Transcript HOOME Product Presentation

OpenScape Office MX
Expand your outlook
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Primed. Ready for Smart Growth
Back in Business!
 We are gradually
recovering from global
recession
 It is time to start
planning for smart
growth & investment
 Where can you save
money without cutting
corners?
Business
Growth
Reduce
Costs
 Can technology help
your business save?
Is the way your company communicates helping or hindering you?
 How can you keep your
customers happy?
 How to best utilize your
lean staff’s time?
 Can technology help
your employees get
more done?
February 2010
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OpenScape Office MX
Product Presentation
Improve
Productivity
Customer
Satisfaction
 Can technology keep
you in closer contact
with customers and
suppliers?
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Understand the Hidden Impact of Inefficient
Communications in Your Business
The top 5 communications issues according to 500+ SMEs around the world*
1
2
3
4
5
INEFFICIENT
COORDINATION
WAITING FOR
INFORMATION
UNWANTED
CALLS
CUSTOMER
COMPLAINTS
BARRIERS TO
COLLABORATION
Wrong number? Difficult to get all
the right people in the conversation
at once?
Can’t reach key people? Email takes
too long to get a reply? Can’t see faxes
or voicemails when they come in?
70% of surveyed SMEs
experienced these issues
Up to 40% of employee work
time was impacted!!!
Key clients can’t get through?
Low-priority calls interfering?
Taking too long to resolve calls? Can’t
connect customers with the experts?
Struggling to keep track of an issue?
Can’t access the right comms tool?
Taking longer to set up than to talk?
Can’t reach everyone?
Click here to see what these issues
may be costing you!!!
* Source: SIS International Research, SMB Communications Study, 2008
February 2010
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OpenScape Office MX
Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Unified Communications from OpenScape Office
The All-in-one Solution to Your Communications Issues!
1
2
Efficiently coordinate
communications!
4
5
Knock down
collaboration
barriers!
February 2010
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OpenScape Office MX
Product Presentation
Stop waiting around
for information!
Know your customers
& keep them happy!
3
Control how &
when you can
be reached!
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
Expand your outlook
OpenScape Office MX is the first all-in-one
Unified Communications solution built
specifically for small businesses
The most
complete
all-in-one UC
platform:
presence,
telephony,
conferencing,
IM, voicemail,
directory, fax,
contact center
February 2010
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Easy-toaccess UC
that works
seamlessly as
part of MS
Outlook with
features that
need just a few
clicks to use!
OpenScape Office MX
Product Presentation
Rock-solid
foundation of
security &
reliability due
to OpenSmart
architectural
design
Make the smart investment in
OpenScape Office MX and:
Reduce your
communications costs
Enable your staff to
get more done
Serve your
customers better
Lay the foundation to
start growing again!
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX
Solution Overview
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
What is OpenScape Office MX?
OpenScape Office
Unified Communications Application
OpenScape Office MX
Integrated, Easy-to-Use Clients
All-in-one HW/SW UC Platform
 Supports 10-150 users
 All-in-one functionality comes pre-installed:
 UC Application
 Multimedia Contact Center
 Voice, fax, conferencing, voicemail
 Mobility – WLAN and cellular
 Security – VPN and firewall
 Carrier connectivity via broadband, digital, and
analog lines
Click here for
more on platform
components
February 2010
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OpenScape Office MX
Product Presentation
 End-users access OpenScape Office MX via a
wide range of clients and devices
 OpenScape Office desktop clients:
 myPortal & myPortal for Outlook (users)
 myAgent (contact center staff)
 myAttendant (receptionist)
 UC-enabled OpenStage Phones
 SEN client & device family
 Mobility Clients
Click here for
more on SEN
clients & devices
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
myPortal for Outlook
Increase revenue opportunity, increase productivity
Install a
simple plug-in
to integrate
myPortal with
Outlook
Click to go back
Presence
status
automatically
changes based
on keywords in
your calendar
A familiar,
single view of
all emails,
faxes, etc. in
one portal
Lower chance for missed
opportunities because they
“slipped through the cracks”
Little training required
Improved staff satisfaction
February 2010
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OpenScape Office MX
Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Integrated Presence
Increase productivity and satisfaction
Set presence
status via your
Outlook calendar
Click to go back
Voicemail changes
automatically to
reflect presence
status, so external
and internal users
are presenceaware!
