Behavioral Interviewing-SHRM-
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Transcript Behavioral Interviewing-SHRM-
SHRM STUDENT
CAREER WEBINAR SERIES
Behavioral Interviewing
To Get The Role You Want
Presented by
Cathy Fyock, CSP, SPHR
Director of Recruiting
Louisville Office
Resources Global Professionals
What makes a great
interview?
Behavioral Interviewing
Tell me about a time when . . .
Think of a recent example of . . .
Tell me about an example of . . .
Consider a time when . . .
Poll#1
Have you ever had a behavioral interview?
To submit your answer, please check the
appropriate box.
What are your great stories?
Major accomplishments
Achievements
How you excelled
How you differentiated yourself
How you gone“where no one has gone
before”
Homework
Outline 5 – 10 of your best stories
Identify traits/competencies for each story
Outline your key competencies and think of a
story that demonstrates each trait
Leader Competencies
Subject matter expertise
Business acumen
Critical thinking skills
Leadership skills
Interpersonal skills
Strategic thinking skills
Visionary thinking
Poll #2
Which of these skills do you most need to
develop?
Include key competencies in
your functional resume
Media training principles:
Answer their questions with
your key stories
Fine-Tune Your Stories
STAR
■ Situation or Task
■ Action
■ Result
Edit Your Stories
Only the relevant facts
1 – 2 minutes
Positive outcomes/lessons learned
Rehearse Your Stories
Develop a key word outline
Practice with a friend
Find an HR professional or hiring manager
More Story Development
■ Tell me about a time you had a major
conflict with a manager, coworker, or client
■ Tell me about a time you missed a major
deadline
■ Tell me about a time you failed to meet
customer expectations
■ Tell me about a time you lost a valued
employee
Dealing with Skeletons
This is what happened
This is what I learned
This is how I ensure it never happens
again
Consider the worst or most
difficult questions an interviewer
could ask and script your
responses
Difficult Questions
Why were you fired?
You have a track record of being caught in
layoffs—why?
You seem to be overqualified for this role.
Why are you interested?
The position for which you are applying is
in an entirely new field/industry for you.
Why are you applying?
Poll #3
Which of the following situations have you
found yourself in (select all that apply):
Interview Challenges
What if you can’t think of an example?
What if that experience never happened to
you?
What if you don’t understand the
question?
What if the interviewer never asks about
your strongest competency?
Red Flags
I always . . .
I never . . .
I generally . . .
Give one specific example
More Red Flags
Balance between “I” and “we” in your
responses
Be sure to relay the positive result
Review the interview questions provided at
the end of this presentation
General Rules for the Interview
Always put your best foot forward
Always tell the truth
Never trash your last job or supervisor
Be upbeat and positive
Consider the interview a two-way street
Make a friend and develop a relationship
Remember, you are enough
Good luck!
Additional Questions
Tell me about a time when you were part
of a team for a project or assignment.
What was your role? What was the
result?
Tell me about a time when you had to
work with a colleague whose work ethic
was different than yours.
Additional Questions
Tell me about a time when you had to
surmount an obstacle to reach a goal.
Describe an accomplishment that you are
especially proud of.
Give me an example of an important goal
you set and how you took steps to achieve
that goal.
Additional Questions
Tell me about a time you were faced with
a major change in your workplace.
Give me an example of a time when you
had to go beyond the call of duty.
Tell me about a time when you had to do
work that was clearly beneath your level of
expertise.
Additional Questions
Tell me about a recent tough decision you
had to make.
Tell me about a time when you had to
inspire your team to achieve a major goal.
Tell me about a time when you faced an
ethical dilemma.
Tell me about a time you had to bend the
rules to achieve a desired result.
Additional Questions
Tell me about a time when you had to
Please join us
for our upcoming student
career webinars:
enforce
management
decisions
that you
were personally not in favor of.
Give an example of a time when you had
to build enthusiasm in your team.
Describe a time when you had to share
unpleasant news with someone at work.