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Making It Easier To Do Business With ClimateMaster Business Center Direction Andy Taussig e-business operations Making It Easier To Do Business With ClimateMaster • Easy or Not so Easy? – 12 different product lines, multiple sizes, voltages, configurations, options, and rules, current prices, transmitted 100% accurately e-business operations Making It Easier To Do Business With ClimateMaster • 2005 Introduced New Business Center Platform – Unit Parts BOM Look-Up - Model or serial number – Find Orders Search - Customer name, cust#, order#, so#, po#, model#, project name, invoice# – EZ-ORDER Connection - No big email files - Auto order receipt confirmation – Publish Lead Times – Customer Surveys 2006 Business Center Direction Improved Systems – New scheduling system, delay sending sales order acknowledgement – Improve order status visibility – Improve “complete and on time” performance 2006 Business Center Direction New Online EZ-ORDER Tagging System e-business operations 2006 Business Center Direction Database Sharing – 2006 All Product Technical Guide Registrations 2006 Business Center Direction Database Sharing – 2006 All Product Technical Guide Registrations www.climatemaster.com/catalog 2006 Business Center Direction Database Sharing – ClimaSize Downloads 2006 Business Center Direction Database Sharing – New Rep Locator; Auto forwards inquires from climatemaster.com to REP selected 2006 Business Center Direction Database Sharing • E-NEWS for Engineers 2006 Business Center Direction Upcoming Features • New ClimateMaster.com web site – New Layout with Searchable Content Management System • New Scheduling System • Improved Order Visibility - Internal Systems • Online Quotation Registration • WaterSourceDepot - Parts Site w/Credit Cards 2006 Business Center Direction Measuring Satisfaction 100% 80% 60% 40% 20% 0% Completely Satisfied Very Satisfied Satisfied Somewhat Dissatisfied Very Dissatisfied 2006 Business Center Direction Dedicated to making it quicker and easier to do business with ClimateMaster Customer Self-Service Center 24/7 Quick & Accurate Information Business Center Direction QUESTIONS / SUGGESTIONS • What would you like us to improve in our Business Center Operations? • What features used on other web sites you would like us to incorporate?