(Collaboratory Leadership Class #5)

Communication and Awareness

How to Communicate in Leadership

http://changingminds.org/techniques/listening/listening_styles.htm

Listening Styles

• • • • People-oriented Content-oriented Action-oriented Time-oriented

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People-Oriented Listening

show strong concern for others and their feelings external in focus use stories as a means of understanding use appeal to emotion in their arguments can find problems when they become overly involved with others o can impair sense of judgment and ability to discriminate may associate so strongly to others that they don't see limitations and faults

Content-Oriented Listening

• • • • • more interested in what is said than who is saying it or what they're feeling focus on facts and probe into detail seek to understand cause-and-effect look for pros and cons and seek solid logical argument can run into trouble when they reject ideas of others because it doesn't have sufficient supporting evidence

Action-Oriented Listening

• • • • • focus on what will be done, what actions will happen, and when and who will do them look for plans of action like crisp, clear descriptions and answers that are grounded in concrete reality can be impatient and hurry speakers towards conclusions can appear overly concerned with control and less about the well-being of others

Time-Oriented Listening

• • • • have their eyes constantly on the clock organize day into neat compartments o will allocate time for listening but will be concerned if it runs over time talk about time available and seek short answers which are too the point may constrain people who are focused first on people elements