Transcript STOCKPORT ORTHOPAEDIC TRIAGE SERVICE USING THE ADVICE AND GUIDANCE FUNCTION ON CHOOSE AND BOOK.

STOCKPORT ORTHOPAEDIC
TRIAGE SERVICE
USING THE ADVICE AND GUIDANCE FUNCTION ON
CHOOSE AND BOOK
Step 1: To make a request for advice via Choose and book:
Select Advice from within the * Request Type box
Step 2: Select Priority, the required Specialty and Clinic Type, Click
Search Primary Care Button
Step 3: Select the required Stockport Orthopaedic Triage Service from
the list and press request
Step 4: Type the advice you require within the yellow box, you are able
to add attachments here. DO NOT ADD A REFERRAL LETTER
Step 5: This is a warning to remind you that if you do add an
attachment it MUST not be the referral letter.
Step 6:This is how your request will look on screen. You have
the option to print this page if you wish too. Press close
Step 7: Your request for Advice will show as A&G ( advice &
guidance) on the patients activity list
This is how the clinician will see the request and write his advice
Step 8: How to access your response: From your “ filter by
worklist column” select Advice & Guidance” This screen shots
shows you there is one response waiting to be read
Step 9: Click on the patients UBRN, action box appears, select “
View Advice Request” You also have the option to close and
update the request from this page( should you need to make a
referral)
Step 10. The response to your request, this shows both the
request made, and the advice given
Step 11. If your Advice also has an attachment returned with it, it
will appear as above. Click on the document name to open
Should a referral be required after the response to your request, then this can
be done in two ways
The UBRN has already been created with the request for advice, so you will
be able to click on the UBRN from within your Activity list,(this will show as
A&G response within the referral status column) from the Actions box select
“Update advice request”. From here you will proceed to make a booking in the
usual way, even though you are using the same UBRN you must still add the
required referral letter.
The other option is to select the patients UBRN from the “ Advice and
Guidance” worklist. From the actions box select “ update advice request” and
book an appointment in the usual way, You must remember to add the referral
letter.
The response to your request is not the referral letter.
To cancel the request from your “ Advice and guidance “worklist, click on the
patients UBRN and select “ Close advice request” from the Actions box. You
will be asked again to select Close advice.
Any problems please contact Wendy Morrell on 426 5037