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QUALITY CONTROL AND STANDARDS’ APPLICATION IN EDUCATION Zlata Dolaček Prof. Vladimir Sigmund University of J.J. Strossmayer in Osijek Faculty of Civil Engineering European Union’s strategic goal • The Lisbon Declaration of March 2000: EU should become the world’s most competitive knowledge-based economy by 2010 • Key factors: high quality of education and training Strategic objectives 1) 2) 3) Improving the quality and effectiveness of education and training systems in the EU Accessing all education and training systems easier Opening-up education and training systems to the wider world Detailed work programme on the follow-up of the objectives of Education and training systems in Europe OJ 2002/C 142 /01 (14.06.2002.) • refined into 13 associated objectives Quality management and assurance • Increasing the quality of education is related to: – society’s expectations of the institution – how it is resourced, governed, managed and linked to the outside – how it invests in and benefits from partnership – how it fosters the development of learning and learning environments – how it makes, implements and evaluates plans to improve quality Quality management and assurance Common understanding of high quality and application of measures to achieve it Fostering mutual trust between countries Compatibility of systems Appropriate conditions for student and teacher mobility ECTS Certificate and Diploma supplement Attractiveness of education world-wide Foreign students as % of all university students, 2002 Source: The Economist, No 8394, page120 Quality standards • IWA 2:2003 - Quality management systems - Guidelines for the application of ISO 9001:2000 in education • contains the full text of ISO 9001:2000, clause-byclause, followed by specific text making the standard easier to understand and implement by the education sector Quality management system Faculty - Quality manual – quality policy, quality of curricula contents, proposed organizational structure of educational process, faculty management - Quality management procedures – equipment, technology, space, best resource allocation, evaluation procedures (establishing quality indicators), improvement suggestions, student office - Other quality documents – supporting teaching/learning process Faculty organization Faculty activities State laws and regualtions Faculty statute Collective agreement Teaching practice employees Research practice employees Vision Organization and quality management students engineers hypothesis, research projects research results engineering problems projects, problem solutions Expert work Dean Faculty council Effective resource allocation employees feedback Output measurement Methods Criterion External environment Local community Employment strategy Objective Vision achievement Benchmarking Competitiveness Key issues • Identify the skills that teachers should have – interesting, motivating, allowing creativeness • Provide conditions and support to teaching process – adequate equipment, encouraging the best use of innovative teaching and learning techniques • Make learning more attractive • Establish the interaction with environment PROJECT PRESENTATION