Transcript Citi FRO Websphere Lombardi Edition Introduction

Software Group
IBM BPM Overview and Demonstration
[email protected]
Sr. Consulting BPM Solution Architect
Open Group Master Certified SW IT Specialist
http://IBMBPMDemos.com for more information and resources
IBM Business Process Mgr v7.5
http://BlueworksLive.com
The quickest way to
deliver robust process
applications
The simplest way to get
started with BPM
Process Discovery
“Modeling for Documentation”
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Process Implementation
“Modeling for Execution”
Process Improvement Requires A “Third Way”
Process-improvement requirements are likely to be unique, which favors build rather
than buy. And the timeframes and costs of both are often not compatible with process
improvement, so a ‘third way’ is required.
“Third
Way”
BPM
Build
Flexibility
+ Customized
+ Unique
- High TCO
- IT bandwidth
Buy
+
+
-
Reduced time
Initial Cost
Standard Feature set
Reliance on vendor
Response to Change
Low cost/time
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Business Chaos Begs for Process Improvement
1. Informal tasks and
communication
(e.g. Paper, email, spreadsheets)
Finance
and Ops
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2. Inefficient working
environment spans systems
Risk Management
Teams
Executive
Management
4. Inconsistent decision making
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Customer
Service
5. Incomplete or inaccurate
data flow between systems
Account
Administration
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3. Inconsistent prioritization
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6. Lack of control over systems
and business events
(exceptions)
7. Poor visibility into process
performance
Customer Problems:
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•
Cannot grow efficiently
•
Poor customer satisfaction
•
Limited visibility
Process & Rules Management Bring Order to Chaos
1. Automatically prioritize, route
work and Automate decisions
Finance
and Ops
Risk Management
Teams
2. Guide users through decisions
Account
Administration
Executive
Management
3. Standardize resolution across
geographies
4. Leverage existing systems
and data
Customer
Service
5. Monitor for business events
and initiates action
6. Real-time visibility and
process control
7. Reduce errors and improve
accuracy
Process
8. Improve consistency across
geography, channel, division
9. Analyze Metrics and
Optimize Processes…
Customer Benefits:
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•
Huge reduction in manual
interactions
•
Faster Issue Resolution
•
More flexible, responsive
systems
•
Metrics, measurements and
Visibility in business terms
IBM Business Process Manager - Built on SOA Infrastructure
Finance
& Ops
Invoice
Reconciliation
Teams
Customer
Service
Executive
Management
Account
Administration
IBM Business
Process Manager
BPM
– BPM can abstract the “business
process” from underlying
systems and services.
SOA
– Over time, IT can consolidate
those services into a common
set of services within one SOA
layer.
– Users of the process are not
affected as services and systems
are merged, replaced, or updated.
Systems
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The Essential BPM Capabilities
‣ Modeling
Account
Teams
Invoice
Reconciliation
Teams
Customer
Service
Executive
Management
Policy
Administration
‣ Simulation+
Optimization
‣ Workflow
‣ Rules
‣ Business Data
Mgmt
‣ Human
Interfaces
‣ Documents
‣ Event
Monitoring
‣ System
Integration
‣ Metrics
‣ Analytics
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BPM Roles-based Development – Rapid, Agile and Iterative
Process Portal
Process Portal
Admin Console
UI Screen
Flow Coaches
Manager
Worker
Scoreboards
Process Designer
Execute
Administrator
• Collaborative platform
• Iterative, shortened development cycle
• What you model IS what is executed!
BlueworksLive.com
Process Modeler
Design
Process Designer
BPM
Shared Model
Process
Center
• Lower technical effort (less time, cost, risk)
Optimize
• Simplicity with Sophistication
(Attractive to BOTH Business and IT)
BPM Developer
Process Inspector
Process Optimizer
Integration
Designer
Integration
Developer
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• Single, Shared process model
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Business
Analyst
IBM BPM In Action
Simplicity with Sophistication: “Business friendly while IT Savvy”
Power with Integration Middleware
Visibility for Business Stakeholders: Dashboards, reports and more
Governance throughout Design-time and Runtime
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IBM Business Process Mgr v7.5
http://BlueworksLive.com
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The simplest way to get started
with BPM
The quickest way to deliver
robust process applications
Process Discovery
“Modeling for Documentation”
Process Implementation
“Modeling for Execution”
Confidential
Links to Your Next Steps…
IBM BPM Delivery Capabilities
Including Education, Enablement Services and Downloadable Tutorial Demos
http://BlueworksLive.com
http://IBMBPMDemos.com
BPM Process Discovery & Modeling in the Cloud
• Blueprint Process Modeling for inventory & mapping
• Knowledge sharing & collaboration
• Process analysis & prioritization
BPM Process Modeling & Implementation
• Rapid process application development
• Continuous process improvement
• BPM program management
Education, Enablement and on-demand Services
• Quick Win Pilots
• Role-based education & mentoring
• Expert Services when and where they’re needed
http://www.ibm.com/developerworks/
websphere/services/
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