Transcript OzE-Triage - health.vic.gov.au

Specialist clinics access policy
implementation forum
Sharon Dadson
Director, Access and Outpatient Service Governance
22 May 2014
Target processes & baselines
Section Process
6.1
Referral
screening
6.3 & 6.4
Closure of
referrals
6.6 & 6.7
Current Baseline
Policy Timeframe
Within 2 – 7 working days
of receipt
(status reviewed daily via
Qmaster)
Within 3 working days of
receipt
Ad hoc process
Within 30 days of
requesting further
information
Within 2 – 7 working days
of receipt of referral
containing necessary
Referral
acceptance information
/ rejection
(status reviewed daily via
Qmaster)
Within 5 working days of
receiving referral
containing necessary
information
Challenges
The key challenges include:
• Data collection in i.PM for some elements not available
• Not all referrals received through Access Unit resulting in
incomplete data set
• Automated reports currently not available for the target
processes
Milestones for target processes
June 2014
• New LDDI tab added to i.PM to enable improved data
collection
July 2014
• Automated reporting implemented
October 2014
• Report available for Monash Health Executive
December 2014
• Implementation of electronic triage to capture all referrals
and to reduce referral turn around time
Action plan
Where are the changes taking place
Outpatient Services specialist clinics including:
• Medical ; Surgical ; Maternity ; Allied Health
Who is involved
• Medical Programs Heads / Unit
Heads
• Allied Health
• Business Intelligence Unit
• i.PM Team
• NUMs
• DDONs
• Director, Performance Monash
Sector
• Outpatient Service Transformation
Project Team
• Access Policy Project Officer
• Program Operation Managers
• Access Manager
• Health Information Services
• Monash Innovation & Quality Team
• Midwifery Coordinator
Action plan continued…
What is happening
• Reviewed phone enquiry management processes - reduced wait time
to 3 minutes
• Piloting SMS reminders – reduced DNA rate from 13% to 8% in pilot
clinics
____________________________________________________________
Transformation project
• Review of referral & booking processes & validation of waiting lists
• Reviewing model of care for all specialties
• Rolling out single point of access
• Developing electronic triage system
• Correspondence & referral guideline review
• Roll out of data collection process in iPM which assists electronic bulk billing
•
Established VINAH MDS team
Progress to date
• Outpatient Governance Steering Committee
• Access policy implementation stakeholder group established
• Working groups established
• Project team established
• High level gap analysis undertaken
• Risk analysis currently being undertaken
• Promotion of policy across the organisation and with
referrers
• Evaluation milestones on track