See who is already
on another call
Presence can be
set via GUI or TUI
Increase productivity
Decrease phone tag
February 2010
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OpenScape Office MX
Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Drag & Drop Conferencing
Decrease operational cost, increase productivity
Instantly start a
conference call
directly from MS
Outlook!
Click to go back
Visually
manage call
setup and save
frequently used
conferences
Drag & Drop
internal and
external
contacts via the
Favorites List
Eliminate 3rd party
conferencing service
Reduce unnecessary travel
expenses
February 2010
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OpenScape Office MX
Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
One Number Service
Increase productivity, decrease training costs
Control how
calls are
routed
depending on
your presence
status
Click to go back
Set up specific
rules for VIPs
that override
standard policy
Never miss
a key call
again!
Give out one
number, not 3,
4 or more
Increase
availability
on your
terms
Keep your
customers
happy
February 2010
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OpenScape Office MX
Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Directory Access
Increase productivity and employee satisfaction
Find contacts
quickly and
easily with
combined
directory
searching
Click to go back
Imports:
Personal Directory:
Outlook contacts
Company Directory:
Corporate contacts via
LDAP connect or import
Internal Directory:
All OpenScape Office
users that are directly
entered into the
OpenScape Office
system are
automatically available
No more fumbling between
multiple directories to
collaborate
Save time and frustration
February 2010
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OpenScape Office MX
Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Personal Notifications
Increase productivity, decrease training costs
Always know
when
you have
received an
incoming voice
or fax
message
Click to go back
Be informed
and act
accordingly
Choose how
and when to
be notified
Improve your customer
responsiveness
Critical for sales reps,
managers, and other key staff
February 2010
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OpenScape Office MX
Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Visible Voicemail
Increase productivity, improve workflow
Prioritize voice
messages.
Know which
message to
respond to first
before even
listening to
them.
Click to go back
Click and play
to retrieve voice
messages via
phone or
computer
speakers
Send an email
with a
voicemail
attached as a
.WAV file
February 2010
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OpenScape Office MX
Product Presentation
Current and manageable
information
Never miss an important call
ONE system to log into
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Fax Box
Increase productivity, improve workflow
Receive, view,
and manage
fax messages
as they come
in
Click to go back
Forward, save,
and file fax
messages as
needed
Use a simple
print driver for
outgoing fax
messages
Never miss a fax message
(order, instruction, contract)
Secure, current and
manageable information
One screen, one system
February 2010
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OpenScape Office MX
Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Instant Messaging
Increase productivity and employee satisfaction
Quickly
communicate
with contacts
from your
Favorites list
Click to go back
Communicate
in real time
instead of
waiting for
emails
React and make decisions
faster
Collaborate better
February 2010
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OpenScape Office MX
Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Call Pop-ups and Live Call Recording
Increase response time and satisfaction
Click to go back
Be immediately
informed when
important calls
come through
Record
important live
phone calls
when you are
already in a call
Faster response
time
Keep track of
customer issues
February 2010
Page 17
OpenScape Office MX
Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Personal AutoAttendant
Increase productivity, decrease training costs
When you are
unavailable,
allow your
customers to
talk to a
colleague or
assistant
instead of
going to
voicemail
Simply click a
button to
record your
personal menu
February 2010
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OpenScape Office MX
Product Presentation
Click to go back
Professional,
automated
customer care
Intuitive
interface
requires little
training
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Call Journal
Increase productivity, improve workflow
Your call
journal
displays your
call history.
Don’t go crazy
trying to
remember who
you have
called and who
you haven’t.
