Transcript Importance of Housekeeping?

CHAPTER 1
Importance of Housekeeping
Objective: emphasizing the importance of
housekeeping in the guest satisfaction
Importance of Housekeeping?
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Role of housekeeping?
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areas of responsibility?
Choice of hotels?
Personnel?
Role of Housekeeping
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cleaning and maintaining both the front-and
back-of-the-house areas
specifying and purchasing
administrating
advising
Cleaning and Maintaining
front-of-the-house
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guest rooms
bathrooms
banquet rooms
meeting rooms
halls
elevators
lobbies
rest rooms
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entryways
restaurants
cocktail lounges
any furnished outdoor
areas e.g. swimming pool
area
Cleaning and Maintaining
back-of-the-house
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locker rooms
employee dining rooms
offices
halls
store rooms
Specifying and Purchasing
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guest room supplies and accessories
cleaning equipment and supplies
uniforms - including design, storage, and issue
linens for guest rooms, bathrooms, restaurants,
and banquet halls
Administrating
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Laundry and dry cleaning
Linen room
Sewing room
Advising
in the selection, refurbishing, replacement of;
 furniture, furnishings, floor and wall coverings
etc.
 soap dishes, towel bars, ashtrays etc.
Choice of Hotels?
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clean room
room maintenance/repair
safety/security
convenient location
comfortable bed/room
adequate bathroom products
decor/attractiveness
TV service
friendly/courteous staff
 good restaurants
 fast/prompt service
 room rates
 adequate recreation facilities
 adequate meeting facilities
 airline affiliation
Ex. 4, pg. 14
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Reasons Guests Give for
Returning to a Hotel
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Question: What is the most important factor in
your decision to return to a hotel/motel?
Finding:
Reasons for Returning
Cleanliness/Appearance
Good Service
Facilities
Convenience/Location
Price/Reasonable Rates
Quite and Private
By Total
Travelers
63%
42%
35%
32%
39%
9%
By Frequent
Travelers
63%
45%
41%
38%
35%
8%
Personnel?
(in Turkey)
1997 statistics;
 3283 lodging properties
 529881 beds / 264940 guestrooms
 60% occupancy
 158964 guestrooms are supposed to be cleaned
 a room attendant cleans 15 rooms a day (average)
 approximately 10597 room attendants employed each
day