Transcript OpenScape Office MX Channel Presentation
OpenScape Office MX V2
Channel Partner Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
SEN’s award-winning all-in-one SME Unified Communications platform Runs OpenScape Office – the first UC application designed
specifically for SMEs
Channel-friendly solution that is easy to install, configure, and service SME Customers can: Enable employees to get more done Serve customers better Save on hidden communications costs
Welcome to the new world of OpenScape Office MX!
New Name!
New Features!
New Opportunities!
January 2010 Page 2 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX
The Evolution of a Brand Name
January 2010 Page 3
With the introduction of V2, HiPath OpenOffice ME is being renamed to OpenScape Office MX
Emphasizes the
OpenScape Office UC application
running on
all
of our SME platforms
Single cross-portfolio brand
marketing and brand visibility enables broader OpenScape Office MX V2 is simply the next version of HiPath OpenOffice ME V1, so
upgrading is easy!
Simple
software-only upgrade
from V1 to V2 The hardware platform stays the same –
no hardware changes
are necessary!
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
The Best-in-Class SMB UC Solution Just Got Better
OpenScape Office MX Ongoing collaboration with our channel partners is why OpenScape Office MX V2 remains the best SME
UC solution on the market
Expanded all-in-one UC with
new integrated Contact Center
Numerous usability enhancements & tighter Microsoft integration make UC
even easier to use!
Over 50 new features and enhancements make
installation & service even easier
for partners Smart Services Delivery Platform (SSDP) provides
improved remote technical support from SEN
January 2010 Page 4 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
Finding and Closing Opportunities Just Got Easier
OpenScape Office MX SEN has put everything in place to ensure that we can succeed together!
Even
easier to order
Attractively priced promotions
New marketing tools
help generate leads & make selling OpenScape Office MX easier than ever!
A broad portfolio of
sales and service training
Comprehensive
Go Forward! partner program
Exceptional vendor
pre-sales and service support
January 2010 Page 5 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2 – OpenSmart
Comprehensive Product Foundation for Unified Communications
OpenSmart
OpenSmart is SEN’s design philosophy to build leading-edge UC capabilities on top of a foundation that is reliable, secure, serviceable, and manageable
Reliability
Enterprise-grade Voice
reliability
extended to all UC applications
Security Serviceability
Security
extended beyond data networks to voice and UC Exceptionally
easy to install
, integrate, and service
Manageability
Fully integrated, intuitive web based
management
January 2010 Page 6 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Product Details
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
What is OpenScape Office MX?
OpenScape Office Unified Communications Application OpenScape Office MX All-in-one HW/SW UC Platform
Supports 10-150 users All-in-one functionality comes pre-installed: UC Application Multimedia Contact Center Voice, fax, conferencing, voicemail Mobility – WLAN and cellular Security – VPN and firewall Carrier connectivity via broadband, digital, and analog lines
Click here for more on platform components
Integrated, Easy-to-Use Clients
End-users access OpenScape Office MX via a wide range of clients and devices OpenScape Office desktop clients: myPortal & myPortal for Outlook (users) myAgent (contact center staff) myAttendant (receptionist) UC-enabled OpenStage Phones SEN client & device family Mobility Clients
Click here for more on SEN clients & devices
January 2010 Page 8 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
What Customers Can DO with OpenScape Office MX
Unified Communications at your fingertips!
UC-enable MS Outlook:
Use Outlook to call, conference, or find your contacts in just a few clicks!
Communicate just as easily from your PC, desk phone, or mobile phone
IM
Mobility:
Stay in touch from wherever you are!
Easy-to-use UC:
Control how you can be contacted whenever and wherever you want!
January 2010 Page 9 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2 Features
What do we mean by all-in-one UC?
OpenScape Office UC SUITE
And we’ve continued to make it even
January 2010 Page 10
better!
