Transcript Enterprise and Golbal Management of Information Technology

Enterprise and Golbal
Management of
Information Technology
Managing Information
Technology
The Major Components of IT
Management
Information
Technology
Management
Managing
Business
and IT
Strategy
CEO & CIO
Managing
Application
Development
and
Technology
CIO & CTO
Managing
The IT
Organization
and
Infrastructure
CIO & IT Managers
Business/IT Planning Process
Components of Business/IT
Planning
• Strategy Development
– Developing business strategies that support a
company’s business vision
• Resource Management
– Developing strategic plans for managing or
outsourcing a company’s IT resources
• Technology Architecture
– Making strategic IT choices that reflect an
information technology architecture designed to
support a company’s business/IT initiatives
Managing Information
Technology
Comparing IT Management Approaches
Managing Information
Technology
Avnet Marshall: Managing IT
• IT Management Differs from
Conventional IT Management
• Hires IT Professionals Who Can
Integrate IT With Business
• Organized Workgroups Around eBusiness Initiatives Focused on eCommerce Services
Information Technology
Architecture
Avnet Marshall: e-Business
Planning
Conventional IT Planning
Avnet Marshall’s Business/IT Planning
Managing the IS Function
Traditional issues
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Organizing IT
Centralization
Downsizing
Decentralization
Managing the IS Function
Group
Alliances
Development
and support
Group
Electronic Commerce
and Supply Chain
Management
Development and
Support Group
Computer/
Communication
Operations
Management
Group
Marketing and
Visibility
Initiatives
Planning Group
Enterprise
Integration
Development and
Support Group
Managing the IS Function
Functional areas
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Managing Application Development
IS Operations Management
System Performance Monitors
Chargeback Systems
Process Control
Human Resources Management of IT
The CIO and Other IT Executives
Failures in IT Management
Management Involvement and
Governance
IT Management Failures
• IT not used effectively
– Computerize traditional business processes
– Instead of developing innovative e-business
processes
• IT not used efficiently
– Poor response times and frequent downtimes
– Poorly managed application development
projects
Outsourcing
• The purchase of goods or services from
third-party partners that were previously
provided internally
Outsourcing’s Top Ten
Why outsource?
• Save money – achieve greater ROI
• Focus on core competencies – organization
can focus on the business that they are in
• Achieve flexible staffing levels
• Gain access to global resources
• Decrease time to market
Offshoring
• Relocation of an organization’s business
processes
• To a lower-cost location, usually overseas
Tips for Outsourcing
source: Wall Street Journal, Monday May 8, page
B3
• Locate Overseas offices in regions that are home
to bigger, multinational companies
• Monitor quality closely: errors can really hurt a
small business
• Ensure that key executive visit frequently, and
plan for travel costs
• Offer consistent company wide training so all
workers use similar processes
• Track retention of overseas workers, as a few
departure could be crippling
Case 2: CIOs Need to Think Globally
and Act Locally
• Enterprises globalize for different reasons
– Examples: global customers, seeking growth
opportunities, cost efficiencies
• CIO’s IT globalization decisions should
– Determine the balance of global integration
versus local responsiveness
– Align IT’s major processes with the enterprise’s
governance orientation
– Assign staff, roles, and competencies
appropriately
Managing Global IT
Alternative Global Strategies
Managing Global IT
Alternative Implementations
Managing Global IT
Global Business Drivers
Managing Global IT
Global IT Platforms
Managing Global IT
The Internet as a Global IT
Platform
Managing Global IT
Global Data Access Issues
Transborder Data Flows (TDF)
Managing Global IT
Internet Access Issues
Managing Global IT
Global Systems Development