Work Programme South West CPA 12

July 2011

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JHP Group

 Established 27 years ago by Hugh Pitman – delivering manpower contracts  Now owned by Management and Private Equity (LDC)  £70M+ p.a. turnover – grown by over 100% in last 3 years  National provider  Head Office in Coventry  Employing 1,400 staff  110+ business centres across the UK 2

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Work Programme

Structure South West Engage – CASC Focus – Assessment Transform – KASH (Knowledge, Attitude, Skills and Habits) & Support – SFA & NextStep Link – Job Outcomes – Assessment – In Work Support – IWS Team Training Planned Performance Challenges Successes 3

Ethos of our model

• Focus and emphasis on In-Work interventions • The job is not the end point, it’s a milestone along the client’s journey • E-solutions where possible • Enable and facilitate change in clients • Focus on what the clients CAN DO rather than critical factors • Each customer journey is unique, and are not linear or sequential 4

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Minimum service levels

All customers will be entitled to: • Easily accessible delivery premises near public transport routes • Online services available 24/7, 365 days per year – via Bond • Functional IT skills training • Engagement with their provider every two weeks for 2 years • A personalised action plan • Access to job search facilities (inc. computer based facilities) • Work related activity e.g. work experience / community projects • Specialist support and interventions driven by need • In work support including a single point of contact and mentoring • Access to SFA funded vocational training 6

Minimum service levels

All JHP end to end partners will need to: • Convert 90% of referrals into Work Programme attachments: –

LC 94% attachment rate for those clients referred with contact details

• Complete all attachments within 15 working days of referral: –

LC average attachment time is 4 days from receipt of referral

• Assess the needs of customers once attached on programme • Ensure customers are appropriately inducted on programme • Complete sustainability assessments as customers move into work, to create in-work action plans • Provide some form of incentive to help customers sustain work e.g. rewards, recognition, discretionary funds • Ensure customers can feedback on the service they receive • Conduct customer focus groups as part of their approach to continuous improvement 7

Key success factors

• Customer Administration and Support Centre –

referral, assessment and support

• Accurate

diagnosis of clients

– their needs, barriers, motivations and attitude to work •

Staff trained

to focus on coaching not advising •

Accurate matching

of clients to sustainable work • Building self-awareness, self-esteem and self efficacy which are central to

sustainability

• Tools that gather rich data to track success of intervention -

Bond

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Excellence in In-Work Support

We are making the leap from…

Job Search Career Management

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Good News Stories

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