OpenScape Office MX Channel Presentation
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Transcript OpenScape Office MX Channel Presentation
OpenScape Office MX V2
Channel Partner Presentation
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape
HiPath
OpenOffice
Office MX
ME
Do more.
Open
up your
Know
office
more.
to Be
a new
more.
way of working
HiPath
OpenOffice
ME
OpenScape
Office MX
SEN’s award-winning all-in-one SME Unified Communications platform
Runs OpenScape Office – the first UC application designed specifically for SMEs
Channel-friendly solution that is easy to install, configure, and service
SME Customers can:
Enable employees to get more done
Serve customers better
Save on hidden communications costs
Welcome to the new world of
OpenScape Office MX!
New Name!
New Features!
New Opportunities!
January 2010
Page 2
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX
The Evolution of a Brand Name
OpenScape
HiPath
OpenOffice
Office MXME
Version 2
1
With the introduction of V2, HiPath OpenOffice ME
is being renamed to OpenScape Office MX
Emphasizes the OpenScape Office UC application
running on all of our SME platforms
Single cross-portfolio brand enables broader
marketing and brand visibility
OpenScape Office MX V2 is simply the next version
of HiPath OpenOffice ME V1, so upgrading is easy!
Simple software-only upgrade from V1 to V2
The hardware platform stays the same –
no hardware changes are necessary!
January 2010
Page 3
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
The Best-in-Class SMB UC Solution Just Got Better
OpenScape
Office MX
Ongoing collaboration with our channel partners is
why OpenScape Office MX V2 remains the best
SME UC solution on the market
Expanded all-in-one UC with new integrated
Contact Center
Numerous usability enhancements & tighter
Microsoft integration make UC even easier to use!
Over 50 new features and enhancements make
installation & service even easier for partners
Smart Services Delivery Platform (SSDP) provides
improved remote technical support from SEN
January 2010
Page 4
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
Finding and Closing Opportunities Just Got Easier
OpenScape
Office MX
SEN has put everything in place to ensure that we
can succeed together!
Even easier to order
Attractively priced promotions
New marketing tools help generate leads & make
selling OpenScape Office MX easier than ever!
A broad portfolio of sales and service training
Comprehensive Go Forward! partner program
Exceptional vendor pre-sales and service support
January 2010
Page 5
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2 – OpenSmart
Comprehensive Product Foundation for Unified Communications
OpenSmart
OpenSmart is SEN’s design philosophy to build leading-edge UC capabilities on
top of a foundation that is reliable, secure, serviceable, and manageable
Reliability
Security
Serviceability
Manageability
Enterprise-grade
Voice reliability
extended to all UC
applications
Security extended
beyond data
networks to voice
and UC
Exceptionally easy
to install,
integrate,
and service
Fully integrated,
intuitive
web-based
management
January 2010
Page 6
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
Primed. Ready for Smart Growth
The Siemens Brand
Global Brand recognition opens the doors to customers worldwide
Trusted reputation for communication products for over 150 years
Thought leadership and product innovation – a great partner today and tomorrow
Go Forward Partner Program makes it easier than ever to sell SEN solutions
The Best SMB All-in-One UC Product
Impress
Customers!
Build
Excitement!
An acclaimed and award winning product
Built specifically for the fast growing sub-100 user segment of the SMB market
A complete communications solution that compliments the huge base of Microsoft users
OpenSmart Reliability and Extended V2 Features
Over 50 new features and capabilities – easier to install, and easier for customer to use
OpenSmart commitment of built-in reliability, security, serviceability and manageability
The most extensively tested SMB product in SEN history
Easier to Stock, Sell, Service and Succeed than ever before
Minimal ordering complexity – only 6 stockable hardware items
New remote service capability reduces need for onsite service
Free upgrade programs, try & buy and cash-back make it easier to sell, upsell and succeed
January 2010
Page 7
Build
Trust!
Drive
Sales!
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Product Details
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
What is OpenScape Office MX?
