Transcript The Role of CIO in the Digital Era

The Role of CIO in the Digital
Era
Provocations

The IT function must facilitate
organizational flexibility and agility to
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accommodate the complexity and
turbulence of digital business environments.
The goal of IT management practice must
be to nurture capabilities that facilitate the
shaping, rejuvenation, and revitalization of
business strategy.
Predictions for IT
management
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CIO as a business strategist
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A new logic for IT and business strategy
Business and IT will shape each other iteratively and
co-adaptively
CIO as an e-business co-leader
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The web is mission critical
E-commerce centered operations will be ubiquitous
Share responsibility with CMO (chief marking officer),
CLO (chief logistics officer)
Predictions for IT
management (cont.)
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CIO as a transformation champion
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The network infused organization will be pervasive
Push to higher levels of virtualization and networking
CIO as a system architect
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Balance between the autonomous discretion and
symphonious controllability for the ultimate purposes
Orchestrate the focused competence toward more
profitable, more flexible, and more knowledgeable in the
way of cooperative networks
Predictions for IT
management (cont.)
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CIO as a customer service manager
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Customer service quality will become a key
metric for assessing the performance of IT
managers
CIO as an infrastructure visionary
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Design an effective governance of IT resources
as well as a blueprint with adequate scalability
and adaptiveness to emerging technologies
Predictions for IT
management (cont.)
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CIO as a solution integrator
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Prove the enterprise systems, including ERP, SCM, KM,
CRM, BI and etc., to be marginally useful
CIO as a talent builder
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Leverage the enterprise’s IT skills to differentiate the
competitiveness
Capitalize the intellectual capital to promote, grow and
acquire new needed one to think of HR as a core
competency
Predictions for IT
management
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CIO as an organizational architect
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CIO as a sourcing manager
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Align the coordination mechanisms into the corporate
management system
Manage IT activities through the selective sourcing and
multi-sourcing arrangements
CIO as a strategic alliance manager
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Participate the jointly managing value chains, shared
projects, and continuous activities in a highly emergent
configuration of opportunities
The CIO profile
Extended readings
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Zmud, R. W. ed., (2000), Framing the
Domains of IT Management Research:
Glimpsing the Future through the Past,
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Pinnaflex Press.
Evans P. and T. S. Wurster (2000), Blown
to Bits: How the New Economics of
Information Transforms Strategy, HBSP,
MA.