Presence-integrated Telephony Mobility (Office Roamer, Road Warrior, Remote Worker, CallMe!) myPortal UC client
… newly designed easy-to-use pop-ups
myPortal for Outlook
… enhanced Quick Search functionality
myAttendant myAgent (Contact Center client) Drag & Drop Conferencing Personal AutoAttendant Click to Dial from any application Directories Favorites List / Internal IM Visible Voicemail Fax Box
… group fax boxes
Call Journal
… with scheduled call-backs
One Number Service Screen Pop Live Call Recording
Analog phone support AND MORE… … automatic Outlook Calendar entries Plus more than 50 new features and enhancements, the majority coming from YOU!
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
What’s New – Key Highlights
OpenScape Office User Interface Enhancements
New user friendly client screen pop ups with more functionality Scheduled callback for unsuccessful calls Individual Hotkeys for easy access to often used functions Conference invitation generates Outlook Calendar entry Quick search with Directory access via myPortal for Outlook ... even more improvements for myPortal, myAttendant and myPortal for Outlook
Completion of System Phone Family
OpenStage 15 now supported OpenScape Personal Edition
Serviceability Improvements
SSDP-ready (Smart Services Delivery Platform) for improved remote vendor support Consolidated IP configuration for rapid deployment Decoupled UC application reset
Integrated Mutlimedia Contact Center
SME Contact Center solution for distribution of voice, fax and e-mail with seamless integration in OpenScape Office Max. 64 agents, 50 groups/queues, 64 supervisors Skill-based routing and VIP support
Integration Capabilities
Support of Windows 7, IE 8, MS Exchange 2007 Seamless myPortal-MS Outlook integration Exchange calendar synchronization Citrix & Windows Terminal Server environment support Customizable LDAP field mapping January 2010 Page 11 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Contact Center
Improve First Call Resolution and Customer Service
Inbound Multimedia Contact Center for distribution of voice, fax and e-mail for even the smallest contact center 4-64 concurrent agents 50 groups/queues 64 supervisors Presence integration with OpenScape Office UC
January 2010 Page 12
Skill-based routing and VIP support Individual recording of contact Center Calls
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
Smooth Integration with Customer IT Environments
OpenScape Office MX Integration Clients
myPortal, myAttendant, myAgent
Outlook
Integration myPortal for Outlook
M S Office
Dial from any application
Exchange
Connectivity
Ser ver
& CITRIX support
I nter faces
LDAP, TAPI, CSTA Supporting MS operating systems Windows XP, Vista, 2003 Server Supporting MS Outlook clients MS Outlook 2003 and 2007
… Windows 7 (32 & 64 Bit)
Integration in MS Exchange Server environments Release with MS Exchange 2003
… MS Exchange 2007
Access to local and server based Outlook contacts Access to public Folders Automatic presence updates based on Exchange calendar Terminal Server and Citrix Support Windows 2003 and 2008 Terminal Server Citrix Presentation Server 4.5
Open Interface integration capabilities CSTA, TAPI Access to databases via LDAP; e.g. Windows Active Directory Import user data via CSV import
… (incl. Field Mapping)
January 2010 Page 13 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
The Industry’s Most Tightly Microsoft-Integrated UC Solution
Clients
myPortal, myAttendant, myAgent
Outlook
Integration myPortal for Outlook
MS Office
Dial from any application
OpenScape Office Exchange
Connectivity January 2010 Page 14
Terminal Server
& CITRIX support
Open Interfaces
LDAP, TAPI, CSTA
Continuous support of the latest releases & versions
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
OpenSmart Serviceability and Manageability Enhancements
OpenScape Office MX Serviceability Manageability
Fully integrated software components and client applications Easy operate and maintain Web Based Management Intuitive wizards simplify the setup and configuration One-step configuration Integrated phone deployment software
Always-on Telephony: decoupled UC App – minimize downtime Consolidated IP addresses for rapid deployment
Remote Access and Update via Internet Enhanced Trace and proof options January 2010 Page 15 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2 – OpenSmart
Comprehensive OpenSmart capabilities and reliability testing
OpenSmart is SEN’s design philosophy to build leading-edge UC capabilities on top of a foundation that is reliable, secure, serviceable, and manageable
Reliability
Enterprise-grade Voice
reliability
extended to all UC applications 50 new feature improvements 3500 QA test cases 900 days field trials 600 days beta testing 1500 hours lab tests
Security
Security
extended beyond data networks to voice and UC
Serviceability
Exceptionally
easy to install
, integrate, and service
Manageability
Fully integrated, intuitive web-based
management
Hardened platform Built-in VPN and firewall Established security process including security assessments, security checklist and vulnerability management tools for partners Automatic back-up and debugging Seamless integration with MS Outlook, Exchange, LDAP SSDP plug-in for techs Secure remote web based management Easy-to-use configuration wizards Intuitive interface for configuration, changes, reporting January 2010 Page 16 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Ordering and Promotions
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2 Ordering Structure
Building OpenScape Office MX V2 solutions has never been easier!