OpenScape Office
Unified Communications Application
OpenScape Office MX
Integrated, Easy-to-Use Clients
All-in-one HW/SW UC Platform
Supports 10-150 users
All-in-one functionality comes pre-installed:
UC Application
Multimedia Contact Center
Voice, fax, conferencing, voicemail
Mobility – WLAN and cellular
Security – VPN and firewall
Carrier connectivity via broadband, digital,
and analog lines
Click here for
more on platform
components
January 2010
Page 9
End-users access OpenScape Office MX via a
wide range of clients and devices
OpenScape Office desktop clients:
myPortal & myPortal for Outlook (users)
myAgent (contact center staff)
myAttendant (receptionist)
UC-enabled OpenStage Phones
SEN client & device family
Mobility Clients
Click here for
more on SEN
clients & devices
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
What Customers Can DO with OpenScape Office MX
Unified Communications at your fingertips!
UC-enable MS Outlook:
Use Outlook to call,
conference, or find your
contacts in just a few clicks!
Communicate just
as easily from your
PC, desk phone, or
mobile phone
Mobility:
Stay in
touch from
wherever
you are!
Easy-to-use UC:
Control how you can be
contacted whenever and
wherever you want!
January 2010
Page 10
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2 Features
What do we mean by all-in-one UC?
Presence-integrated Telephony
Mobility (Office Roamer, Road Warrior, Remote Worker, CallMe!)
myPortal UC client … newly designed easy-to-use pop-ups
myPortal for Outlook … enhanced Quick Search functionality
myAttendant
OpenScape Office
UC SUITE
myAgent (Contact Center client)
Drag & Drop Conferencing
… automatic Outlook Calendar entries
Personal AutoAttendant
Click to Dial from any application
Directories
Favorites List / Internal IM
Visible Voicemail
And we’ve
continued to
make it even
better!
Fax Box … group fax boxes
Call Journal … with scheduled call-backs
One Number Service
Screen Pop
Live Call Recording
Analog phone support
AND MORE…
January 2010
Page 11
Plus more than 50 new
features and enhancements,
the majority coming from
YOU!
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
What’s New – Highlights
OpenScape Office User Interface Enhancements
New user friendly client screen
pop ups with more functionality
Completion of System Phone Family
OpenStage 15 now supported
OpenScape Personal Edition
Scheduled callback for
unsuccessful calls
Serviceability Improvements
Individual Hotkeys for easy
access to often used functions
Conference invitation generates Outlook Calendar entry
SSDP-ready (Smart Services Delivery Platform) for
improved remote vendor support
Quick search with Directory access via myPortal for Outlook
Consolidated IP configuration for rapid deployment
... even more improvements for myPortal, myAttendant and
myPortal for Outlook
Decoupled UC application and voice
Integrated Mutlimedia Contact Center
SME Contact Center solution for distribution of voice, fax*
and e-mail with seamless integration in OpenScape Office
Integration Capabilities
Support of Windows 7, IE 8, MS Exchange 2007
Seamless myPortal-MS Outlook integration
A single license covers agents, groups, and supervisors
Exchange calendar synchronization
Skill-based routing and VIP support
Citrix & Windows Terminal Server environment support
Live call recording for all agents
Customizable LDAP field mapping
* Contact Center Fax will be released at a later date
January 2010
Page 12
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Contact Center
Improve First Call Resolution and Customer Service
Inbound Multimedia Contact Center for
distribution of voice, fax and e-mail for
even the smallest contact center
Agents and
Supervisors covered
by a single license!
Skill-based routing and
VIP support
January 2010
Page 13
Presence integration
with OpenScape
Office UC
Individual recording of
contact Center Calls
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
The Industry’s Most Tightly Microsoft-Integrated UC Solution
Clients
myPortal, myAttendant, myAgent
Outlook
Integration
myPortal for Outlook
MS Office
Dial from any application
OpenScape Office
Exchange
Connectivity
Terminal
Server
Database
Open Interfaces
& CITIRIX support
Continuous support of the latest releases & versions
January 2010
Page 14
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
Smooth Integration with Customer IT Environments
Supporting MS Operating systems
OpenScape
Office MX
Windows XP, Vista, 2003 Server … Windows 7 (32 & 64 Bit)
Supporting MS Outlook Clients
MS Outlook 2003 and 2007
Integration in MS Exchange Server environments
Integration
Release with MS Exchange 2003 … MS Exchange 2007
Access to local and server based Outlook contacts
Access to public Folders
Automatic presence updates based on Exchange calendar
Terminal Server and Citrix Support
Microsoft Windows Server 2003 Terminal Services*
Citrix Presentation Server 4.5
Open Interface integration capabilities
CSTA, TAPI
Access to databases via LDAP; e.g. Windows Active Directory
Import user data via CSV import … (incl. Field Mapping)
* Microsoft Windows Server 2008 Terminal Services will be available in the next Minor Release
January 2010
Page 15
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
OpenSmart Serviceability and Manageability Enhancements
Fully integrated software components and client applications
OpenScape
Office MX
Easy operate and maintain
Web Based Management
Intuitive wizards simplify the setup and configuration
One-step configuration
Serviceability
Manageability
Integrated phone deployment software
Always-on Telephony: decoupled UC App – minimize downtime
Consolidated IP addresses for rapid deployment
Remote Access and Update via Internet
Enhanced Trace and proof options
Modularization of backup and debugging files
Email account testing
SSDP ready – Improved remote serviceability from SEN!
