Transcript 2M_September2010

ITS Updates
February, 2012
May 2011 – Org Chart
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• 35 people two levels from CIO: 8% of staff
• 426 Approved Staff
Organization Challenges
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Too many management layers – Voices not heard, Key functions de-prioritized
Important roles not at CIO staff – Academics, Security, Service, Innovation
The organization is lacking an attendant operating model
No Academic IT team or vision
Lack of security resources and CISO
Relationship Management function has little accountability for delivery
Large central services team
No focus on transformative innovation
Minimal strategic resources focused on campus-wide collaboration
Overlapping roles without clarity
No direct staff singularly focused on tier 1 services
Health and Medicine focus primarily on administrative and 2010 breach response
No quality assurance function with limited metrics available
No accountability for:
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staff development
IT services
IT finances
Managers focused on cost recovery rather than expense management
Few senior-level individual technology contributor roles
Approach and Structure
Shrink
Grow
Org
Structure
Rebalance the team to better focus on the mission
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Approach and Structure
Operating
Model
Org
Structure
ITIL
Processes
ITS
Structures need clarity of purpose and outcomes
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CIO Direct Staff
• 60 people 2 levels
from CIO--14% of
staff, a 6% increase
Ed Kairiss*
Joe Paolillo
• 426 Approved Staff
Academic IT
Solutions
Health and
Medicine IT
Susan
Kelley*
Infrastructure
Services
Brian
Wolson
Rich
Mikelinich
Len
Peters
Shared Solutions
Group
Information
Security
CIO
Russell Sharp
John Jibilian
Management
Services
Solution Design
Marc Ulan
Strategic
Initiatives
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Jeff
Capuano*
Campus
Technology
Services
* Acting
Takeaway Metrics
• Number of staff within two
management levels of CIO
– Old: 35 (5 avg reports)
– New: 60 (7 avg reports)
• Academic IT Solutions
– Old: 30 scattered
– Proposed: 38
• Security
– Old: 11
– New: 17
• Solutions Design
– Old: 0
– New: 6
• Management Services
– Old: 28
– New: 22 with increased services
• Position transitions: 54
426 Approved Headcount
– No Change
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Example of how the organization flattens
CIO
Old Org
OSS
Campus
Technology
Services
Operations &
Infrastructure
Conferencing
Services
Network
Services
Conferencing
Services
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New Org
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Operating Model Overview
*See appendix for details of each layer
ITIL – IT Infrastructure Library
Functional Organization
Help Desk
Engineering
DSP
Service Goal
Process Approach
• Using a Process Approach, we no longer think in terms of individual technical teams
“doing their own thing”.
• Rather we think in terms of the overall goal which should be directed to the main goals
of the organization.
Maturity Model
Step 4
Potential Value
Step 3
Step 2
Step 1
Community
Driven
Process
Maturity
Process
Implementation
IT Credibility
Source: Gartner Research – IT Management Maturity Model
IT
Exploitation
Campus Technology Services
• All tier 1 is placed in
one group
• Classrooms
• Events
• Conferences
• Engineering teams are
consolidated
• Desktops
• Clusters
• Leverage ITIL
Dawn Colonese
Help Desk
Jeff Capuano
DSPs
Peggy McCready
Classroom Services
Jeff Capuano*
Sr. Director
Loriann Seluga
Student Support
Jeff Euben
Conferencing
Services
Robert Chang
FAS Faculty Support
* Acting
James Rawlins
Project Manager
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Academic IT Solutions Recommendation
• 30 existing staff
• 38 proposed
• 26% Increase
Ken Panko
Humanities
Team
Themba Flowers
Sciences &
Social Sciences
Physical
Sciences &
Engineering
Ed Kairiss*
Associate CIO
Library,
Galleries,
Museums
HPC
Research
Technologies
Specialized
Storage
Service
Management
ClassesV2
* Acting
Paul Lawrence
Learning
Environments
Classroom
Design
Academic
Planning Liaison
Ed Kairiss
Collaboration
Solutions
Proposed
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Shared Solutions Group - Administrative
• Relationship Managers becomes a
function of a Client Leader and
manages development teams
• RE Breaks-out from ERP
• Life Sciences assimilates into other
functions
• Consolidates academic
administration, the Dean’s Offices, &
SFAS
• Facilities moves to ERP team
• Emergency Management moves to
Public Safety
• Development and AYA teams are
combined
• Creation of an ECM team
• Creation of a Cloud Apps team
• Teaching & Learning moves to AITS
• Identity Management moves to
Information Security
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Joyce Lush
RE
Karen Rossetti
Finance,
Procurement, HR &
Facilities
Vijay Menta
Academic
Administration
David Boyd
Public Safety &
Emergency
Management
Brian Wolson
Associate CIO
Marcia Schels
Development & AYA
Jay Fusco
Central & Content
Management
Colleen Whelan
SaaS & PaaS
Practices
Kathleen Broderick
Business Intelligence
Jason Shuff
Quality Control
Health and Medicine IT
• Project Manager
moved into team
• Seeking to add one
staff member to
dive deeper into
departmental needs
Joe Paolillo
Associate CIO
Proposed
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Terri Smalley
Project Manager
Lauren Kerrigan
Tech Lead
TBD
Tech Lead
Solutions Design
• Newly created team
• Focused on
innovation
• Charged with
creating team
spaces
• Oversee strategic
app portfolio
• Oversee
architectural
framework
Andy Newman
Sr. Solutions Architect
Paul DiBello
Solutions Management
John Jibilian
Associate CIO
Russ Batista
Data & Application
Interoperability
Shane Anderson
Sr. Solutions Architect
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Information Security
• CISO is hired
• Strategy position is
created
• Identity
Management moves
in
• Operations role is
created
• Compliance role is
created
• Project and BA
functions moved in
Morrow Long
Security Strategy
Rod Gustavson
Identity Management
Rich Mikelinich
Chief Information Security
Officer
Robert Jasek
Security Operations
TBD
Compliance
TBD
Business Systems Analyst
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Management Services
• Function added to address
cross-campus collaboration
• All Project Managers and
BAs moved to delivery
teams
• Staff development rolled
into change management
• New function guiding ITIL
• Quality program piloting Six
Sigma
• Slim-down PMO
• ITFM directed at simplifying
financials and creating
transparency
Ed Frey
Vendor Management
Jane Livingston
Strategy, Governance
& Policy
Karen Polhemus
Organizational
Change Management
Russell Sharp
Sr. Director
Adriene Radcliff
Service Management
Rick Smith
Quality and
Performance
Management
Roseann Adams
PMO
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David Burke
IT Financial
Management
Susan Heimburger
Strategic Committees
& Collaboration
Infrastructure Services
• Begin the build-out of new
Operations Center at
Science Park
• Begin build-out of cloud
services
• Focus on core services and
building solid base
Louis Tiseo
Infrastructure & Data
Center Mgr
Bob Condon
Infrastructure
Programs
David Galassi
Network Services
Susan Kelley*
Sr. Director
John Coleman
Core Services
Ken Hoover
Windows Systems
* Acting
Sandy Bouton
Unix Systems
Programming
Cheryl Boeher
Databases
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