Transcript TTI Inc. Fort Worth - Texas Christian University
Analyze This • Why do we need this job?
• What qualifications will this employee need to do the job?
• What mental and physical tasks are required?
• How and where will the job be done?
Job Description Elements • Title • Department • Reports To • Date • Summary • Duties • Education/Experience • Skills
• Short paragraph • Scope • Responsibilities Job Summary
• Use verbs to begin each task.
• Think in terms of “laundry list” or inventory.
• Think daily, weekly, monthly. Duties
Education and Experience • Differentiate between preferences and requirements.
• Education: How much? GED? High School? College? Post Graduate?
• Experience: # of years • Will you substitute education for experience? Experience for education?
• Abilities • Knowledge • Certifications • Licenses Skills
Why Should We Care?
What Difference Does a Good Interview and a Good Selection Make to You and Your Organization?
$$$ Costs of a Bad Interview/Selection • Separation Costs • Vacancy Costs • Training Costs • Performance Differential
• Unhappy employee • Miserable boss • Impaired teamwork • Career damage Emotional Costs
Real $$$$$ Losses • Hiring Costs • Training Costs • Lost Productivity Costs 27% 13% 32%
What Will It Cost to Replace Her?
Salary: $40,000 Replacement Costs: $28,800
Prepare for the Interview • Review Application • Review Job Description • Develop Questions • Provide Appropriate, interruption-free environment.
Do I Give Information or Get Information?
Ideal Talking Ratio: Interview ee : 75% Interview er : 25% A sign of the novice interviewer is that s/he talks too much.
• Closed • Open • Leading • Traditional • Behavioral • No-no Types of Interview Questions
Behavioral Interviewing • Emphasizes: past performance past behaviors • Focuses on real-life experience • Not hypothetical
The best predictor of the future is the past.
What Did You Do When….?
• The easiest way to formulate a behavioral question is to ask:
What did you do when…
Examples: the house caught on fire, the boss fired you, you were denied a raise?
Behavioral Question Examples • Describe a specific problem you solved for your boss.
• Tell me about the last time someone criticized you. What did you do?
• Give me an example of a goal you achieved. How did you do it?
• Race • Color • Sex • Religion • National Origin • Age • Disability No-No
No-No Examples • What church do you attend?
• What religious holidays do you observe?
• What year did you graduate from high school?
• Are you pregnant?
• Are you married?
• What childcare provisions do you have?
• To which clubs or organizations do you belong?
• Are you healthy?
• Have you ever been hospitalized?
• Have you been treated for alcohol or drug abuse?