Transcript Cover - Recruitment International

Compliance made easy.
5 technologies and strategies
to transform your business!
Ben Stoneham, NowWeComply.com
About me
• Founder of NowWeComply.com
• 20 years in technology
• Specialist in supply chain and
business strategy.
• Worked with lots of recruitment
businesses over the last 12 years
from SME to FTSE100.
• All about SaaS!
www.linkedin.com/in/benstoneham
E: [email protected]
About NowWeComply
‘NowWeComply is software from the cloud
that automates admin processes to simplify
and streamline compliance, cutting cost and
reducing risk.’
Come see us at Stand 94
My Goal here today
What does Compliance mean to you?
How does it impact your business?
5 Technologies you should be thinking about
Compliance is important to
recruitment businesses
Source Compliance in recruitment 2013
And 70% say it’s getting more critical
Source Compliance in recruitment 2013
What is compliance to you?
‘Compliance’ means different things to different
people.
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Regulatory : Right to work, EAA/ AWR etc ?
Reputation: Following industry best practice?
Requirements: Delivery of Client SLAs?
Risk: Protecting your business?
Return: Maximising value (on exit!)
How Compliance Affects you Business
Competitiveness
- Growth restrictions– structural costs, limits
- Ability to compete
- Audit Costs
Exposure to Risk
- Business, Professional and Commercial risk
How can Technology help?
• Traditionally, focus has been on ‘Sell side’
technology – CRM, ATS etc
• Ability of front office to ‘Add value’ is limited.
• When everything is about process though,
opportunity to leverage technology is huge.
How do you manage today?
• No technology – ‘we do everything on paper’
• We use Excel and save files locally(40% do!)
• ‘It’s in our…’ CRM / ATS etc (Vendors ‘It’s a
workflow system’)
Truthfully? They are poor solutions
• People driving process is expensive and doesn’t
scale
• Workflow is either inflexible, or too flexible to be
robust
• How do you show evidence over time?
Auditing is at best a manual ‘assembly’
Technology #1 – BPM Systems
‘Business process Management’ Systems.
‘Intelligent Engines’ - drive the process, not people.
Define the processes. Who, what, when and how.
Typically with visual ‘models’ of the process.
Processes can change as your requirements change.
What can BPM systems do?
BPM Systems can replace manual processing for
many things. They can:
• Communicate with people you deal with.
• Gather evidence, request data, generate documents and
perform checks with other systems.
• Match the complexity of the real-world (if they are good!)
BPM for Recruitment Agencies
Next generation of SaaS/ Cloud offerings are
simpler and much more affordable to SME.
NowWeComply is a BPM platform with
‘Compliance’ focus.
BPM will integrate with all your other systems
Technology #2 Online Signing
‘Getting the signature’ is key objective. Contracts are
the most tangible evidence of value.
Despite this, how often will a signature will be missed?
Online signing of documents solves all of these
problems, its easy to do - yet 79% of staffing agencies
don’t do it!
You need this now.
This is one of the quickest wins!
Opportunity to standardise your terms – addendums
for back-offs etc. Good BPMs will handle variations
Integrate! Find a way to drive documents production
automatically. Explicitly tie documents to records and
process
Technology #3 Data and Services
Data to help you establish who you are dealing with and what
you are being told is readily available.
• ID Checking – Digital analysis of ID documents becoming
best practice ‘reasonable steps defence’
• Address verification – Utility Bills, electoral roll, credit
history
• Qualifications and background checking
• Industry and professional Web-Checks
Technology #4 Call integration
Call integration allows you to ‘evidence’ calls as part of
compliance.
Permission not usually needed if contents are not
passed to 3rd party.
No hardware to buy, works right alongside
whatever you already have.
Has a lot of applications
• When you start to think about the uses…
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Referencing
Academic and professional qualifications
Decision evidencing
Quality management and training
Technology #5 - Share the work!
Strategy and approach as much as technology.
Move to devolve tasks to the people (admin,
consultants, candidates, clients) who are best able to
do them.
Use online systems to track and manage tasks (BPM,
website integration etc)
To get it right
Make it simple to understand
Make it easy to use – Single sign on between system is
obvious (OpenID, Social Media). Mobile is key flexibility.
Engage with the stakeholders
Consultants, Candidates, Clients
…to wrap up
• Compliance means different things to different
people
• Implies costs and constraints on business
• Compliance is not just screening or regulation.. It is
about the processes you use to attain objectives
• Of all the areas in recruitment that technology can
make a real difference this is it.
Thank you!
(Swing by the stand and pickup a sunflower of you own!)
www.linkedin.com/in/benstoneham
E: [email protected]