OpenScape Office MX Channel Presentation

Transcript OpenScape Office MX Channel Presentation

OpenScape Office MX V2

Channel Partner Presentation

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

 SEN’s award-winning all-in-one SME Unified Communications platform  Runs OpenScape Office – the first UC application designed

specifically for SMEs

 Channel-friendly solution that is easy to install, configure, and service  SME Customers can:  Enable employees to get more done  Serve customers better  Save on hidden communications costs

Welcome to the new world of OpenScape Office MX!

New Name!

New Features!

New Opportunities!

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

OpenScape Office MX

The Evolution of a Brand Name

January 2010 Page 3

With the introduction of V2, HiPath OpenOffice ME is being renamed to OpenScape Office MX

 Emphasizes the

OpenScape Office UC application

running on

all

of our SME platforms 

Single cross-portfolio brand

marketing and brand visibility enables broader  OpenScape Office MX V2 is simply the next version of HiPath OpenOffice ME V1, so

upgrading is easy!

 Simple

software-only upgrade

from V1 to V2  The hardware platform stays the same –

no hardware changes

are necessary!

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

OpenScape Office MX V2

The Best-in-Class SMB UC Solution Just Got Better

OpenScape Office MX Ongoing collaboration with our channel partners is why OpenScape Office MX V2 remains the best SME

UC solution on the market

 Expanded all-in-one UC with

new integrated Contact Center

 Numerous usability enhancements & tighter Microsoft integration make UC

even easier to use!

 Over 50 new features and enhancements make

installation & service even easier

for partners  Smart Services Delivery Platform (SSDP) provides

improved remote technical support from SEN

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

OpenScape Office MX V2

Finding and Closing Opportunities Just Got Easier

OpenScape Office MX SEN has put everything in place to ensure that we can succeed together!

 Even

easier to order



Attractively priced promotions



New marketing tools

help generate leads & make selling OpenScape Office MX easier than ever!

 A broad portfolio of

sales and service training

 Comprehensive

Go Forward! partner program

 Exceptional vendor

pre-sales and service support

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

OpenScape Office MX V2 – OpenSmart

Comprehensive Product Foundation for Unified Communications

OpenSmart

OpenSmart is SEN’s design philosophy to build leading-edge UC capabilities on top of a foundation that is reliable, secure, serviceable, and manageable

Reliability

Enterprise-grade Voice

reliability

extended to all UC applications

Security Serviceability

Security

extended beyond data networks to voice and UC Exceptionally

easy to install

, integrate, and service

Manageability

Fully integrated, intuitive web based

management

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

Product Details

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

What is OpenScape Office MX?

OpenScape Office Unified Communications Application OpenScape Office MX All-in-one HW/SW UC Platform

 Supports 10-150 users  All-in-one functionality comes pre-installed:  UC Application  Multimedia Contact Center  Voice, fax, conferencing, voicemail  Mobility – WLAN and cellular  Security – VPN and firewall  Carrier connectivity via broadband, digital, and analog lines

Click here for more on platform components

Integrated, Easy-to-Use Clients

 End-users access OpenScape Office MX via a wide range of clients and devices  OpenScape Office desktop clients:  myPortal & myPortal for Outlook (users)  myAgent (contact center staff)  myAttendant (receptionist)  UC-enabled OpenStage Phones  SEN client & device family  Mobility Clients

Click here for more on SEN clients & devices

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

OpenScape Office MX V2

What Customers Can DO with OpenScape Office MX

Unified Communications at your fingertips!

UC-enable MS Outlook:

Use Outlook to call, conference, or find your contacts in just a few clicks!

Communicate just as easily from your PC, desk phone, or mobile phone

Mobility:

Stay in touch from wherever you are!

Easy-to-use UC:

Control how you can be contacted whenever and wherever you want!

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

OpenScape Office MX V2 Features

What do we mean by all-in-one UC?

OpenScape Office UC SUITE

And we’ve continued to make it even

January 2010 Page 10

better!

