COMMDEC User Overview DID SERVER

™ Updated 01/06/2004 Copyright © 2003, 2004 by CDT, Inc. All Rights Reserved

User Overview – DID Server

     Auto Assigns Guests Virtual DID (Direct Inward Dial) Numbers upon Check in.

Numbers forward direct to room when called.

Plays VM Messages to Guest Mailbox Customizable VM Messages  Welcome Greeting  Zip-Out Check Out Message Pre-Reserve DID Number for VIP Guests

Platform Types

 Generic Platform     Avaya Guestwork Versions   Standard DID Assignment by PBX – Type ‘A’ VIP DID Assignment of DID’s by COMMDEC DID Server – Type ‘B’ Nortel   Version 24+ - Flex DID Feature – Type ‘B’ Version Pre 24 and Digital Servers – COMMDEC Controlled DID Server - Type ‘C’ Mitel  COMMDEC Controlled DID Server –Type ‘C’ Nec  COMMDEC Controlled DID Server – Type ‘C’

Type Descriptions

 Type ‘A’ Systems – Least Amount of Control and Flexibility.

 Forwarding by PBX.

   Assignment by PBX DID’s do not follow on Room Moves No Manual Assignments

Type Descriptions

 Type ‘B’ Systems – More Flexibility and Control  COMMDEC Controlled Assignments     PBX Performs the Forwarding DID’S Can Follow on Room Moves Limitations on Manual Assignments DID’s can support :   Advanced VIP Reservations Pools are flexible

Type Descriptions

 Type ‘C’ Systems – Superior Functionality, Flexibility and Control  COMMDEC Controlled Assignments   COMMDEC Controlled Forwarding  Advanced Features include:    Control Over After Hours Forwarding Routing Control for “Out of Service” numbers Routing Control for “Unassigned” numbers DID’S Can Follow on Room Moves  DID assignments can be changed from Menu

Type Descriptions

Type ‘C’ Continued    Maximum Flexibility on Manual Assignments DID’s can support :  Advanced VIP Reservations  Pools are flexible Full Fax Server Support for Guest Rooms

DID Server General

 All COMMDEC DID Servers Support Direct Guest Room Messaging Option  Greeting Message with DID Assignment Info    Customizable Preamble Zip-Out Check Out Message   Sent Day before checkout at pre-determined time Customizable Message (no default) DID Infoline  Basic System that allows Client to Customize and record messages using telephone prompts

Virtual DID Overview

 Virtual DID’s are used by the DID Server   These DID’s do not have their own dial tone. They must be forwarded to another existing extension.

These include   Guest Rooms Fax Machines   Meeting Rooms Hospitality Suites

Database Design

 DID Server performs ‘automated’ assignments on guest rooms and others pseudo-rooms that support check in/out from the PMS System.

 ROOMS/EXTENSIONS can receive DID’s    Automatically – Default for guest rooms Manually – Default for meeting rooms This is configurable for each ‘room’ entity

Integration

  The DID Server works closely with the COMMHUB or PPIC Systems. These systems have extensive database that describe what will happen in terms of DID Assignments for each room.

Extensions and Suite Numbers are elements of the Room Records and are used as required for system type and configuration.

Integration

Meeting Rooms

 (2) types of DID’s are used in this environment  Virtual – in the DID Server or PBX. They must be ‘forwarded’ to other physical extensions.

 Physical – actually have their own dialtone. Typically part of a Patch Panel or hard wire system. Do not exist in DID Server, but may exist in COMMHUB or PPIC Database for posting and restriction purposes.

Virtual DID’s

 Virtual DID’s can be used to enhance services in Meeting Rooms through the DID Server     Check-In Meeting Room Extension in PMS Assign Virtual DID to Meeting Room Extension through DID Manager Menu in PPIC/COMMHUB Calls Made will Pos to PMS Folio  CA to PPIC to PMS Check-Out in the PMS

Virtual DID’s

Physical DID’s

 Are treated like guest rooms. Follow this Procedure:  Check-in Patch Panel DID Extension in the PMS  Un-restricts Phone – allows posting     Connect Physical DID to Patch Panel Jack Location – Jack is hot Calls made will Post to PMS Folio  CA to PPIC to PMS Check-Out in the PMS  Restricts Phone Remove Patch Panel Cabling – Jack is dead

Physical DID’s

COMMDEC

   Support – 817-473-7769 Press ‘1’ at Automated Attendant  You will need your site code and Hotel Main Phone Number in order to receive assistance Telecommunications Consulting Telephony Design and Customization Services