Transcript Maintain equipment and software ICASAS306A

Maintain equipment and
software
ICASAS306A
PART B: Practical Exercise/Evidence
ICASAS306A Learning Outcomes
01 Determine and undertake required equipment maintenance
02 Diagnose and repair faults
03 Update documentation and make recommendations for future maintenance
Maintain equipment and software
ICASAS306A – Assessment Part B (continued)

Exercise 1:

a. Create a list including five (5) hardware components that are evident on the computer network.

b. Create a list of the software being utilised including the operating system, word processing
software and shared file structures.

c. List the procedures that may be required to maintain the listed hardware and software including
the suggested personnel to complete the maintenance.

d. Create a list of instructions/checklist to assist with the completion of these maintenance steps.
ICASAS306A
1
2
Maintain equipment and software
ICASAS306A
Assessment Part B (continued)

Exercise 2

a. Complete the maintenance steps outlined in Exercise 1.

b. Complete a maintenance log/report for each process undertaken.

c. Identify a current or potential problem arising from the maintenance
procedures undertaken.
ICASAS306A
3
Maintain equipment and software
ICASAS306A
Assessment Part B (continued)

Exercise 3

a. Create a problem report for the network manager outlining the problem
identified in Exercise 2. The report should include the following:

1. Outline of problem identified.

2. Diagnosis steps to be undertaken.

3. Proposed resolution steps.

4. OH&S influences to be adhered to.

5. Historical data that may be analysed as part of the resolution procedure.

6. Future preventative maintenance steps that may reduce chance of
reoccurrence.
ICASAS306A
Maintain equipment and software
ICASAS306A
Assessment Part B (continued)

Exercise 4

a. Complete the tasks outlined in Exercise 3 including:

1. Diagnosis steps.

2. Acquisition of necessary components required to resolve problem.

3. Problem resolution.

4. Testing procedures to ensure successful problem resolution.
It is assumed that the completion of some of these steps partially meet the criteria 1.3, 2.6 and 3.3
where referral to an appropriate person is required.
ICASAS306A
4
Maintain equipment and software
ICASAS306A
Assessment Part B (continued)

Exercise 5

a. Complete the maintenance and resolution report as required including.

1. Test results.

2. Resolution steps.

3. Future maintenance recommendations.
ICASAS306A
5