                   Presence-integrated Telephony Mobility (Office Roamer, Road Warrior, Remote Worker, CallMe!) myPortal UC client

… newly designed easy-to-use pop-ups

myPortal for Outlook

… enhanced Quick Search functionality

myAttendant myAgent (Contact Center client) Drag & Drop Conferencing Personal AutoAttendant Click to Dial from any application Directories Favorites List / Internal IM Visible Voicemail Fax Box

… group fax boxes

Call Journal

… with scheduled call-backs

One Number Service Screen Pop Live Call Recording

Analog phone support AND MORE… … automatic Outlook Calendar entries Plus more than 50 new features and enhancements, the majority coming from YOU!

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

OpenScape Office MX V2

What’s New – Key Highlights

OpenScape Office User Interface Enhancements

 New user friendly client screen pop ups with more functionality  Scheduled callback for unsuccessful calls  Individual Hotkeys for easy access to often used functions  Conference invitation generates Outlook Calendar entry  Quick search with Directory access via myPortal for Outlook  ... even more improvements for myPortal, myAttendant and myPortal for Outlook

Completion of System Phone Family

 OpenStage 15 now supported  OpenScape Personal Edition

Serviceability Improvements

 SSDP-ready (Smart Services Delivery Platform) for improved remote vendor support  Consolidated IP configuration for rapid deployment  Decoupled UC application reset

Integrated Mutlimedia Contact Center

 SME Contact Center solution for distribution of voice, fax and e-mail with seamless integration in OpenScape Office  Max. 64 agents, 50 groups/queues, 64 supervisors  Skill-based routing and VIP support

Integration Capabilities

 Support of Windows 7, IE 8, MS Exchange 2007  Seamless myPortal-MS Outlook integration  Exchange calendar synchronization  Citrix & Windows Terminal Server environment support  Customizable LDAP field mapping January 2010 Page 11 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

OpenScape Office Contact Center

Improve First Call Resolution and Customer Service

Inbound Multimedia Contact Center for distribution of voice, fax and e-mail for even the smallest contact center 4-64 concurrent agents 50 groups/queues 64 supervisors Presence integration with OpenScape Office UC

January 2010 Page 12

Skill-based routing and VIP support Individual recording of contact Center Calls

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

OpenScape Office MX V2

Smooth Integration with Customer IT Environments

OpenScape Office MX Integration Clients

myPortal, myAttendant, myAgent

Outlook

Integration myPortal for Outlook

M S Office

Dial from any application

Exchange

Connectivity

Ser ver

& CITRIX support

I nter faces

LDAP, TAPI, CSTA  Supporting MS operating systems  Windows XP, Vista, 2003 Server  Supporting MS Outlook clients  MS Outlook 2003 and 2007 

… Windows 7 (32 & 64 Bit)

Integration in MS Exchange Server environments  Release with MS Exchange 2003

… MS Exchange 2007

   Access to local and server based Outlook contacts Access to public Folders Automatic presence updates based on Exchange calendar  Terminal Server and Citrix Support  Windows 2003 and 2008 Terminal Server  Citrix Presentation Server 4.5

 Open Interface integration capabilities  CSTA, TAPI   Access to databases via LDAP; e.g. Windows Active Directory Import user data via CSV import

… (incl. Field Mapping)

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

OpenScape Office MX V2

The Industry’s Most Tightly Microsoft-Integrated UC Solution

Clients

myPortal, myAttendant, myAgent

Outlook

Integration myPortal for Outlook

MS Office

Dial from any application

OpenScape Office Exchange

Connectivity January 2010 Page 14

Terminal Server

& CITRIX support

Open Interfaces

LDAP, TAPI, CSTA

Continuous support of the latest releases & versions

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

OpenScape Office MX V2

OpenSmart Serviceability and Manageability Enhancements

OpenScape Office MX Serviceability Manageability

 Fully integrated software components and client applications  Easy operate and maintain  Web Based Management  Intuitive wizards simplify the setup and configuration  One-step configuration  Integrated phone deployment software 

Always-on Telephony: decoupled UC App – minimize downtime Consolidated IP addresses for rapid deployment

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

OpenScape Office MX V2 – OpenSmart

Comprehensive OpenSmart capabilities and reliability testing

OpenSmart is SEN’s design philosophy to build leading-edge UC capabilities on top of a foundation that is reliable, secure, serviceable, and manageable

Reliability

Enterprise-grade Voice

reliability

extended to all UC applications  50 new feature improvements  3500 QA test cases  900 days field trials  600 days beta testing  1500 hours lab tests

