Transcript Behavioral Interviewing 101

Behavioral Interviewing 101
Preparing for a successful job interview
What Is Behavioral Interviewing?
• Behavioral interviewing (BI) is considered to be a way
to evaluate a candidate’s potential for success by
assessing performance in similar situations.
• Employers believe that past behavior is the best
predictor for future success.
What’s the Point?
The purpose of BI is to best match the
candidate’s skills, competencies and
motives with the requirements and
success factors of the position.
What Is The Advantage To
Behavioral Interviewing?
Allows the interviewer to:
• Gain detailed job-related examples
• Assess past performance
• Assess competencies
• Focus the interview so candidates provide more than
just “canned” responses
Can I Prepare For A Behavioral
Interview?
Yes! In fact, preparing for a behavioral interview
will even help you in a traditional interview.
• Although you cannot predict the exact
questions, you can think about your answers
to common questions and skill sets employers
are looking for. We will get to that soon.
• Typically a company determines skill sets by doing a
detailed analysis of the position they are hiring for.
• It is helpful if you do this too in preparation for the
interview by asking yourself some questions such as:
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What are the necessary skills to do this job?
What makes a successful candidate?
What would make an unsuccessful candidate?
What is the most difficult part of this job?
• This will help you to get a feel for what kinds of
questions you may anticipate and what to include in
your answers.
Think like an Employer…
What skills or qualities are needed for
a person to be successful in this
position?
Preparing for a Behavioral Interview
• Examine your past work experiences, and be aware
of what highlights your skills, attributes, and
accomplishments
• Practice your stories using real-life examples, have
specifics that focus on your involvement
• Look over skill sets and sample questions here and
on suggested websites
• Know your resume and all your experiences well
• Be knowledgeable about the job you are applying for
Skills & Desired Behaviors That an
Employer May Be Looking for
• Decision making &
problem solving
• Leadership
• Motivation
• Communication
• Interpersonal skills
• Planning & organization
• Critical thinking skills
• Teamwork
• Ability to influence others
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Adaptability
Attention to detail
Honesty/integrity
Energy
Independence
Listening
Organizational
Management
Risk taking
Work standards
Sample Behavioral Interview
Questions
• Describe a time when you were faced with a stressful
situation that demonstrated your coping skills.
• Tell me about a time when you had to use your
persuasion skills to influence someone’s opinion.
• Describe a situation when you were able to have a
positive influence on the actions of others.
• What have you done in the past to contribute toward
a teamwork environment?
More BI Questions…
• Describe a recent unpopular decision you made and
what the result was.
• Give me an example of a time when you had to keep
from speaking or making a decision because you did
not have enough information.
• How do you decide what gets top priority when
scheduling your time?
• Describe an instance when you had to think on your
feet and extricate yourself from a difficult situation.
Tips For Answering BI Questions
• With each question asked, think through what
information is being sought – and provide an example
from your own experience
• Don’t ramble – take a moment to collect your
thoughts and organize your answer before replying
• Try not to say ‘we’ too often – the interviewer wants
to know what ‘you’ accomplished specifically
• Use the STAR interviewing technique
STAR Technique
This is a common strategy for preparing for your interview and answering
questions
Situation – describe the situation that you were in
or
Task – describe the task that you needed to accomplish
Action – describe the action you took
Results – What did you accomplish or learn?
S.T.A.R Example
Question: Tell me about a project you initiated.
Answer:
• Situation/Task: During my internship last summer I was
responsible for managing “ABC” events … I noticed that
attendance at these events had dropped by 30% over the
past 3 years…
• Action: I designed a new promotional packet to go out to
the local community businesses… collected feedback on
our events… organized internal discussions to raise
awareness…
• Result: We utilized ideas from the community, made our
internal systems more efficient and visible and raised
attendance by 18% the first year.
Web Sources on Behavioral
Interviewing
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http://www.brockport.edu/career/behave.htm
http://www.quintcareers.com/behavioral_interviewing.html
http://www.career.vt.edu/JOBSEARC/interview/Behavioral.htm
http://www.umt.edu/career/interviewing/behavior.htm
You can find helpful interviewing tips on the
Career Services website
www.ferris.edu/careerservices
Practice Interview Opportunities
• Mock Interviews
~Scheduled throughout the semester
~Call Career Services at 591-2685 to
make an appointment
~Tell Career Services you want full
behavioral based interview.