Transcript Leadership_and_Communications_Marcia_Stein_1_18_2012

Overview of Leadership and Listening
Marcia Stein, PHR
Stein Consulting
www.stein-consulting.com
www.linkedin.com/in/marciastein
Silicon Valley Women in Human Resources…and Friends
January 18, 2012
Notes about this download
This download has been abbreviated and summarized in parts
for download purposes, but the bullet points provided should
provide a good overview for you.
You can find a lot of information about listening and leadership
in books, magazines and many websites.
Agenda
 Welcome and Icebreaker
 Listening and Effective Communication
 Leadership
 Summary and Close
 Networking and Clean Up
Overview
Leadership v Management
What is the relationship between leadership and listening?
Listening
Why learn about communication skills?
We enter the workplace with our own life experiences, our
culture, style and personal biases.
The Cost of Poor Skills
• Ineffective work relationships
• Low morale
• Expensive mistakes
• Withholding of important information
Your Company Culture …?
• Do you encourage open communication?
• Do you have open or closed door meetings?
• Do you withhold information from certain levels of employees?
• Do you make information available to all stakeholders?
Communication in the Organization
 One-on-one
 Team
 Departmental
 Interdepartmental
 Upward vs. Downward
 Internal vs. External
Five Principles of Effective
Communication
1.
2.
3.
4.
5.
Listen effectively.
Respond appropriately.
Read body language.
Ask questions to clarify.
Seek common ground.
Setting Goals
Three goals for improved communication
1 ______________________________
2 ______________________________
3 ______________________________
Leadership Overview
Dictionary Definition
ability to lead: the ability to guide, direct, or influence people
Dwight D. Eisenhower: General and President
"Leadership is the art of getting someone else to do something you want
done because he wants to do it."
Peter Drucker
"Effective leadership is not about making speeches or being liked; leadership
is defined by results not attributes."
Characteristics of a Successful Leader
 Proactive not reactive
 Knowledgeable
 Flexible
 Open to feedback
 Respectful
 Organized and consistent
 Confident
 Takes initiative: motivates,
 Open-minded
plans and implements
 Vision
 Resourceful
Leadership Skills
Communicate Effectively
Listen
Delegate
Empower
Engages and Energizes
Ethical
Give Effective Feedback
Manage conflict
Motivate
Run effective meetings
Time Management
Your Best Leadership Stories
Summary and Close
 Principles of effective communication
 Understand yourself and how you communicate
 Review your goals in one month