Analyze This • Why do we need this job?

• What qualifications will this employee need to do the job?

• What mental and physical tasks are required?

• How and where will the job be done?

Job Description Elements • Title • Department • Reports To • Date • Summary • Duties • Education/Experience • Skills

• Short paragraph • Scope • Responsibilities Job Summary

• Use verbs to begin each task.

• Think in terms of “laundry list” or inventory.

• Think daily, weekly, monthly. Duties

Education and Experience • Differentiate between preferences and requirements.

• Education: How much? GED? High School? College? Post Graduate?

• Experience: # of years • Will you substitute education for experience? Experience for education?

• Abilities • Knowledge • Certifications • Licenses Skills

Why Should We Care?

What Difference Does a Good Interview and a Good Selection Make to You and Your Organization?

$$$ Costs of a Bad Interview/Selection • Separation Costs • Vacancy Costs • Training Costs • Performance Differential

• Unhappy employee • Miserable boss • Impaired teamwork • Career damage Emotional Costs

Real $$$$$ Losses • Hiring Costs • Training Costs • Lost Productivity Costs 27% 13% 32%

What Will It Cost to Replace Her?

Salary: $40,000 Replacement Costs: $28,800

Prepare for the Interview • Review Application • Review Job Description • Develop Questions • Provide Appropriate, interruption-free environment.

Do I Give Information or Get Information?

Ideal Talking Ratio: Interview ee : 75% Interview er : 25% A sign of the novice interviewer is that s/he talks too much.

• Closed • Open • Leading • Traditional • Behavioral • No-no Types of Interview Questions

Behavioral Interviewing • Emphasizes: past performance past behaviors • Focuses on real-life experience • Not hypothetical

The best predictor of the future is the past.

What Did You Do When….?

• The easiest way to formulate a behavioral question is to ask:

What did you do when…

Examples: the house caught on fire, the boss fired you, you were denied a raise?

Behavioral Question Examples • Describe a specific problem you solved for your boss.

• Tell me about the last time someone criticized you. What did you do?

• Give me an example of a goal you achieved. How did you do it?

• Race • Color • Sex • Religion • National Origin • Age • Disability No-No

No-No Examples • What church do you attend?

• What religious holidays do you observe?

• What year did you graduate from high school?

• Are you pregnant?

• Are you married?

• What childcare provisions do you have?

• To which clubs or organizations do you belong?

• Are you healthy?

• Have you ever been hospitalized?

• Have you been treated for alcohol or drug abuse?