January 2010 Page 18
U S E R L I C E N S I N G myPortal for Outlook Comfort User / Comfort Plus User Base License Package 10 plus CSTA Application Interface Base License Package 20 / 20 Plus Media Stream Channel License B A S E L I C E N S I N G GMAL GMSA myAttendant GMAA C O N T A C T C E N T E R myReports Contact Center Email Contact Center Fax myAgent Base License Package Contact Center (includes 1 free CSTA license) GME OpenScape Office MX Base Box P L A T F O R M H A R D W A R E GMS GMT
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2 Ordering Structure
Building OpenScape Office MX V2 solutions has never been easier!
January 2010 Page 19
U S E R L I C E N S I N G C O N T A C T C E N T E R myReports
1 base CC package
Contact Center Email Outlook
2 add-ons
myAttendant Comfort User / Comfort Plus User Base License Package Contact Center
easily ordered online
CSTA Application Interface Base License Package 20 / 20 Plus
2 add-ons
Media Stream Channel License B A S E L I C E N S I N G GMAL GMAA GME OpenScape Office MX Base Box
5 option cards
P L A T F O R M H A R D W A R E GMS GMT
Only 6 hardware positions need to be stocked
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Try and Buy!
30 Day Grace Period and Free 6-Month V2 Upgrade
January 2010 Page 20
30
day
Grace Period
Let customers fall in love with features they missed the first time!
After upgrading to V2, the 30-day grace period on
all
OpenOffice features is also renewed!
For 30 days, you have unlimited use of all OpenScape Office MX features!
Before the end of 30 days, you must activate the software for continued use or the software will not work.
6
month
V2 Upgrade
HiPath OpenOffice V1 customers can upgrade to V2 at no charge for up to 6 months!*
Take advantage of these upsell opportunities!
* or until September 2010, whichever comes first
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Promotions: CashBack 2010
Even more reasons to buy a great product
CASHBACK 2010 PROMOTION
For sales of OpenScape Office MX platforms or OpenScape Office on HiPath 3000 Customers are also eligible for cash back on new OpenStage phones purchased with OpenScape Office Rebates are on a per user basis: OpenScape Office*: €10 OpenStage (20/40/60/80)**: €20 Valid Oct. 1, 2009 to Sept. 30, 2010 Available in EU, Switzerland, and USA * Includes users from base license packages ** Number of phone rebates can not exceed number of OpenScape Office rebates January 2010 Page 21
NOTE: CashBack is handled in local currency
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Promotions: 100-User Package
Even more reasons to buy a great product
100-USER LICENSE PACKAGES
100-user packages are available to our partners and sellers: Comfort User Comfort User Plus myPortal for Outlook The 100 licenses can be divided as the purchaser sees fit VARs purchasing a portion of the bundle can also subdivide and resell
Practical Example of License Allocation
Customer A 15 licenses
Reseller
100 licenses to distribute Customer B 45 licenses Small VAR 40 licenses Customer C 20 licenses Customer D 20 licenses January 2010 Page 22 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Selling OpenScape Office
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office
A Common UC Domain Across Platforms and Technologies
OpenScape Office UC SUITE HiPath 3000 V8 PLATFORM OpenScape Office MX PLATFORM
January 2010 Page 24
OpenPath Optimize Enhance Transform
Siemens UC is environment agnostic: Analog, TDM, or IP are supported Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
The OpenScape Office UC Selling Approach
Put it all together & earn more by leading with Unified Communications!
