Transcript COMPUTER BASED PROPERTY MANAGEMENT SYSTEMS (PMS)

Specialized Hospitality Applications

Point of Sale (POS) - Computerized Cash Register and more
– Micros, Aloha, Squirrel etc.

Menu Management Systems (MMS) - Develop Recipes/Menu
– Food Track, C-Bord
Back Office Applications - Inventory, Accounting etc.
 Automated Beverage Management Systems (ABC)
 Central (Computerized) Reservation Systems (CRS)

– Airlines, Hotels, Car Rentals
Catering and Event Management Systems i.e. Delphi
 Property Management Systems (PMS)

– Security Systems
– Call Accounting Systems (CAS)
– Energy Management Systems
COMPUTER BASED PROPERTY
MANAGEMENT SYSTEMS
(PMS)
COMPUTER BASED RESERVATION
SYSTEMS
 ROOMS MANAGEMENT
 GUEST ACCOUNTING
 PROPERTY MANAGEMENT INTERFACES

ROOMS MANAGEMENT
CURRENT ROOM STATUS
 ASSIST IN ROOM ASSIGNMENTS AT
CHECK-IN
 ORGANIZE HOUSEKEEPING ACTIVITIES
 PROVIDE AUXILIARY SERVICES
 GENERATE REPORTS FOR MANAGEMENT

CURRENT ROOM STATUS

POSSIBLE ROOM STATUS
– O/D O/C V/D V/C OOO C/O

INSTANTANEOUS CHANGES TO ROOM
STATUS
– HOUSEKEEPING PMS FRONT DESK
– FRONT DESK PMS HOUSEKEEPING
DISPLAY ROOMS BY CURRENT STATUS
 ROOM STATUS DISCREPANCY

ASSIST IN ROOM
ASSIGNMENTS (GUEST CHECK-IN)

PRE-BLOCK ROOMS FOR RESERVATIONS
– LONG AND SHORT TERM
DETERMINE AVAILABILITY OF ROOMS BY
RATE AND TYPE
 AUTOMATIC ASSIGNMENT OF ROOM
AND RATE
 MINIMIZE ROOM ASSIGNMENT ERRORS

ASSISTS WITH
HOUSEKEEPING ACTIVITIES
FORECASTING ROOMS TO BE CLEANED
 SCHEDULING HOUSEKEEPERS
 ASSIGNING ROOMS TO HOUSEKEEPERS
 MEASURE PRODUCTIVITY
 ESTIMATE NEXT DAY WORKLOAD AND
OPTIONS
 PLANNING OF MAINTENANCE AND
CLEANING

PROVIDE REPORTS

FRONT DESK REPORTS
–
–
–
–
–

ROOM ALLOTMENT REPORT
HOUSE STATUS
EXPECTED ARRIVALS AND DEPARTURES
REGISTRATION PROGRESS REPORT
ACTUAL DEPARTURE REPORT
HOUSEKEEPING REPORTS
– HOUSEKEEPER ASSIGNMENT
– HOUSEKEEPER PRODUCTIVITY

LONGER TERM REPORTS
– ROOMS PRODUCTIVITY
– ROOM HISTORY
GUEST ACCOUNTING
ACTIVITIES
TYPES OF ACCOUNTS (FOLIOS)
 FOLIO ACTIVITIES

– POSTING CHARGES
– UPDATING FOLIOS
– ACCOUNT SETTLEMENT

MANAGEMENT REPORTS GENERATED
CREATING AN ACCOUNT
GUEST NAME
 ADDRESS
 ROOM NUMBER
 FOLIO NUMBER OR NUMBERS

TYPES OF ACCOUNTS
INDIVIDUAL FOLIOS
 MASTER FOLIOS
 NON-GUEST FOLIOS
 EMPLOYEE FOLIOS
 CONTROL FOLIOS

POSTING ENTRIES
IDENTIFY CORRECT FOLIO
 POST CHARGES (REFERENCE CODE)
 CREDIT MONITORING

NIGHT AUDIT

SYSTEM UPDATE
– NON-AUTOMATED
– AUTOMATED

CLOSING THE ACCOUNTING DAY
ACCOUNT SETTLEMENT

CHECK OUT
– PROVIDE DETAILED STATEMENT
– RESOLVE DISCREPANCIES
– ELIMINATE LATE CHARGES