Transcript dbyte info systems services pvt. ltd.

www.dbyte.in

To provide customers with Superior
Software & Services that are
› On-Line
› On-time
› On-Budget
Which will enable them to increase their
Productivity, Efficiency and Bottom-line.

To become the best solutions company
in the region with high value addition
and contribute to the social responsibility
as a business entity.
DBYTE is IT based company established in
the year 2015, started with a dream to
innovate, implement, upgrades system
specification by connecting the clients’
requirements. The company also wants to
develop its own brand of S/W products
similar to CMM Level 5 giants.
MANAGEMENT:
Mr. Abhishek Sen
Mr. Sampad Sarkar

I.T Services
› Application Development
› Software Development
› INBOUND VOICE
CAMPAIGNS(INTERNATIONAL &
DOMESTIC)
› Web Development
› E-COMMERCE PORTAL
www.dbyte.in
At DBYTE our staff is committed to
delivering high accuracy solutions by conscious
efforts.
“Zero defects & Zero errors” is our
motto.
Our internal quality support
department has implemented standard
quality methodology to ensure high
accuracy delivery. Our quality
department also evaluates the risk by
various methods like FMEA , RCA and
ensures that mitigated risks are
addressed on a timely manner.
DBYTE has implemented certain controls
which act as key drivers for our quality
work.

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Bit defender Total Security is used for main server. Bit
defender's antivirus software protect PCs, data, and
identities from attack. Bit defender antivirus solutions
provide state-of-the-art, proactive protection from ethreats.

Quick Heal Total Security is used for other work stations.
Best antivirus provides complete protection and is not
heavy on system.
This Quick Heal product gives cloud security with latest
virus definition updates.
Parental Control feature allows easy configuration for
Internet use and access for different users.
Allows blocking of unauthorized external drives from
accessing the data on our machine.
Lucrative Incentive Policies were announced during
the Quarters
Rewards and Recognitions were announced for the
agents.
Contests to boost up the quality performance .
Performance Improvement Plan (PIP) concept was
introduced to bring up the
overall performance curve of the team.
Regular coaching and weekly feedback sessions
have been an ongoing process in
order to bring the low performers up to the mark.
People – Performance
Stringent Recruitment Process
Individual Development Plan
Corporate trainings
Goal alignment
Knowledge Repository
Best Practice Sharing
Executive addressing
Dedicated employee relation HR
Transport arrangement
Talent Retention Plan
Rewards & Recognition
1What to outsource
Pre-analysis / analysis outsource
Customer interaction – on-site /
offsite, via questionnaires /
interviews
Migration based on decouplability,
offshore ability of
processes, legal requirements,
resource availability, customer
benefits, risk, skill set
availability, technology, etc
2How to outsource
Process migration
Developing process maps, standard
operating procedures
Developing detailed timelines for
migration – project plan
Baselining of SLA’s
Engagement model - communication
Plans
3managing what is outsourced
Engagement approach
Operations and customer
point of contacts
Engagement model
Change management
Cost savings analysis


DBYTE’s
professional
consulting
service
provides business values for our customers
through
technology
transformation
that
increases competitive advantage, customer
loyalty and improves business performance
DBYTE’s industry experience and technology
expertise helps in deliver world class business
and technology services to our clients.
Experience and deep technical knowledge
enable the clients to exploit information
technology to meet their business goals
 Cutting
edge solutions
 Seamless global delivery model
 Dynamic workforce
 Strategically located
 Experienced & Proven Management
Team
DBYTE recruits agents and other personnel through various ways:
Human Resource Department
Advertisements
Job Portals
Referrals (Employee Referral Program)
Campus Recruitment

The hiring process for customer contact Executives is based on six step
methodology
Self Introduction
Assess Communication skills
Reading and Comprehension
Group Discussion
Objective / Written Test
Personal Interview

A strong HR team in place ensures that these processes and steps are
followed diligently
• Team building workshops are conducted
by either external or internal professionals.
 • Leadership programs are in place for all
executives.
 • Coaching and mentoring
Executives are continually coached and
mentored based on their performance and
issues, if any on a daily basis are
addressed.
Regular appraisals are conducted to note
deficiencies and then trained to correct for
further review.

We are a results driven organization
– We set clear goals
– We measure performance
– We reward performance – The ability to deliver on the agreed upon goals.
We are an execution driven organization
– We follow-up
– We are accountable for results. We do whatever it takes to meet the company goals and
– our individual goals
– We do what we said we would do. On time – No excuses
– We act quickly and decisively. We act with a sense of urgency.
•We believe in teamwork
– We work together as ONE team
– We have the same purpose: the growth of the company
– The team comes first, the individual second
– We address our conflicts and resolve them quickly
– We work hard and play hard. We want to have fun!
We are an entrepreneurial organization
– We take initiatives
– We innovate. We are creative and resourceful.
– We take risks
– Mistakes are OK; we learn from them and become stronger as a result
– We are courageous and pursue our convictions. We do not give up.
We are customer focused
– We are avid about delivering results for our customers
– We are passionate about delivering a better online experience to Internet shoppers
– We listen to our clients and learn from them

Want to create a new path of BPO industries.

Development of a web portal.

ERP solutions for Transportation Industry.
Registered office:

DBYTE INFO SYSTEMS SERVICES PVT. LTD.
Reg. Address:- Simulpur ; P.O.- Thakurnagar ;
Dist.- (n) 24 Parganas ; Pin- 743287; W.B.
Corporate office

DBYTE INFO SYSTEMS SERVICES PVT. LTD.
Sanjana Residency, Ground Floor , B/66 GOROKHABASI ROAD,
Kol-700028, WEST BENGAL, INDIA


Contact No.: 033-65652524
e-mail: [email protected]
Thank You……

www.dbyte.in