Lead with UC and OpenScape Office
Improve productivity, customer satisfaction, and save on communications costs
Pick the Right Platform
Suited to any customer size and technology (TDM, Analog, IP)
and ready to scale
Add Devices and Clients
Empower users with award-winning UC from the desktop or on the move
Add great SEN promotions to reinforce these complete UC solutions!
CashBack 2010, Try & Buy, 100-user bundles January 2010 Page 25 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
When to Sell OpenScape Office MX and when to Sell HiPath 3000 with OpenScape Office
HiPath 3000 V8 with OpenScape Office
Unified Communication for the hybrid world – TDM, analog, or IP Easily integrate UC into HiPath 3000 voice environments Up to 384 users Ideal value-add option for HiPath 3000 installed base OpenScape Office Multimedia Contact Center for HiPath 3800
OpenScape Office MX
IP-based Unified Communication and voice in a single box UC and voice communications are pre integrated and ready out of the box! 10-150 users Future-oriented IP solution that provides UC and voice at an exceptional value OpenScape Office Multimedia Contact Center starting with as few as 4 agents January 2010 Page 26 A common UC domain across platforms ensures that the right option is always there for your customers!
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Partner Resources
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Go Forward! Partner Program
Partner Communication
News and Newsletters
SEBA - Partner Portal
Access to all tools you need
Marketing Campaigns
Get access to dedicated partner campaigns
Leads/Promotions
Promotions and leads to drive your business
Incentives
Show the best growth rate January 2010 Page 28 Great benefit packages Business focused Low cost of association
Advertising / awareness
Brochures, Collateral and Competitive Info Simple for customers
Partner Fund*
Funding for certain activities
Training and Certification
Become an expert Partner focused
* applies only to dedicated partner levels
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Go Forward! Benefits
Information Portal
Low cost of association Access to Siemens Enterprise Communications portal Access to online customer reference (success) database Partner email newsletter & updates Access to template-based marketing tools
Marketing Support
Siemens Enterprise Communications end user marketing Presence on Partner Locator Enrolment in partner incentive program Use of SEN Brand including specializations Partner Fund Campaigns Global Marketing Programs and Promotions Premier YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES Plus YES YES YES YES YES Select YES YES YES YES YES YES YES YES YES YES YES
Service Support
Access to technical support & escalation routes Direct access to Expert support Online access to knowledge base & software downloads Escalation Management support Online access to ICTS
Pre Sales Support
Access to Siemens Pre Sales Support
Channel Management
Access to account management resources Access to named Partner Manager Regular SEN partner manager reviews SEN support for qualified opportunities Quarterly business plan review Strategic meetings with SEN executives Access to executive briefing center Access to PLM support Premier YES YES YES YES YES YES YES YES YES YES YES YES YES Plus Select YES YES YES YES YES YES YES YES YES YES YES
Open Communications – Specialization January 2010 Page 29 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Training
Free online CBT is available from the Training section of the SEBA Portal Siemens APT can provide partners with a broad range of training options Training curriculum paths are available through the APT for Service Technicians, Consultants, and Sales click here To view training offerings at APT and Siemens Certified Training Partners: To view OpenScape Office MX training courses on offer, click here To find an approved training location near you, click here January 2010 Page 30 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX Demo & Training Set V2
See it for yourself!
OpenScape Office MX Demo & Training Set V2
New demo set available from February 2010 until end of product rollout Orderable by all SEN resellers Each reseller can order 1 set using the ordering number L30250-U600-G345 1x OpenScape Office MX system unit* 1x OpenScape Office MX V2 software DVD 1x OpenScape Office MX V2 basic license package 10 1x OpenScape Office MX V2 attendant console license 1x OpenScape Office MX V2 myPortal Outlook Integration license 1x OpenStage 15 ice-blue 1x OpenStage 60 lava
* Includes EU power cable
January 2010 Page 31 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
SSDP – Smart Service delivery platform
OpenScape Office MX V2 is SSDP ready !
Smart Service delivery platform (SSDP) provides a secure remote link between SEN Service personnel, channel partners, and customers Working with SEN Global Service & Support has never been easier!
Just activate “access” from customer and/or “polling” method from the OpenScape Office MX admin console SEN can help save you time and resolve your customer’s technical issues faster January 2010 Page 32 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Partner Resources
Key SEN Websites
Siemens Enterprise Business Area
SEN
partner-only
extranet – your first source for: The latest SEN news Portfolio details and documentation Sales and Marketing tools Ordering status, price lists and promotion details Support, training, and certification
Click screen capture below to visit
SEN Internet Homepage
Global
public
homepage containing key product and solution information Customer news, product info & collateral, and white papers are also available here
Click screen capture below to visit
January 2010 Page 33 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Partner Resources
Key Collateral Available on SEBA
Digital Channel
Suite of easy-to-use tools that SEN partners can use to produce simple, customized and cost-effective e marketing programs Make it easier to market and sell SEN products than ever before!
Customer Presentation
Primary tool for use at initial customer sales meetings Contains compelling UC value proposition, as well as SEN product and solution differentiation
UC Hidden Costs Calculator
Innovative tool based on SEN commissioned study of 500+ SMEs Identifies and quantifies time & financial costs of inefficient comms Calculator enables interactive real time “Hidden Cost” quantification by the customer!
Accompanied by a detailed white paper
Competitive QRG & Battlecards
QRG contains feature comparisons of OpenScape Office MX vs. key competitive products Battlecards offer strategic SWOT analysis and attack plans for: Avaya / Nortel Alcatel Cisco Mitel
Flash Demo
Multimedia tool used during sales engagement to offer a closer look at OpenScape Office MX Interactive Flash demonstration of key OpenScape Office UC features Effective “leave-behind” for customer to learn more
Brochure & Data Sheet
Traditional “leave-behind” collateral Brochure summarizes key value offered by OpenScape Office and Unified Communications Data Sheet provides key technical details and feature summaries needed by technical decision makers January 2010 Page 34 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Roadmap for H3K OSO und OSO MX/LX
January 2010 Page 35 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Conclusion
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX
Primed, Ready for Smart Growth
Together, we are ready to help your customers enter the UC era Get more done with advanced UC productivity Serve customers better via presence, improved reachability Save on communications costs with a fully integrated communications solution
SEN – experienced global leader providing great partner benefits, support, and sales tools OpenSmart approach to easy serviceability, reliability, manageability and security
January 2010 Page 37
The industry’s first all-in-one UC platform for SMEs Easy to order with fantastic UC solution promotions
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Let’s Go!
Here’s All You Need To Do To Get Started…
1
Say Yes!
Speak to your Siemens Channel Manager or your distributor Sign up directly or through one of our approved distributors
2 3
Start Upgrading Customers
4
Get Trained Make Money
We will arrange for your sales and technical staff to be trained Demonstration systems are available at special rates Be part of a 3 star partner program High customer value Simple to understand ROI Creates a positive customer response every time Good margins available: CashBack Promotion offers you the air to breathe High opportunity for wider project scope Increase professional service opportunity; low service costs January 2010 Page 38 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Questions & Answers
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Features at your Fingertips
OpenScape Office Contact Center Functionality
Supported Inbound contact types
Voice Calls Call Back Fax E-Mail
Routing Options
Skill based VIP call support selected by CLIP information Prefered Agent selected by CLIP information
Supported Contact Center Users
Contact Center Agent Contact Center Supervisor Contact Center Administrator January 2010 Page 40
Viewing Presence Information Reporting and Real Time Statistics
20+ predefined reports are always included Individual report designer tool is planned Real-time statistics Wallboard facility on a PC (big TV Monitor)
Additional Highlights
Screen Pop-Ups for incoming calls including Call Recording Grade of Service Wrap-up Codes Overflow / Normal Agent Agent missed a call Call Lists Integrated basic CRM Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
The SME Unified Communications Package
Software, hardware, and phone options
1 Integrated Software What do I want to do?
OpenScape Office Options
myPortal Outlook Plug-in myAttendant Contact Center* myAgent
* Available on OpenScape Office MX 2 Hardware / Infrastructure 3 Phones What hardware do I need?
What phones can I use?
Platform Options
OpenScape Office MX HiPath 3000 V8
Mobility Infrastructure Options
HiPath Wireless Access Points HiPath Wireless Controller HiPath Cordless (DECT) HiPath Cordless IP (IP DECT)
Phone Options
OpenStage 10,15,20,40,60,80 optiPoint WL2 Professional optiClient and OpenScape PE optiPoint 410 and 420 optiPoint 500 Gigaset Professional Analog January 2010 Page 41 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
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What Features Work with What?
Siemens SME Feature Comparison Chart
Was this meant to be v1? Or is the name wrong?
January 2010 Page 42 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
What Devices Work with What?
Siemens SME Device Chart
Wrong name?
January 2010 Page 43 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Interfaces, Devices, and Functions
OpenScape Office MX
1 PRI Interface 4 BRI – Interfaces
Optional
4 analog Interfaces
Optional
4-Gigabit LAN - Ports Gigabit DMZ - Port Gigabit WAN - Port USB Master/Slave
Optional Optional
Analog
Alternative
Fax Analog ISDN; external S 0 ;internal Door unit OpenStage Handset January 2010 Page 44 LAN Switch Web Mgmt.
Secure LAN / Intranet Firewall / VPN Hard disk as back-up option WLAN AP AP Client ITSP / SIP Trunking
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Hardware Architecture: Gateway Modules
OpenScape Office MX
1 2 3 GME
1 primary rate ISDN trunk port (E1) providing up to 30 voice connections to public networks (
Not for USA
)
GMS
4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e.g. ISDN modem or G4 fax)
GMT
1 primary rate trunk port (T1) providing up to 24 voice connections to public networks (
USA only
) January 2010 Page 45
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Hardware Architecture: Gateway Modules
OpenScape Office MX
4 5 6 GMAL
8 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) January 2010 Page 46
GMSA
4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e.g. ISDN modem or G4 fax)
GMAA
4 analog trunk ports for connecting to public network. 2 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) 4 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.)
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Scale Up To 150 Users
Voice network up to 4 sites
1 unit system = 50 users 2 unit system = 100 users 3 unit system = 150 users
Each 19” unit contains a main board that can support up to 50 Users 6 hot pluggable peripheral boards options Single system image managed by ONE web-based Interface Connect multiple boxes with a patch cable (Max. 100m) Voice network up to 4 sites. Separate management AND application of each system only.
January 2010 Page 47 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
List of new features for experts knowing V1 very well
List of all new features and enhancements…
Michael Trotz to build ROB TO BUILD A SLIDE FROM PREVIOUS EMAIL FROM MICHAEL TROTZ
January 2010 Page 48 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Devices and Clients
January 2010 Page 49
OpenStage Desktop Phones
Award-winning
design
featuring lush LCD displays, ergonomic controls, and
high definition voice
UC-enabled SIP featuring an
open
XML interface and SDK for easy solution and app integration Bluetooth, WLAN, Gigabit Ethernet, and USB for maximum
connectivity
options and personal mobility
Gigaset DECT and optiPoint WLAN Phones
On-site mobile voice communications Gigaset professional DECT phones are a reliable, cost-effective means to extend SEN’s best-in-class CORNET voice features anywhere on site Leverage your network infrastructure: secure, standards-based optiPoint WL2 phones deliver high-quality voice across converged WLANs
Mobile Clients
The industry’s most complete mobile UC suite enables communications
anywhere
from
any device
HiPath MobileConnect and Mobility clients provide a
seamless & consistent
user experience across the corporate WLAN and public mobile networks OpenScape Mobile UC Client delivers
UC and presence status everywhere
Soft Clients
Experience
unified communications from the PC
Application with OpenScape UC OpenScape UC Application Personal Edition provides crystal-clear
SIP voice and video communications
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
SSDP – Smart Service delivery platform
New platform to enable Remote support services between SEN and partner customer sites based on Internet technology Supplement for partner specific post sales support online support and remote technical assistance based on Annual Support Package and Partner Support Package
->
Combined support (telephone / remote access)
->
Cost efficient secure remote connection via Web -> On demand remote access to customer devices Out of the Box remote accessibility Hosted solution for Partner on the roadmap January 2010 Page 50 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG