Transcript Document

Information and advice
Care Act 2014
What is information and advice?
Self-help
information
Assisted
information
Advice
Specialist advice
and advocacy
Websites,
leaflets, NHS
Choices etc
Telephone
helplines,
directories,
libraries, one
stop shops,
CAB, charities,
information
centres, GPs,
frontline staff
etc
Telephone lines,
information
centres, one
stop shops,
CAB, support
groups, carers
centres, CIL,
social workers,
GPs, outreach
staff/workers etc
Independent
financial
advisers, legal
help on
complex
matters in
specific areas
of law,
independent
advocates
No interaction
Limited to
moderate
interaction
Moderate to high
interaction
High interaction
2
A duty on local authorities
• Section 4 of the Care Act places a duty on local authorities to ensure
the availability of information and advice services for all people in its
area, regardless of whether or not they have eligible care needs
• Local authorities do not have to provide all elements of this service
3
What needs to be provided?
•
•
•
•
Information about how the local care and support system works
How people can access care and support services
What types of care and support are available
Financial information and advice, including how to access independent
financial advice
• How to raise concerns about the safety or wellbeing of someone who
has care and support needs
4
Who needs information and advice?
Transitioning to
adulthood
Wanting to plan
for their future
Subject to
safeguarding
concerns
Who contact the
local authority
People
Who are family
members or
carers
In prison
Who are eligible
for care
Who may develop
care and support
needs in the
future
5
Accessibility and proportionality
 Information should be accessible to all who would benefit from it:
 A range of delivery mechanisms
 Staff aware of accessibility issues and appropriately trained
 Materials are adapted as necessary e.g. easy read versions
 The type, extent and timing of information and advice provided should
be appropriate to the needs of the person:
 The right level needs to be provided at the right time
 More complex issues may require more intensive and more
personalised information and advice
6
A strategic approach to information
and advice
Coproduction
Impact
Develop
and
implement
a strategy/
plan
Mapping
Coordination
7