January 2010
Page 16
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2 – OpenSmart
Comprehensive OpenSmart capabilities and reliability testing
OpenSmart is SEN’s design philosophy to build leading-edge UC capabilities on
top of a foundation that is reliable, secure, serviceable, and manageable
OpenSmart
Reliability
Security
Serviceability
Manageability
Enterprise-grade
Voice reliability
extended to all UC
applications
Security extended
beyond data networks
to voice and UC
Exceptionally easy to
install, integrate,
and service
Fully integrated,
intuitive web-based
management
50 new feature
improvements
3500 QA test cases
900 days field trials
600 days beta testing
1500 hours lab tests
Hardened platform
Built-in VPN and firewall
Established security
process including security
assessments, security
checklist and vulnerability
management tools for
partners
January 2010
Page 17
Intuitive configuration
wizards
Automatic back-up and
debugging
Seamless integration
with MS Outlook,
Exchange, LDAP, etc.
SSDP plug-in for techs
Office Management
Portal (OMP)
Intuitive web
interface for
configuration,
changes and
reporting
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Ordering and Promotions
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2 Ordering Structure
Building OpenScape Office MX V2 solutions has never been easier!
USER
LICENSING
CONTACT
CENTER
myReports*
myPortal for
Outlook
Contact Center Email
myAttendant
Contact Center Fax**
myAgent
Comfort User / Comfort Plus User
Base License Package Contact Center
Base License Package 10 plus
CSTA Application Interface
Base License Package 20 / 20 Plus
Media Stream Channel License
BASE
GMAL
GMSA
(includes 1 free CSTA license)
LICENSING
GMAA
GME
(Non-US Only)
GMS
GMT
(US Only)
OpenScape Office MX Base Box
PLATFORM
HARDWARE
* myReports orders include follow-up support directly from SEN
** Contact Center Fax will be released at a later date
January 2010
Page 19
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2 Ordering Structure
Building OpenScape Office MX V2 solutions has never been easier!
USER
LICENSING
CONTACT
CENTER
myReports*
2
1 base
CC package
Contact Center Email
myPortal
for
different
user license
options
myAttendant
Outlook
1 Contact
agent license
Center Fax**
2 add-ons
3 add-ons
myAgent
Base License Package Contact Center
Comfort User / Comfort Plus
User
Each
license is quickly and(includes 1 free CSTA license)
easily ordered online
Base License Package 10 plus
Application Interface
3 different base licenseCSTA
packages
Base License Package 20 / 20 Plus
2 add-onsMedia Stream Channel License
BASE
GMAL
GMSA
LICENSING
GMAA
GME
1 base hardware platform
(Non-US Only)
GMS
GMT
(US Only)
OpenScape Office MX Base Box
5 option cards
PLATFORM
January 2010
Page 20
HARDWARE
Only 6 hardware positions
need to be stocked
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Try and Buy!
30 Day Grace Period and Free 6-Month V2 Upgrade
30
Let customers fall in love with features
they missed the first time! After upgrading
to V2, the 30-day grace period on all
OpenOffice features is also renewed!
6
day
month
Grace Period
V2 Upgrade
For 30 days, you have unlimited
use of all OpenScape Office MX
features!
Before the end of 30 days, you
must activate the software for
continued use or the software
will not work.
HiPath OpenOffice V1 customers
can upgrade to V2 at no charge
for up to 6 months!*
Take advantage of these
upsell opportunities!
