OpenScale Services_General overview 022609
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Transcript OpenScale Services_General overview 022609
OpenScale Services
Value Presentation
Location
Date
Speaker & Title
Siemens Enterprise Communications
Page 1
Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved
Welcome to OpenScale Services
Agenda
Support Strategy
OpenScale Framework
Open Communications Portfolio
New OpenScale Service Offers
Additional Services
In Summary
Page 2
Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved
Identifying the Path to success
Three key questions:
Opportunity
1. What is core to your
business?
2. What are your
technology gaps?
Risk
3. How will you balance
and manage risk?
OpenScale Services Portfolio
Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved
OpenScale Services Framework
Assists in defining your requirements
OpenScale Services
Framework
Business Case Justification
Technology Strategy
Implementation Expertise
Monitoring and Management
Customization and Optimization
Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved
Open Communications Portfolio
Solution
Areas
IT Telephony
HiPath
OpenScape
Converged VoIP
UC Software
HiPath
3000 (SMB)
HiPath
4000 (LME)
OpenScape
HiPath
Unified
UC App.
Communications Xpressions 4000 Edition
Mobility
Customer
Interaction
Security
Service
Management
OpenPath
HiPath
Mobile
Connect
HiPath
Wireless
HiPath
ProCenter
OpenScape
Suite
UC Server
Voice
UC
Mobility
Video
Messaging
Contact
Center
For LME
OpenStage OpenScale
Devices
Services
OpenScape
Office
HD
Integrated
UC
Appliance
Approach
Video
For
SMB
Business
Continuity
Compliance
Identity &
Privacy
Threat
Mitigation
Lifecycle
Professional
Managed
Hosted
The optimum path to unified communications:
OpenScape works with any telephony, IT or client infrastructure
Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved
OpenScale Service Packages
North America
OpenScale Essential Software*
OpenScale Essential
OpenScale Essential On-Site*
OpenScale Essential Plus
OpenScale Assurance
Evaluate
Improve
Infrastructure
Applications
Design
Solution & Migration
Design Services
Security
Implement
Operate
Global
ITIL Based Managed
& Lifecycle Services
Product agnostic – applicable to our
product portfolio
One contract for all services
Complete
pre-assessment
Services
Continual Improvement
Services
A comprehensive replacement of
our current Lifecycle and basic
Managed Services Plans
Implementation &
Project Management
Services
*Available in US only
Packages constructed with
elements from the global Common
Service Catalog
Packages adapted to be
competitive in North American
marketplace
Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved
OpenScale Operate Plans
Customer manages domain
operation
Customer manages end-end
performance
SEN manages the operation of
your UC environment
Essential On-Site
Essential Plus
SEN fully manages your UC
environment and end-to-end
performance
Assurance
Basic Break/Fix Service
Essential Plan enhanced with
Monitoring and Service Desk
White-glove offer that includes
Essential Plus elements and
•
•
•
•
•
• Bundles traditional Maintenance
with basic Managed Services
• Equivalent to Lifecycle with Fault
Monitoring and Service Desk
• Can be enhanced with optional
service elements
• Software Subscription
• Routine remote software
• Onsite phone replacement
Remote Software Support
Configuration Restore
Onsite Hardware replacement
Selectable SLA’s
Can be enhanced with
optional service elements
OpenScale Essential and OpenScale Essential Software Only plans
provide remote software support for UC platforms and leverage your in-house expertise
Multi-Technology, Multi-Vendor Communications Platforms and Applications
Page 7
Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved
Openscale Essential On-Site Plan
What is it?
What value can I expect?
On Call Management
Provides hardware and software
“break/fix” support
Remote Service
On-site Service
Spares Parts
Service Desk Management
Call Desk
Continuity Management
Configuration Restore
Page 8
Siemens Engineers to identify, and
resolve technical issues
Service Level Agreements aligned to
your business needs
A channel for communications 24x7x365
Configuration restore, restoration of data
from customer provided backup
Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved
OpenScale Essential Plus Plan
What is it?