Easily track
which
customers,
vendors, and
other contacts
with whom you
need to get in
touch
February 2010
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OpenScape Office MX
Product Presentation
Click to go back
Eliminate need
to log into
multiple
voicemail
systems
Improved
customer care
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Contact Center
Improve First Call Resolution and Customer Service
Inbound Multimedia Contact Center for
distribution of voice, fax and e-mail for
even the smallest contact center
Agents and
Supervisors covered
by a single license!
Skill-based routing and
VIP support
February 2010
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OpenScape Office MX
Product Presentation
Click to go back
Presence integration
with OpenScape
Office UC
Individual recording of
contact Center Calls
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
myAgent (Contact Center Client)
Increase productivity, decrease training costs
Click to go back
Agent functions
Team
information
Contact
center calls
Arrange agent
desktop
controls
Queue
information
Hands-free
controls
February 2010
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Feature-rich contact center
with built-in OpenScape
Office presence
***For more detail on myAgent, refer to the
OpenScape Office Contact Center presentation***
OpenScape Office MX
Product Presentation
Improve customer service
and first contact resolution
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
myAttendant
Increase productivity, decrease training costs
See the entire
presence status
of everyone in
the company;
manage and
control calls
Click to go back
Transfer calls
to staff who
are available
and can talk
to customers
immediately
View / change
presence and
manage
voicemail for
teams /
workgroups. *
February 2010
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Powerful management tool
for the receptionist, office
administrator, or team leader
*Dependant on user granted permissions.
OpenScape Office MX
Product Presentation
Very little training required;
intuitive interface
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Favorites List
Increase productivity and employee satisfaction
See all your
Favorites in
one view; IM or
call them with
just a click
Dial a favorite
via any number
(office, mobile,
etc.) directly
with one click
Drag and drop
your favorite
people from
any one of the
combined
directories
February 2010
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OpenScape Office MX
Product Presentation
Click to go back
Increase
productivity
by grouping
contacts
into teams
or projects
See who is
available to
collaborate
in one look
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Click to Dial from any Application*
Increase productivity and improve response time
Call a contact
directly from a
number that is
displayed in any
application
For example, dial a
number from a
customer mailing
list in Word, a
vendor number in
your Internet
browser, or
customer in your
CRM package (i.e.
SalesForce.com)
*Must have myPortal for
Outlook for this option to
work
February 2010
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OpenScape Office MX
Product Presentation
Click to go back
Save time. Just
click and dial!
Convenient for
customer follow-up
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Call Me!
Increase Reachability and Responsiveness
Forward all
incoming calls
to your mobile
or home
number in 10
seconds
Never miss a
call, and don’t
worry about
customers
having to try
reaching you at
multiple
numbers
Click to go back
Better customer
service
Improved team
collaboration
February 2010
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OpenScape Office MX
Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Built-in Mobility for Every Type of Working
Decrease phone bills, office space, and energy use
2
1
 Cell phone integration
 One mailbox
Road
Warriors  Remote presence status control
 Personal notification
 Personal auto attendant
Office
Roamers
3
Remote
Working
 WLAN: Voice & data
 Desksharing
 Dual-mode GSM
phone support
 One Number Service
 Secure VPN
 CallMe! Service
Lower mobile and
land line phone bills
Less office space
Less energy; greener
company
February 2010
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OpenScape Office MX
Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2 – OpenSmart
Comprehensive OpenSmart capabilities and reliability testing
OpenSmart is SEN’s design philosophy to build leading-edge UC capabilities on
top of a foundation that is reliable, secure, serviceable, and manageable
OpenSmart
Reliability
Security
Serviceability
Manageability
Enterprise-grade
Voice reliability
extended to all UC
applications
Security extended
beyond data networks
to voice and UC
Exceptionally easy to
install, integrate,
and service
Fully integrated,
intuitive web-based
management
 50 new feature
improvements
 3500 QA test cases
 900 days field trials
 600 days beta testing
 1500 hours lab tests
 Hardened platform
 Built-in VPN and firewall
 Established security
process including security
assessments, security
checklist and vulnerability
management tools for
partners
February 2010
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OpenScape Office MX
Product Presentation
 Intuitive configuration
wizards
 Automatic back-up and
debugging
 Seamless integration
with MS Outlook,
Exchange, LDAP, etc.
 SSDP plug-in for techs
 Office Management
Portal (OMP)
 Intuitive web
interface for
configuration,
changes and
reporting
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
Expand your outlook
Reduce Communications Costs
 Unified voicemail system for mobile & landline
 Bring voice conferencing services in-house
 Leverage lowest-cost communications with SIP Trunking
(up to 30% savings)
 Reduce office space via mobility options
And get
ready to
grow!
Get More Done
 Collaborate better with automatic integration between presence,
voicemail, Outlook calendar, and contacts
 Reach out faster via drag & drop conferencing, IM,
and “click to dial” from any application
 Utilize mobility for a more flexibile & agile workforce
Serve Customers Better
 Integrated contact center with unique presence and
UC integration for superior first contact resolution
 Control and prioritize calls to resolve key issues first
 Connect to experts faster via presence and mobility
February 2010
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OpenScape Office MX
Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Thank you!
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Features at your Fingertips
Added OpenScape Office Capabilities Since Market Introduction
Top 10 New Features
More Features
 Professional Announcements and
Greetings for Callers
 myPortal and Outlook Calendar Synch
 Microsoft Exchange Calendar Integration
 Optimized Handling of Group Voicemail
 Support of Dual Mode GSM Phones
 Deactivation of Voicemail Recording
 Personal myPortal Login for Desk-sharers
 Permanent Dial-in Conference Bridge
 Conferencing Capacity of up to 16 seats
 < 20 User Activation Package
 Call Back List
 Programmable Speed Dial Keys for
Desktop Phones
 Caller Names Displayed
 Dial by Name or Extension for
AutoAttendant
 Voicemail Callback
 Urgent Message Tag
 Fax Message Confirmation
 Group Voicemail Support
 Additional myPortal GUI Languages
 Public Contact Folder
 LDAP-based Corporate Directory Search
 CallMe! Service Displays Office Phone
Extension for Incoming Calls
 Journal Shows “Open” Calls of the Day
Partner Specific Features
 Windows Terminal Server / Citrix Support
 WBM Improvements
 HiPath Cordless IP Support
February 2010
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OpenScape Office MX
Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
What Can YOU Gain by Addressing these Costs?
NOTE: The calculator results are an estimation of potential productivity savings and is not a guarantee of savings.
Click here
to go back
INSTRUCTIONS
1. Select your country and
vertical from the menu.
You must be in
Presentation Mode to
view the calculator.
Please make sure you
have a current Flash
player installed.
2. Enter the number of
employees in your
company.
3. Move the square orange
sliders to enter the amount
of time you spend each
week on each hidden cost.
THE RESULTS
The number in the grey box
shows how much of your
hidden cost can be avoided
with Siemens UC solutions.
The numbers in the yellow
fields show how much is
wasted on communications
barriers and latency per year.
February 2010
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OpenScape Office MX
Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Platform Components Overview
Click to go back
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2 Features
What do we mean by all-in-one UC?
 Presence-integrated Telephony
 Mobility (Office Roamer, Road Warrior, Remote Worker, CallMe!)
 myPortal UC client and myPortal for Outlook
 myAttendant
 myAgent (Contact Center client)
OpenScape Office
UC SUITE
 Drag & Drop Conferencing
 Personal AutoAttendant
 Outlook Calendar integration
 Click to Dial from any application
 Directories
 Favorites List / Internal IM
 Visible Voicemail
 Fax Box
 Call Journal
 One Number Service
 Screen Pops
 Live Call Recording
 Analog phone support
 AND MORE…
February 2010
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OpenScape Office MX
Product Presentation
Click to go back
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Platform Overview
OpenScape Office MX
 Modular and Scalable System Unit
Rack mounted housing supporting the new µTCA industrial standard, powerful AMD
Sempron CPU, 1GB memory, 80 GB hard disk
 Pure IP System
Native IP internal board-to-board via powerful Gigabit data bus backplane
 Gateway Modules for All TDM Configurations
 Individual Scalability
3 deployable slots for gateway modules per system box
 Gigabit LAN
Powerful Internet access and uplink to customers’ IP infrastructure
Click to go back
February 2010
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OpenScape Office MX
Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Interfaces, Devices, and Functions
OpenScape Office MX
4 BRI –
Interfaces
1 PRI Interface
Optional
4 analog
Interfaces
4-Gigabit
LAN - Ports
Gigabit
DMZ - Port
Gigabit
WAN - Port
USB
Master/Slave
Optional
Optional
Optional
Analog
Fax
Alternative
OpenStage
LAN Switch
Web Mgmt.
Handset
WLAN AP
AP Client
Analog
ISDN;
external
S0 ;internal
Door unit
Secure
LAN /
Intranet
Firewall /
IPSec VPN
Hard disk
as back-up
option
ITSP / SIP
Trunking
Click to go back
February 2010
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OpenScape Office MX
Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Hardware Architecture: Gateway Modules
OpenScape Office MX
1
2
3
GME
GMS
GMT
1 primary rate ISDN trunk
port (E1) providing up to
30 voice connections to
public networks
(Not for USA)
4 basic rate ISDN ports
for connecting
to public network or to
ISDN subscribers
(e.g. ISDN modem
or G4 fax)
1 primary rate trunk port
(T1) providing up
to 24 voice connections to
public networks
(USA only)
Click to go back
February 2010
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OpenScape Office MX
Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Hardware Architecture: Gateway Modules
OpenScape Office MX
4
5
6
GMAL
GMSA
GMAA
8 analog subscriber ports for
connecting analog devices
(e.g. fax, door phone entry,
phones, etc.)
4 basic rate ISDN ports
for connecting to
public network or to ISDN
subscribers
(e.g. ISDN modem or
G4 fax)
4 analog trunk ports for
connecting to public
network. 2 analog
subscriber ports for
connecting analog
devices (e.g. fax, door
phone entry, phones, etc.)
4 analog subscriber ports
for connecting
analog devices (e.g. fax,
door phone entry,
phones, etc.)
February 2010
Page 37
OpenScape Office MX
Product Presentation
Click to go back
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Scale Up To 150 Users
Voice network up to 4 sites
1 unit system =
50 users
2 unit system =
100 users
3 unit system =
150 users
 Each 19” unit contains a main board that can support up to 50 Users
 6 hot pluggable peripheral boards options
 Single system image managed by ONE web-based Interface
 Connect multiple boxes with a patch cable (Max. 100m)
 Voice network up to 4 sites. Separate management AND application of each system only.
Click to go back
February 2010
Page 38
OpenScape Office MX
Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Devices and Clients
OpenStage Desktop Phones
Gigaset DECT and optiPoint WLAN Phones
 Award-winning design featuring lush
LCD displays, ergonomic controls,
and high definition voice
 UC-enabled IP voice featuring an
open XML interface and SDK for
easy solution and app integration
 Bluetooth, WLAN, Gigabit Ethernet,
and USB for maximum connectivity
options and personal mobility
Mobile Clients
OpenScape Office MX
Product Presentation
 Gigaset professional DECT phones
are a reliable, cost-effective means to
extend SEN’s best-in-class voice
features anywhere on site
 Leverage your network infrastructure:
secure, standards-based optiPoint
WL2 phones deliver high-quality voice
across converged WLANs
Soft Clients
 The industry’s most complete mobile
UC suite enables communications
anywhere from any device
 HiPath MobileConnect and Mobility
clients provide a seamless & consistent
user experience across the corporate
WLAN and public mobile networks
 Platform-integrated SMB mobility
solutions
February 2010
Page 39
 On-site mobile voice communications
 Experience unified communications
from the PC with OpenScape UC
Application
 OpenScape UC Application Personal
Edition provides crystal-clear voice
communications
Click to go back
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Onsite Mobility for Voice and Data
An integrated wireless LAN (WLAN) solution
 Supports WLAN standards (802.11 b/g up to 54 MBit)
 Fast and secure roaming and handover for voice
connections
 Up to 10 access points (AP) can be clustered
 Robust quality of service (QoS)
AP 2640
 Fast and easy deployment
 Fast and easy configuration
 Integrates with OpenScape Office MX Web-based
Management (WBM)
AP 2630
February 2010
Page 40
OpenScape Office MX
Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath Cordless IP for HiPath OpenOffice ME
The new DECT based voice solution
Supported Features
 Multiple base stations provide seamless
roaming/ handover
 Support of Gigaset professional handset family
 One HiPath Cordless IP base station controls
the others
 Administration of the base stations via the web
 Feature range per seamless handover cluster:
IP Network
 Up to 10 base stations
 Up to 10 simultaneous calls per cluster
PSTN
OpenScape Office
* If mobile users require myPortal support, WLAN infrastructure and WL2 phones must be sold
February 2010
Page 41
OpenScape Office MX
Product Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Your Unified Communications Package
Options for your business
1
Integrated Software
2
Hardware / Infrastructure
3
Phones
What do I want to do?
What hardware do I need?
What phones can I use?
OpenScape Office Options
 myPortal
 Outlook Plug-in
 myAttendant
 Contact Center*
 myAgent
Platform Options
 OpenScape Office MX
 HiPath 3000 V8
Phone Options
 OpenStage 10,15,20,40,60,80
 optiPoint WL2 Professional
 optiClient and OpenScape PE
 optiPoint 410 and 420
 optiPoint 500
 Gigaset Professional
 Analog
* Available on OpenScape Office MX
February 2010
Page 42
OpenScape Office MX
Product Presentation
Mobility Infrastructure Options
 HiPath Wireless Access Points
 HiPath Wireless Controller
 HiPath Cordless (DECT)
 HiPath Cordless IP (IP DECT)
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Which Features Work with Which Platform?
Siemens SME Feature Comparison Chart
MOBILITY &
FLEXIBILITY
COST & CARBON
CONTROL
PRESENCE &
AVAILABILITY
OpenScape
Office MX
One Number Service (ONS)
Favorites List
Personal Call Routing
Screen Pop
Visible Voicemail
myAttendant Client
myPortal for Outlook Plug-in
Instant Messaging
Call Recording
Fax Box
Voice Conferencing
Drag & Drop Conferencing
Dial from any Application
Call Journal
Video (Switch related not OSO)
myAgent Client (Contact Center)
Call Me!
Personal Notifications
Personal AutoAttendant
Unplanned Remote Mobility
Remote Working Mobility
Road Warrior Mobility
Office Roamer Mobility
February 2010
Page 43
OpenScape Office MX
Product Presentation
HiPath 3000
Unified Communications
IP
TDM
XPR C
IP
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
OCA
x
OS60/80
x
x
x
x
x
x
x
x
-
x
OCA
x
OS60/80
x
x
x
x
x
x
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
What Devices Work with What?
Siemens SME Device Chart
OpenScape
Office MX
DEVICES
OpenStage 10
OpenStage 15
OpenStage 20
OpenStage 40
OpenStage 60
OpenStage 80
optiPoint WL2 Professional
OpenScape Personal Edition
optiPoint 410
optiPoint 420
optiPoint 500
Analog
INFRASTRUCTURE
HiPath Wireless Access Points
HiPath Wireless Controller
HiPath Cordless (DECT)
HiPath Cordless IP (IP DECT)
February 2010
Page 44
OpenScape Office MX
Product Presentation
HiPath 3000
IP
x
x
x
x
x
x
x
x
x
x
TDM
x
x
x
x
x
x
x
x
XPR C
-
IP
x
x
x
x
x
x
x
x
x
-
x
x
x
x
-
-
x
x
-
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG