Transcript Mobile Technology: Campus Impact

Impact of Mobile Technology
Tim Nesler
CIO and Associate VP for
Information Technology Services
Santa Fe College
League for Innovation 2011 CIO Summit
October 1, 2011
Key Points
 Everything mobile; always connected
 Trends impacting teaching and learning,
college services, work environment and the ICT
infrastructure and support
 Mobile technology strategy considerations
Everything Mobile
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Always Connected
Trends – Behaviors/Experiences
 Convenience – real-time, faster access to
nearly everything from anywhere at any time
 Friendly, fun and “cool” – social, entertainment
and education
 Personalized – learned behavior, preference
and context aware
 Personal productivity and job satisfaction
 Affordable – more devices and data plan
choices
Trends – Student Mobile Gadgets
Source: PEW Internet & American Life Project: College
students and technology, 07/19/2011
Trends – Student Connectivity
Source: PEW Internet & American Life Project: College
students and technology, 07/19/2011
Trends – Classroom Use
 Most colleges do not have institutional
guidelines for the use of mobile devices
 41% of college presidents say that students are
allowed to use mobile devices in class
 56% of colleges let individual instructors
decide if mobile devices are permitted in class
 57% of college graduates say that they used
mobile devices in class
 2% of presidents say the use of mobile devices
is prohibited
Source: PEW Internet & American Life Project: The Digital
Revolution and Higher Education, 08/28/2011
Trends – Point of view
 77% of college presidents report that their
institutions now offer online classes
 College presidents predict substantial growth in
online learning; 50% predict that most of their
students will take online courses in 10 years
 62% of college presidents anticipate that more
than half the textbooks will be entirely digital in
10 years
Source: PEW Internet & American Life Project: The Digital
Revolution and Higher Education, 08/28/2011
Trends – College Mobile Services
Mobile web services at Santa Fe College
 View Schedule
 Notifications
 Financial Aid
 Grades
 Register for Classes
 Pay Fees
 Audit Summary
 Withdrawal
Trends – Worker Mobility
 Social networking – Facebook users spend the
equivalent of 29% of their leisure time on the
site
 Consumerization – 33% of respondents used
personal devices while at work to access social
networking sites
 Blurring of work and home – 35% of employers
plan to provide more flexible work
arrangements for employees
Source: The future of mobile computing, Dell CIO insight
Series, 2011
Trends – Worker Mobility
 Tech savvy employees – colleges will need
workers who can navigate the complex
ecosystems of social media and support
changing mobile technology
 Employee expectations – technology tools
provided by their organizations would be factor
in taking a job with a new employer
Source: The future of mobile computing, Dell CIO insight
Series, 2011
Trends – Mobile Infrastructure and Support
 Wireless 3G/4G – bandwidth for rich media
 Security – access (VPN) and authentication
 Storage – media-rich content and dropbox for
mobile devices
 Cloud services – deployment of apps
 Mobile device management – remote diagnosis,
configuration, inventory, provisioning and
support
 Electrical – quick charge stations for mobile
devices
Balancing Organizational Efficiency and
Personal Productivity
Components of a Mobile Strategy
 Guiding principles – vision, values and goals
 Policy/enforcement – security, privacy,
appropriate use, device/app ownership
 Devices/services – platforms, wireless service,
 Provision/support – setup, configure, activate,
manage, help desk, service levels
 ICT Infrastructure – platforms, applications,
bandwidth, security
 Funding – operating budget, grants
Mobile Technology Strategy
 Articulate college’s philosophy and use of
mobile technology
 Develop security/privacy policies that don’t
restrict innovation and use
 Plan for personally-owned devices on campus
 Use the Internet and social networks to
facilitate relationships and communications
 Pilot mobile projects to determine levels of
security and support
Source: The future of mobile computing, Dell CIO insight
Series, 2011
Mobile Technology Strategy
 Link user technology strategy with college
planning
 Consider new technology to reduce the risk of
data loss
 Reconsider user stipends for mobile devices
 Be aware that students are not connecting to
the college – they live theirs lives “connected”
and services should seek out students, not vice
versa
Impact of Mobile Technology
The future – assimilation?
“Resistance is futile “
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