What value can I expect?
The components of Essential On-site and:
In addition to the services delivered from
Essential On-site:
Service Desk Management
Service Desk
Network Control Management
Single point of contact for all your
infrastructure needs
Voice Monitoring
Server Monitoring
Network Monitoring
Application Monitoring
Pro-active monitoring, incident and
problem management
Delivery of Management reports
Service Management
Service Level Management
Service Level Review
Page 9
Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved
OpenScale Assurance Plan
What is it?
What value can I expect?
The components of Essential Plus, but also:
In addition to the services delivered from
Essential Plus:
Software Subscription
Provides Software version upgrades
Provides new software versions to keep
your system at the most current release
Change Management
Remote Routine Software MAC
Unlimited routine remote software
moves and changes
A true white glove offer that can help
Onsite Phone replacement
enhance the agility, efficiency and
effectiveness of your enterprise
Page 10
Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved
OpenScale Services
Summary
New OpenScale Services Packages provide
Alignment with ITIL and Software Support
Models
Recognizable structure for IT managers
Product agnostic
Global consistency
Services in U.S. are defined and delivered
identically worldwide, but market sensitive
Contract simplification
One contract for all services
Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved
Siemens Managed Services Portfolio
What‘s available today?
We manage your telecommunications infrastructure and applications,
allowing you to focus on your core business.
Service Desk
Program Management
Multi-vendor management and
maintenance
Asset Management
Communications Cost
Management (CCM)
Services Recurring
Staff Supplement
Mobile Services
Voice Services
Full Outsourcing
Hosted IVR and VoIP Services
Proactive Network Monitoring
LAN/WAN, VoIP, HiPath, Wi-Fi,
routers and switches, 3rd party
servers
Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved
Building the Business Case
Managed Services can save 15% or more!
Areas of Impact
Reduce Costs
Lower MAC and subcontractor costs
User assistance
Incident and problem
management
Change management
Release / configuration
management
Vendor management
Convergence monitoring
Program management
Reduced support staff expenses
Contract management / consolidation
Reduce tools / infrastructure
investments
How Siemens Delivers
Defined methodology
Economies of scale
Tools
Multi-vendor skills
Siemens purchasing power
Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved
The Value – Customer Reference
“OpenScape Voice has enabled us to deliver advanced UC features to all users over
time, helping to increase efficiency and improve collaboration. With the improved
flexibility, scalability and integration with existing business processes, we can more
effectively serve the needs of our customers.”
Mark Sprock
Manager of Communications, Duquesne Light
Mission and Objectives:
Solution:
Providing electric energy and service to more than half
a million customers in southwestern Pennsylvania
Ensure business continuity for subscribers, maintain
constant contact with customers
OpenScape Unified Communications (UC) Server
and OpenScape Voice Application – the foundation
for a centralize, IP-based infrastructure
VoIP endpoints enabled via OpenSOA architecture
Streamline infrastructure and reduce costs
OpenPath transformation options for legacy systems
Deliver new UC and mobility features with a consistent
user experience
Centralized data center deployment model
Business Issues:
Value:
Future-proof complex multi-vendor environment for
next generation requirements
Transparent cost structure through unique financial
port/user model
Reduce high cost of on-going service and
maintenance
Highly resilient, scalable infrastructure with predictable
transition model
Support UC and IP strategies for the entire enterprise
with investment protection
Streamlined management of all platforms and solutions
Page 14
Significantly reduced on-going maintenance and TCO
Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved
Services Success in Every Sector
Industry / Retail
Services / Utilities
Finance Industry
Public / Healthcare
Page 15
Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved
Why choose Siemens for Service delivery?
Global Presence and Customer Base
Multi-Vendor Management
World-Class Service
Delivery Infrastructure
Global Service Skills & Accreditations
Complete, Flexible Service Portfolio
Page 16
Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved
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Copyright © Siemens Enterprise Communications, Inc.. 2009. All rights reserved.