Transcript Slide 1
One Call Transportation Services
Building on a Network
Continuum of Transportation
Area Transportation Modes
Public bus
Light rail
Street car
Aerial Tram
ADA paratransit
Medical Transportation
Community Transportation
Private shuttles
• Centralized Information & Referral
• Travel Training
• Community Transportation Services
• Door-to-door demand response
• Community shuttles
• General Public
• Job Access
• Shared vehicle program
• Retired vehicle program
• Innovative transportation solutions
• Client based services
Regional One Call Goals
Trip
planning and scheduling
Mobility assessments and eligibility
Travel Training
Vanpool and other ride-sharing
options
Other (escort services, home
delivered products & services, etc.)
From: Coordinated Human Services Transportation Plan for the
Tri-County Area, Section 4
Ride Connection Service
Center
Primary
information and referral hub
Able to coordinate transportation
services with multiple programs and
providers, including public transit
Provides a reliable and consistent
customer service experience
Primary Activities
Call taking
Customer screening and registration
Information and referral
Trip request booking
Scheduling
Trip planning on fixed route and/or
referral to Travel Training
Having a Conversation About
Transportation Options
Expanding Resources and
Coordination
Focus on improving mobility
Providing trip-by-trip recommendations
and coordinating services
Educating the customer about their travel
options and encouraging them to selfselect the most appropriate mode
Increasing capacity for door-to-door
dependent customers
Tools Used - Where We Started
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Reference binders and community
resource guides
Thomas Guides
Paper Intake and Referral forms
Customer information files
White Boards and other paper scheduling
and dispatch tools
Standard Office Phone System
Tools Used – Where We Are
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Internet, Web Sites and Search Engines
Intake and Referral database
Customer record management integrated
with scheduling and dispatch software
Upgraded call manager with call queuing
and multi-lingual messaging and
representative access
Specialized trip planning tool developed by
TriMet
Service – Planning for Growth
• Service Provider Support
• Language Support
• Publications Support
• Creation and Implementation of
Innovative Transportation Solutions
• Fare assistance program
• Transit boards
• Rethinking transportation model
• Driver Transition program
Technology – Planning for Growth
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Use available off the shelf products when
custom solutions are not in the budget
Choose software and systems that are
open and scalable
Whenever possible, co-develop new
technology with partners
The Future
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Continue to expand our call center and
scheduling support to include new
services and partners
Use our current technology to create
more opportunities for coordination of
individual trips
Improve community awareness through
outreach and marketing
Contact and Resources
Cora Lee Potter
Service Specialist -Ride Connection
[email protected]
www.rideconnection.org
Tri-County Area CHSTP
http://www.trimet.org/pdfs/publications/Co
ordinated_Human_Services_Transportati
on_Plan.pdf