Transcript BPM intro - Ayokait.eu - Ayoka functional manager

Introduction to BPM
Sarbashrestha Panda
August 2008
Coverage Detailed

What is BPM

Process Reference Models

Process Modeling
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Modeling Essentials (What to capture)
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KPIs
Process Analysis
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Non Value Adding Activities (NVAs)
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FMEA/Root Cause
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Simulation (Bottlenecks, Costs, Resources finetuning)
Process Design
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Notations
Inputs to Design
Process Design best practices
Tools :
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BPA Vs BPMS
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Components and structure of a BPMS
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Overview of a BPA/BPM tool
Slide 2
What is BPM?
What is BPM

BPM is a set of processes that help organizations optimize their business
performance. It is a framework for organizing, automating and analyzing business
methodologies, metrics, processes and systems that drive business performance.
Wikipedia

The ABPMP definition of Business Process Management is:
“Business Process Management (BPM) is a disciplined approach to identify, design, execute,
document, monitor, control, and measure both automated and non-automated business
processes to achieve consistent, targeted results consistent with an organization's strategic
goals. BPM involves the deliberate, collaborative and increasingly technology-aided
definition, improvement, innovation, and management of end-to-end business processes
that drive business results, create value, and enable an organization to meet its business
objectives with more agility.”

Slide 4
https://www.bpminstitute.org/articles/article/article/what-is-bpm-anyway.html
“What exactly is BPM? Is it a process, technology, or
management discipline?”

So, what really is Business Process Management (BPM)?
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Slide 5
A process of managing your business processes
A management discipline.
A technology or set of technologies
A rapid application development framework
What is BPM? The evolution
TQM
BPR
General Workflow
Interface
Layer
BPM
Web
Service
Presentation
Presentation
Process
Layer
An y Process
Calculation
Business
Rules
Layer
Mana
geme
nt Co
ncept
s
Inv oices
Business Lev el
Obj ects
General Workflow
System and User Interactions
BPMS
AFE’s
Business Level
Objects
Production
Business Level
Objects
Anything
Business Level
Objects
Business Level Objects
ons
i
t
a
nov
n
IT I
EAI
WFM
Back end \ Systems
Layer
Self-Generating Integration
API
API
API
Web
Service
XML
SAP using
java
API
MSMQ using
com or java
API
API
Excel using
com
Databases using
jdbc
ERP
Databases
‘85
Ravesteyn, 2007
Slide 6
‘90
‘95
‘98 ‘00
‘05
time
Process Reference Models
Process Reference Models
Slide 8
Process Reference Models –SCOR
Slide 9
Process Reference Models - eTOM
Slide 10
Process Modeling
Process Mapping Basics

Mapping Techniques/ Notations

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Flowcharting
Activity Diagrams
IDEF
EPC (Event driven process charts)
BPMN

Slide 12
http://www.diveintobpm.org/
Diagram Construction

Boxes represent functions

Arrows represent real objects or data
CONTROL
INPUT
FUNCTION
MECHANISM
Slide 13
OUTPUT
Example IDEFØ Diagram
Customer
Expectations
Needs
Establish
Reqmnts.
Understanding of Customer Requirements
Requirements
A1
Alternative Technologies
Knowledge of Previous Design
Design
System
Contract for Tradeoff Decisions
Design
A2
Raw Material
Build
System
Product
A3
Analysis Methods
Slide 14
Design Methods
Fabrication Methods
What to capture?
Slide 15
What to capture?
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Org view
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Roles

Responsibilities
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Locations
Data View

Input objects
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Output objects
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Transformations
System View
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Rules
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Flow dependencies
Others
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Simulation Parameters
Slide 16
Key Performance Indicators


Measures Vs KPIs
Types

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Financial / Operational / Transactional
Department Level, Process Level, Organizational Level
driven by the strategy > what gets measured gets done
Slide 17
Process Analysis
Process Analysis


NVA – Non Value Added Activities
Lean concepts

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Muda - Waste
Muri - Overburden
Mura – Unevenness
FMEA
Root Cause Analysis
Simulation
Slide 19
Process Design
Process Design

Inputs from

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
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SMEs
FMEAs
Gap Analysis
Benchmarking
Best Practices
Slide 21
Process Analysis / Re-designing Workflows
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Weed out the NVA
Check necessity of each activity
Parallelism
Optimize communication
Resource allocation
Order task according to cost / effects
Slide 22
Tools
BPA Vs BPMS
Slide 24
When to use BPMS
high
BPMS
Complexity of
coordination
EAI
Application
server
low
high
low
Krafzig et al. 2005
Slide 25
Frequency
of change
Process
Designer
Web
Service
Presentation
Presentation
An y Process
Process
Layer
Web Work
Portal/
Forms/
WSDL
Interface
Layer
BPMS: Under the hoods
Business
Rules
Layer
Component
Manager
Inv oices
Business Lev el
Obj ects
System and User Interactions
General Workflow
Calculation
AFE’s
Business Level
Objects
Production
Business Level
Objects
Anything
Business Level
Objects
Business Level Objects
Existing
Systems
Slide 26
Back end \ Systems
Layer
Self-Generating Integration
API
API
API
Web
Service
XML
SAP using
java
API
MSMQ using
com or java
API
API
Excel using
com
Databases using
jdbc
Thank you
contact:
[email protected]