UNHCR Global Learning Centre (GLC) Division of Human Resources Management (DHRM) UNHCR HQs Global Service Centre (GSC)

• The Office of the United Nations High Commissioner for Refugees was created by the 1951 Convention • Created to ensure the international PROTECTION of refugees worldwide • Concentrating on asylum, resettlement, repatriation, protection of refugee rights

Global Learning Centre • The Staff Development Section (SDS) will give way to a new Global Learning Centre (GLC) • GLC will provide a unified training strategy and structure to UNHCR • GLC will be located in UNHCR’s Budapest Service Center (BSC), under the overall leadership of the Head of the BSC • UNCR staff over 7000 worldwide

Global Learning Centre Decentralize and regionalize learning in order to cut costs • Increase a wide variety of learning methodologies: • Country-based workshops • Virtual classrooms • • Informal learning and on-the-job coaching Technology-enhanced learning: LMS External training, outsourcing

Global Learning Centre • • Coordinate learning throughout the organization Provide pedagogically sound learning aligned with • strategic objectives Make learning integral to HR processes • Increased access to learning • Measure impact

Global Learning Centre • Providing learning by Career Paths • Modular approach to learning • Focus on a mix of distance & e-learning courses, workshops and substantive “blended” courses with multiple methodologies

Global Learning Centre • Producing more quality learning activities with greater efficiency • Increasing learning activities in Core and Cross Functional competencies • A culture that has difficulty with candid feedback, evaluation and assessment • Building links between learning, career paths, and posting • Bridging the ever-constant resource gap

DACUM Process • Developing a Curriculum • Assessment and analysis with position experts • Identification of major competencies • Identification of skills • Creation of DACUM matrix chart • Development of curriculum

ICT/HR Management/Lead ership

Global Learning Centre Unit Chart

Emergency Protection Learning Solutions Program Security Resources Management

Organizational Challenges • • • • • Delivering organizational priorities in a constantly changing environment Improving access and quality of learning in UNHCR Enhance coordination of learning throughout UNHCR Fully professionalize learning in UNHCR 2% staff cost for learning / 5% of staff time

2009 – 2010 Achievements • Successful launch and rollout of Learn & Connect, learning platform in all UNHCR offices: • Technical testing of the platform was completed in the field prior to rollout • For the first time all training is being centrally managed, tracked, evaluated and reported on. Staff can now find workshops, UNHCR learning programmes, eLearning courses and self-study material all in one place. • Staff can participate in learning-focused communities and discussions online • A number of administrators have been trained to set up and manage events, both within and outside the GLC

2009 – 2010 Achievements • Staff who have accessed Learn & Connect since go-live – 5562 • Staff who have completed at least one eLearning course through the platform –4996 • New soft-skill eLearning courses launched in November 2010 • Users registered in courses - 940 • Courses completed – 350 • By region - Africa (210), Asia-Pac (220), Europe (224), MENA (151), Americas (13)

2009 – 2010 Achievements • Total number of workshops, webinars & programmes configured in the platform – 211 • Learn & Connect support cases managed - 2000 • Factsheet requests processed - 2300

Project Planning

Project Planning & Instructional Design Training Request Analysis Project Management Specification Outline Design Specification

Learn & Connect login and home page GLC catalogue GLC newsletter Event calendar

Learn & Connect Intranet Portal

Future Development • Management Learning Programme – Blended format • Mobile Devices for Security Training • • Certification of programmes Definition of substantive learning /career path