* or until September 2010, whichever comes first
January 2010
Page 21
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Partner Promotions: CashBack 2010
Even more reasons to buy a great product
CASHBACK 2010 PROMOTION
For sales of OpenScape Office MX platforms
or OpenScape Office on HiPath 3000
Partners are also eligible for CashBack on
new OpenStage phones purchased with
OpenScape Office
Rebates are on a per user basis:
OpenScape Office*: €10
OpenStage (20/40/60/80)**: €20
Valid Oct. 1, 2009 to Sept. 30, 2010
Available in EU, Switzerland, and USA
* Includes users from base license packages
** Number of phone rebates can not exceed number of OpenScape Office rebates
NOTE: CashBack is handled in Euros, except for USA and United Kingdom
January 2010
Page 22
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Partner Promotions: 100-User Package
Even more reasons to buy a great product
100-USER LICENSE PACKAGES
100-user packages are available to
our partners and sellers:
Practical Example of
License Allocation
Reseller
100 licenses to distribute
Comfort User
Comfort User Plus
myPortal for Outlook
The 100 licenses can be divided as
the purchaser sees fit
Customer A
Customer B
Small VAR
15 licenses
45 licenses
40 licenses
VARs purchasing a portion of
the bundle can also subdivide
and resell
January 2010
Page 23
Customer C
Customer D
20 licenses
20 licenses
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Selling OpenScape Office
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office
A Common UC Domain Across Platforms and Technologies
OpenScape Office
UC SUITE
HiPath
3000 V8
PLATFORM
OpenPath
Optimize
OpenScape
Office MX
PLATFORM
Enhance
Transform
Siemens UC is environment agnostic: Analog, TDM, or IP are supported
January 2010
Page 25
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
The OpenScape Office UC Selling Approach
Put it all together & earn more by leading with Unified Communications!
Lead with UC and OpenScape Office
Improve productivity, customer satisfaction,
and save on communications costs
Pick the Right Platform
Suited to any customer size and technology
(TDM, Analog, IP) and ready to scale
Add Devices and Clients
Empower users with award-winning
UC from the desktop or on the move
Add great SEN promotions to reinforce these complete UC solutions!
CashBack 2010, Try & Buy, 100-user bundles
January 2010
Page 26
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
When to Sell OpenScape Office MX and
when to Sell HiPath 3000 with OpenScape Office
A common UC domain across platforms ensures
that the right option is always there for your customers!
HiPath 3000 V8 and OpenScape Office
Unified Communications for the hybrid world –
TDM, analog, or IP
Up to 384 users
Traditional voice conferencing services
Ideal value-add option to integrate UC into HiPath
3000 installed base
OpenScape Office Multimedia Contact Center for
HiPath 3800
OpenScape Office MX
IP-based Unified Communication and voice preintegrated in a single box
Up to 150 users
Intuitive Drag & Drop Conferencing for up to 16
participants
Future-oriented IP solution delivers Internet
Telephony at an exceptional value
OpenScape Office Multimedia Contact Center
starting with as few as 4 agents
Download the SME Platform Decision Guide
from SEBA for even more thorough guidance on
platform choice based on customer characteristics
January 2010
Page 27
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Partner Resources
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Go Forward! Partner Program
Partner Communication
News and Newsletters
SEBA - Partner Portal
Access to all tools
you need
Great
benefit
packages
Marketing Campaigns
Get access to dedicated
partner campaigns
Business
focused
Leads/Promotions
Promotions and leads to
drive your business
Advertising / awareness
Brochures, Collateral and
Competitive Info
Training and Certification
Become an expert
Incentives
Show the best growth rate
Partner Fund*
Funding for certain
activities
Low cost of
association
Simple for
customers
Partner
focused
* applies only to dedicated partner levels
January 2010
Page 29
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Training
Free online CBT is available from the Training section of the SEBA Portal
Siemens APT can provide partners with a broad range of training options
Training curriculum paths are available through the APT for Service
Technicians, Consultants, and Sales click here
To view training offerings at APT and Siemens Certified Training Partners:
To view OpenScape Office MX training courses on offer, click here
To find an approved training location near you, click here
January 2010
Page 30
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX Demo & Training Set V2
See it for yourself!
OpenScape Office MX Demo & Training Set V2
New demo set available from February 2010 until end of product rollout
Orderable by all SEN resellers
Each reseller can order 1 set using the ordering number L30250-U600-G345
1x OpenScape Office MX system unit*
1x OpenScape Office MX V2 software DVD
1x OpenScape Office MX V2 basic license package 10
1x OpenScape Office MX V2 attendant console license
1x OpenScape Office MX V2 myPortal Outlook Integration license
1x OpenStage 15 ice-blue
1x OpenStage 60 lava
* Includes EU power cable
January 2010
Page 31
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
SSDP – Smart Service Delivery Platform
OpenScape Office MX V2 is SSDP ready!