Security

Security

extended beyond data networks to voice and UC

Serviceability

Exceptionally

easy to install

, integrate, and service

Manageability

Fully integrated, intuitive web-based

management

 Hardened platform  Built-in VPN and firewall  Established security process including security assessments, security checklist and vulnerability management tools for partners  Automatic back-up and debugging  Seamless integration with MS Outlook, Exchange, LDAP  SSDP plug-in for techs  Secure remote web based management  Easy-to-use configuration wizards  Intuitive interface for configuration, changes, reporting January 2010 Page 16 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

Ordering and Promotions

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

OpenScape Office MX V2 Ordering Structure

Building OpenScape Office MX V2 solutions has never been easier!

January 2010 Page 18

U S E R L I C E N S I N G myPortal for Outlook Comfort User / Comfort Plus User Base License Package 10 plus CSTA Application Interface Base License Package 20 / 20 Plus Media Stream Channel License B A S E L I C E N S I N G GMAL GMSA myAttendant GMAA C O N T A C T C E N T E R myReports Contact Center Email Contact Center Fax myAgent Base License Package Contact Center (includes 1 free CSTA license) GME OpenScape Office MX Base Box P L A T F O R M H A R D W A R E GMS GMT

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

OpenScape Office MX V2 Ordering Structure

Building OpenScape Office MX V2 solutions has never been easier!

January 2010 Page 19

U S E R L I C E N S I N G C O N T A C T C E N T E R myReports

1 base CC package

Contact Center Email Outlook

2 add-ons

myAttendant Comfort User / Comfort Plus User Base License Package Contact Center

easily ordered online

CSTA Application Interface Base License Package 20 / 20 Plus

2 add-ons

Media Stream Channel License B A S E L I C E N S I N G GMAL GMAA GME OpenScape Office MX Base Box

5 option cards

P L A T F O R M H A R D W A R E GMS GMT

Only 6 hardware positions need to be stocked

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

Try and Buy!

30 Day Grace Period and Free 6-Month V2 Upgrade

January 2010 Page 20

day

Grace Period

Let customers fall in love with features they missed the first time!

After upgrading to V2, the 30-day grace period on

all

OpenOffice features is also renewed!

For 30 days, you have unlimited use of all OpenScape Office MX features!

Before the end of 30 days, you must activate the software for continued use or the software will not work.

month

V2 Upgrade

HiPath OpenOffice V1 customers can upgrade to V2 at no charge for up to 6 months!*

Take advantage of these upsell opportunities!

* or until September 2010, whichever comes first

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

OpenScape Office Promotions: CashBack 2010

Even more reasons to buy a great product

CASHBACK 2010 PROMOTION

 For sales of OpenScape Office MX platforms or OpenScape Office on HiPath 3000  Customers are also eligible for cash back on new OpenStage phones purchased with OpenScape Office  Rebates are on a per user basis:  OpenScape Office*: €10  OpenStage (20/40/60/80)**: €20  Valid Oct. 1, 2009 to Sept. 30, 2010  Available in EU, Switzerland, and USA * Includes users from base license packages ** Number of phone rebates can not exceed number of OpenScape Office rebates January 2010 Page 21

NOTE: CashBack is handled in local currency

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

OpenScape Office Promotions: 100-User Package

Even more reasons to buy a great product

100-USER LICENSE PACKAGES

 100-user packages are available to our partners and sellers:  Comfort User  Comfort User Plus  myPortal for Outlook  The 100 licenses can be divided as the purchaser sees fit  VARs purchasing a portion of the bundle can also subdivide and resell

Practical Example of License Allocation

Customer A 15 licenses

Reseller

100 licenses to distribute Customer B 45 licenses Small VAR 40 licenses Customer C 20 licenses Customer D 20 licenses January 2010 Page 22 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

Selling OpenScape Office

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

OpenScape Office

A Common UC Domain Across Platforms and Technologies

OpenScape Office UC SUITE HiPath 3000 V8 PLATFORM OpenScape Office MX PLATFORM

January 2010 Page 24

OpenPath Optimize Enhance Transform

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

The OpenScape Office UC Selling Approach

Put it all together & earn more by leading with Unified Communications!

Lead with UC and OpenScape Office

Improve productivity, customer satisfaction, and save on communications costs

Pick the Right Platform

Suited to any customer size and technology (TDM, Analog, IP)

and ready to scale

Add Devices and Clients

Empower users with award-winning UC from the desktop or on the move

Add great SEN promotions to reinforce these complete UC solutions!

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

When to Sell OpenScape Office MX and when to Sell HiPath 3000 with OpenScape Office

HiPath 3000 V8 with OpenScape Office

 Unified Communication for the hybrid world – TDM, analog, or IP  Easily integrate UC into HiPath 3000 voice environments  Up to 384 users  Ideal value-add option for HiPath 3000 installed base  OpenScape Office Multimedia Contact Center for HiPath 3800

OpenScape Office MX

 IP-based Unified Communication and voice in a single box  UC and voice communications are pre integrated and ready out of the box!  10-150 users  Future-oriented IP solution that provides UC and voice at an exceptional value  OpenScape Office Multimedia Contact Center starting with as few as 4 agents January 2010 Page 26 A common UC domain across platforms ensures that the right option is always there for your customers!

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

Partner Resources

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

Go Forward! Partner Program

Partner Communication

News and Newsletters

SEBA - Partner Portal

Access to all tools you need

Marketing Campaigns

Get access to dedicated partner campaigns

Leads/Promotions

Promotions and leads to drive your business

Incentives

Show the best growth rate January 2010 Page 28 Great benefit packages Business focused Low cost of association

Advertising / awareness

Brochures, Collateral and Competitive Info Simple for customers

Partner Fund*

Funding for certain activities

Training and Certification

Become an expert Partner focused

* applies only to dedicated partner levels

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

Go Forward! Benefits

Information Portal

Low cost of association Access to Siemens Enterprise Communications portal Access to online customer reference (success) database Partner email newsletter & updates Access to template-based marketing tools

Marketing Support

Siemens Enterprise Communications end user marketing Presence on Partner Locator Enrolment in partner incentive program Use of SEN Brand including specializations Partner Fund Campaigns Global Marketing Programs and Promotions Premier YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES Plus YES YES YES YES YES Select YES YES YES YES YES YES YES YES YES YES YES

Service Support

Access to technical support & escalation routes Direct access to Expert support Online access to knowledge base & software downloads Escalation Management support Online access to ICTS

Pre Sales Support

Access to Siemens Pre Sales Support

Channel Management

Access to account management resources Access to named Partner Manager Regular SEN partner manager reviews SEN support for qualified opportunities Quarterly business plan review Strategic meetings with SEN executives Access to executive briefing center Access to PLM support Premier YES YES YES YES YES YES YES YES YES YES YES YES YES Plus Select YES YES YES YES YES YES YES YES YES YES YES

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

Training

 Free online CBT is available from the Training section of the SEBA Portal  Siemens APT can provide partners with a broad range of training options  Training curriculum paths are available through the APT for Service Technicians, Consultants, and Sales click here  To view training offerings at APT and Siemens Certified Training Partners:  To view OpenScape Office MX training courses on offer, click here  To find an approved training location near you, click here January 2010 Page 30 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

OpenScape Office MX Demo & Training Set V2

See it for yourself!

OpenScape Office MX Demo & Training Set V2

   New demo set available from February 2010 until end of product rollout Orderable by all SEN resellers Each reseller can order 1 set using the ordering number L30250-U600-G345  1x OpenScape Office MX system unit*       1x OpenScape Office MX V2 software DVD 1x OpenScape Office MX V2 basic license package 10 1x OpenScape Office MX V2 attendant console license 1x OpenScape Office MX V2 myPortal Outlook Integration license 1x OpenStage 15 ice-blue 1x OpenStage 60 lava

* Includes EU power cable

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

OpenScape Office MX V2

SSDP – Smart Service delivery platform

OpenScape Office MX V2 is SSDP ready !

 Smart Service delivery platform (SSDP) provides a secure remote link between SEN Service personnel, channel partners, and customers  Working with SEN Global Service & Support has never been easier!

 Just activate “access” from customer and/or “polling” method from the OpenScape Office MX admin console  SEN can help save you time and resolve your customer’s technical issues faster January 2010 Page 32 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

Partner Resources

Key SEN Websites

Siemens Enterprise Business Area

 SEN

partner-only

extranet – your first source for:  The latest SEN news  Portfolio details and documentation  Sales and Marketing tools  Ordering status, price lists and promotion details  Support, training, and certification 

Click screen capture below to visit

SEN Internet Homepage

 Global

public

homepage containing key product and solution information  Customer news, product info & collateral, and white papers are also available here 

Click screen capture below to visit

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

Partner Resources

Key Collateral Available on SEBA

Digital Channel

 Suite of easy-to-use tools that SEN partners can use to produce simple, customized and cost-effective e marketing programs  Make it easier to market and sell SEN products than ever before!

Customer Presentation

 Primary tool for use at initial customer sales meetings  Contains compelling UC value proposition, as well as SEN product and solution differentiation

UC Hidden Costs Calculator

 Innovative tool based on SEN commissioned study of 500+ SMEs  Identifies and quantifies time & financial costs of inefficient comms  Calculator enables interactive real time “Hidden Cost” quantification by the customer!

 Accompanied by a detailed white paper

Competitive QRG & Battlecards

 QRG contains feature comparisons of OpenScape Office MX vs. key competitive products  Battlecards offer strategic SWOT analysis and attack plans for:  Avaya / Nortel  Alcatel  Cisco  Mitel

Flash Demo

 Multimedia tool used during sales engagement to offer a closer look at OpenScape Office MX  Interactive Flash demonstration of key OpenScape Office UC features  Effective “leave-behind” for customer to learn more

Brochure & Data Sheet

 Traditional “leave-behind” collateral  Brochure summarizes key value offered by OpenScape Office and Unified Communications  Data Sheet provides key technical details and feature summaries needed by technical decision makers January 2010 Page 34 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

Roadmap for H3K OSO und OSO MX/LX

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

Conclusion

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

OpenScape Office MX

Primed, Ready for Smart Growth

 Together, we are ready to help your customers enter the UC era  Get more done with advanced UC productivity  Serve customers better via presence, improved reachability  Save on communications costs with a fully integrated communications solution

SEN – experienced global leader providing great partner benefits, support, and sales tools OpenSmart approach to easy serviceability, reliability, manageability and security

January 2010 Page 37

The industry’s first all-in-one UC platform for SMEs Easy to order with fantastic UC solution promotions

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

Let’s Go!

Here’s All You Need To Do To Get Started…

1

Say Yes!

 Speak to your Siemens Channel Manager or your distributor  Sign up directly or through one of our approved distributors

2 3

Start Upgrading Customers

4

Get Trained Make Money

 We will arrange for your sales and technical staff to be trained  Demonstration systems are available at special rates  Be part of a 3 star partner program  High customer value  Simple to understand ROI  Creates a positive customer response every time  Good margins available: CashBack Promotion offers you the air to breathe  High opportunity for wider project scope  Increase professional service opportunity; low service costs January 2010 Page 38 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.

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Questions & Answers

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Features at your Fingertips

OpenScape Office Contact Center Functionality

Supported Inbound contact types

 Voice Calls  Call Back  Fax  E-Mail

Routing Options

 Skill based  VIP call support selected by CLIP information  Prefered Agent selected by CLIP information

Supported Contact Center Users

 Contact Center Agent  Contact Center Supervisor  Contact Center Administrator January 2010 Page 40

Viewing Presence Information Reporting and Real Time Statistics

    20+ predefined reports are always included Individual report designer tool is planned Real-time statistics Wallboard facility on a PC (big TV Monitor)    

Additional Highlights

 Screen Pop-Ups for incoming calls including Call Recording   Grade of Service Wrap-up Codes Overflow / Normal Agent Agent missed a call Call Lists Integrated basic CRM Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

The SME Unified Communications Package

Software, hardware, and phone options

1 Integrated Software What do I want to do?

OpenScape Office Options

 myPortal    Outlook Plug-in myAttendant Contact Center*  myAgent

* Available on OpenScape Office MX 2 Hardware / Infrastructure 3 Phones What hardware do I need?

What phones can I use?

Platform Options

  OpenScape Office MX HiPath 3000 V8

Mobility Infrastructure Options

 HiPath Wireless Access Points   HiPath Wireless Controller HiPath Cordless (DECT)  HiPath Cordless IP (IP DECT)

Phone Options

 OpenStage 10,15,20,40,60,80       optiPoint WL2 Professional optiClient and OpenScape PE optiPoint 410 and 420 optiPoint 500 Gigaset Professional Analog January 2010 Page 41 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.

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What Features Work with What?

Siemens SME Feature Comparison Chart

Was this meant to be v1? Or is the name wrong?

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

What Devices Work with What?

Siemens SME Device Chart

Wrong name?

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

Interfaces, Devices, and Functions

OpenScape Office MX

1 PRI Interface 4 BRI – Interfaces

Optional

4 analog Interfaces

Optional

4-Gigabit LAN - Ports Gigabit DMZ - Port Gigabit WAN - Port USB Master/Slave

Optional Optional

Analog

Alternative

Fax Analog ISDN; external S 0 ;internal Door unit OpenStage Handset January 2010 Page 44 LAN Switch Web Mgmt.

Secure LAN / Intranet Firewall / VPN Hard disk as back-up option WLAN AP AP Client ITSP / SIP Trunking

Click to go back

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Hardware Architecture: Gateway Modules

OpenScape Office MX

1 2 3 GME

1 primary rate ISDN trunk port (E1) providing up to 30 voice connections to public networks (

Not for USA

)

GMS

4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e.g. ISDN modem or G4 fax)

GMT

1 primary rate trunk port (T1) providing up to 24 voice connections to public networks (

USA only

) January 2010 Page 45

Click to go back

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Hardware Architecture: Gateway Modules

OpenScape Office MX

4 5 6 GMAL

8 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) January 2010 Page 46

GMSA

4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e.g. ISDN modem or G4 fax)

GMAA

4 analog trunk ports for connecting to public network. 2 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) 4 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.)

Click to go back

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Scale Up To 150 Users

Voice network up to 4 sites

1 unit system = 50 users 2 unit system = 100 users 3 unit system = 150 users

 Each 19” unit contains a main board that can support up to 50 Users  6 hot pluggable peripheral boards options  Single system image managed by ONE web-based Interface  Connect multiple boxes with a patch cable (Max. 100m)  Voice network up to 4 sites. Separate management AND application of each system only.

Click to go back

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List of new features for experts knowing V1 very well

 List of all new features and enhancements…

Michael Trotz to build ROB TO BUILD A SLIDE FROM PREVIOUS EMAIL FROM MICHAEL TROTZ

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Devices and Clients

January 2010 Page 49

OpenStage Desktop Phones

 Award-winning

design

featuring lush LCD displays, ergonomic controls, and

high definition voice

 UC-enabled SIP featuring an

open

XML interface and SDK for easy solution and app integration  Bluetooth, WLAN, Gigabit Ethernet, and USB for maximum

connectivity

options and personal mobility

Gigaset DECT and optiPoint WLAN Phones

 On-site mobile voice communications  Gigaset professional DECT phones are a reliable, cost-effective means to extend SEN’s best-in-class CORNET voice features anywhere on site  Leverage your network infrastructure: secure, standards-based optiPoint WL2 phones deliver high-quality voice across converged WLANs

Mobile Clients

 The industry’s most complete mobile UC suite enables communications

anywhere

from

any device

 HiPath MobileConnect and Mobility clients provide a

seamless & consistent

user experience across the corporate WLAN and public mobile networks  OpenScape Mobile UC Client delivers

UC and presence status everywhere

Soft Clients

 Experience

unified communications from the PC

Application with OpenScape UC  OpenScape UC Application Personal Edition provides crystal-clear

SIP voice and video communications

Click to go back

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

OpenScape Office MX V2

SSDP – Smart Service delivery platform

 New platform to enable Remote support services between SEN and partner customer sites based on Internet technology  Supplement for partner specific post sales support online support and remote technical assistance based on Annual Support Package and Partner Support Package

Combined support (telephone / remote access)

Cost efficient secure remote connection via Web -> On demand remote access to customer devices  Out of the Box remote accessibility  Hosted solution for Partner on the roadmap January 2010 Page 50 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG