TCI/F SLIDES
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Transcript TCI/F SLIDES
Welcome
TCI Update:
Conflict Resolution
Residential Child Care Project
Family Life Development Center, Cornell University
Defining Conflict
An incompatible difference in
goals, needs, values
between two or more people
TCI-UP: conflict resolution: 1
Types of Conflict
Conflict over resources
Conflict of needs
Conflict of values
TCI-UP: TCI-UP: conflict resolution: 2
Typical Responses to Conflict
Respond aggressively to defeat the other person
Appeal to a higher authority or someone stronger to
battle for them
Ignore the situation
TCI-UP: conflict resolution : 3
Attitudes Toward Conflict
Column I
Control It
Column II
Compromise
Column III
Collaborate
Column IV
Ignore It
TCI-UP: conflict resolution: 4
Identifying Needs
Reflective responses
Open questions
Reframe the statement
Summarization
Avoid jumping to conclusions
TCI-UP: conflict resolution : 5
Practice
50%
Discussion
25%
Demonstration
25%
Assumptions
All interests and needs are legitimate
The process is as important as the outcome
Everyone is right from their own perspective
As conditions change, solutions might change
Everyone’s needs will be met to improve the situation
TCI-UP: conflict resolution : 6
Factors To Consider
Who is involved
Timing
Magnitude of conflict
TCI-UP: conflict resolution : 7
Goals of Conflict Resolution
To help children learn to resolve differences in a way
that helps all involved get their needs or interest met to
the maximum degree possible
To maintain the relationship between the parties in
conflict
TCI-UP: conflict resolution : 8
Steps in the Conflict
Resolution Process
1. Establish the ground rules
2. Deal with feelings
3. Define the conflict
Focus on interests and needs, not positions
4. Explore alternatives
5. Select a solution
Process is fair, meets needs, agreed solution
6. Evaluate
Scenario 2
Both Ellen and Linda, aged 16, have a date tonight.
Over the past two weeks they have been borrowing
each others clothes, without any incidents. Tonight,
they both want to wear the same top which is
Ellen’s. They’ve been trying to work it out but it has
started to escalate with both calling each other
names and slamming doors.
TCI-UP: conflict resolution : 12
Scenario 3
Betty and Janet, both aged 16, are arguing loudly
for the second night in a row. Both girls want to
use the shower at the same time. Betty claims that
Janet got the shower first last night and used all the
hot water. Betty wants a shower with hot water
tonight and so she wants to be first. Janet claims
that Betty takes too long in the shower and she
takes faster ones, so she wants to be first.
TCI-UP: conflict resolution :13
Caveat
Participate only if physically and medically able
Offer no resistance in the role of the young person
Remove objects that might cause injury
Be appropriately dressed
Stop means stop
Practice only the techniques demonstrated