Transcript AGENDA - BT Ireland

What is ISO 9000:2000 ?
• Three new standards to be published in Q4 ‘00
– ISO9000:2000, ISO9001:2000, ISO9004:2000
Fundamentals and Vocabulary; Requirements; Guidance for Improvements
• Nearly all standards in current ISO9000 series will be
withdrawn
• New ISO9001 and ISO9004 can be applied to any
organisation & industry
• Draft International Standard currently available (DIS)
• Certification for ISO 9001:2000 can be issued once
the final standard is published (Q4 ‘00)
What are the main changes?
• A new process-oriented structure and a more logical sequence of
the contents
• Quality system requirements; 4 sections rather than 20
• Reduction in documentation requirements
• Emphasis on continual improvement and customer satisfaction
• Increased emphasis on the role of top management
• Establishment of measurable objectives at relevant functions and
levels
• Determination of Training Effectiveness
• Addition of the concept of organisational self-assessment as a
driver for improvement
• Measurements extend to system, process and product
• Analysis of collected data
ISO9K:2K - 4 Sections ?
ISO 9000:2000 Timeline
Correspondence
ISO/DIS 9001::2000
1 Scope
ISO 9001:1994
ISO/DIS 9001::2000
1
7 Product realization
7.1 Planning of realization processes
1.1 General
1.2 Permissible exclusions
2
7.2.1 Identification of customer requirements
3 Terms and definitions
3
7.2.2 Review of product requirements
4.3
7.2.3 Customer communication
4 Quality management system
4.1 General requirements
4.2.1
4.2 General documentation requirements
4.2.2
5 Management responsibility
4.1, 4.1.2.2, 4.2.1
5.2 Customer focus
5.3 Quality policy
4.2.3, 4.9, 4.10, 4.15,
4.19
7.2 Customer-related processes
2 Normative references
5.1 Management commitment
ISO 9001:1994
4.1.1
5.4 Planning
7.3 Design and/or development
4.4
7.3.1 Design and/or development planning
4.4.2 + 4.4.3
7.3.2 Design and/or development inputs
4.4.4
7.3.3 Design and/or development outputs
4.4.5
7.3.4 Design and/or development review
4.4.6
7.3.5 Design and/or development verification
4.4.7
7.3.6 Design and/or development validation
4.4.8
7.3.7 Control of design and/or development changes
4.4.9
7.4 Purchasing
5.4.1 Quality objectives
4.1.1 + 4.2.1
7.4.1 Purchasing control
4.6
5.4.2 Quality planning
4.2.3
7.4.2 Purchasing information
4.6
5.5 Administration
7.4.3 Verification of purchased products
4.6
5.5.1 General
7.5 Production and service operations
5.5.2 Responsibility and authority
4.1.2 + 4.1.2.1
5.5.3 Management representative
4.1.2.3
5.5.4 Internal communication
7.5.1 Operations control
4.9, 4.10, 4.12, 4.19
7.5.2 Identification and traceability
4.8
7.5.3 Customer property
4.7
7.5.4 Preservation of product
4.15
5.5.5 Quality Manual
4.2.1
7.5.5 Validation of processes
4.9
5.5.6 Control of documents
4.5
7.6 Control of measuring and monitoring devices
4.11
5.5.7 Control of quality records
4.16
8 Measurement, analysis and improvement
5.6 Management review
4.1.3
5.6.1 Review input
4.1.3
5.6.2 Review output
4.1.3
8.2.2 Internal audit
4.17
6 Resource management
4.1.2.2
8.2.3 Measurement and monitoring of processes
4.20
4.1.2.2
8.2.4 Measurement and monitoring of product
4.10 + 4.20
8.3 Control of nonconformity
4.13
8.4 Analysis of data
4.14 + 4.20
6.1 Provision of resources
6.2 Human resources
8.1 Planning
4.10 + 4.20
8.2 Measurement and monitoring
8.2.1 Customer satisfaction
6.2.1 Assignment of personnel
4.1.2.1
6.2.2 Training, awareness and competency
4.18
8.5.1 Planning for continual improvement
4.1.3 + 4.9
6.3 Facilities
4.9
8.5.2 Corrective action
4.14
6.4 Work environment
4.9
8.5.3 Preventive action
4.14
8.5 Improvement
Transitioning from
ISO 9002:1994 to ISO 9001:2000
The key areas to focus on are:
• Internal auditor training.
• Management awareness.
• General staff awareness programs.
• An understanding of process management
and “permissible exclusions”
• Pros
ISO2000 Vs 1994
– More modern approach to Quality System
– Compatibility with other programs, data driven
decision making; continuous improvement; self
assessment; customer focussed
• Cons
– Still at Draft stage
– New to industry