Smart Service Delivery Platform (SSDP) provides a secure remote link between
SEN Service personnel, channel partners, and customers
Working with SEN Global Service & Support has never been easier!
Just activate “access” from customer and/or “polling” method from the
OpenScape Office MX admin console
SEN can help save you time and resolve your customer’s technical issues faster
January 2010
Page 32
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Partner Resources
Key SEN Websites
Siemens Enterprise Business Area
SEN partner-only extranet – your first source for:
The latest SEN news
Portfolio details and documentation
Sales and Marketing tools
Ordering status, price lists and promotion details
Support, training, and certification
Click screen capture below to visit
January 2010
Page 33
SEN Internet Homepage
Global public homepage containing key product
and solution information
Customer news, product info & collateral, and white
papers are also available here
Click screen capture below to visit
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Partner Resources
Key Collateral Available on SEBA
Digital Channel
Suite of easy-to-use tools that SEN
partners can use to produce simple,
customized and cost-effective emarketing programs
Make it easier to market and sell
SEN products than ever
before!
Competitive QRG & Battlecards
QRG contains feature comparisons
of OpenScape Office MX vs. key
competitive products
Battlecards offer strategic SWOT
analysis and attack plans for:
Avaya / Nortel
Alcatel
Cisco
Mitel
January 2010
Page 34
Customer Presentation
Click here to learn
where to download
UC Hidden Costs Calculator
Primary tool for use at initial
customer sales meetings
Innovative tool based on SENcommissioned study of 500+ SMEs
Contains compelling UC value
proposition, as well as SEN product
and solution differentiation
Identifies and quantifies time &
financial costs of inefficient comms
Calculator enables interactive realtime “Hidden Cost” quantification by
the customer!
Accompanied by a
detailed white paper
Flash Demo
Multimedia tool used during sales
engagement to offer a closer look at
OpenScape Office MX
Interactive Flash demonstration of
key OpenScape Office UC features
Effective “leave-behind” for customer
to learn more
Brochure & Data Sheet
Traditional “leave-behind” collateral
Brochure summarizes key value
offered by OpenScape Office and
Unified Communications
Data Sheet provides key technical
details and feature summaries
needed by technical
decision makers
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Roadmap for OpenScape Office on HiPath 3000
and OpenScape Office MX/LX
January 2010
Page 35
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Conclusion
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX
Primed, Ready for Smart Growth
Together, we are ready to help your customers enter the UC era
Get more done with advanced UC productivity
Serve customers better via presence, improved reachability
Save on communications costs with a fully integrated communications solution
SEN – experienced global leader
providing great partner benefits,
support, and sales tools
OpenSmart approach to easy
serviceability, reliability,
manageability and security
The industry’s first all-in-one UC
platform for SMEs
Easy to order with fantastic UC
solution promotions
January 2010
Page 37
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Let’s Go!
Here’s All You Need To Do To Get Started…
1
Say Yes!
2
Get Trained
Speak to your Siemens Channel Manager or your distributor
Sign up to bring this exciting solution into your portfolio
We will arrange for your sales and technical staff to be trained
Demonstration systems are available at special rates
Be part of a 3 star partner program
3
High customer value
Simple to understand ROI
Creates a positive customer response every time
4
Good margins available: CashBack Promotion offers you the air to breathe
High opportunity for wider project scope
Increase professional service opportunity; low service costs
Start with Free
Customer Upgrades
Make Money
January 2010
Page 38
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Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Questions & Answers
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Features at your Fingertips
Added OpenScape Office Capabilities Since Market Introduction
Top 10 New Features
More Features
Professional Announcements and
Greetings for Callers
myPortal and Outlook Calendar Synch
Microsoft Exchange Calendar Integration
Optimized Handling of Group Voicemail
Support of Dual Mode GSM Phones
Deactivation of Voicemail Recording
Personal myPortal Login for Desk-sharers
Permanent Dial-in Conference Bridge
Conferencing Capacity of up to 16 seats
< 20 User Activation Package
Call Back List
Programmable Speed Dial Keys for
Desktop Phones
Caller Names Displayed
Dial by Name or Extension for
AutoAttendant
Voicemail Callback
Urgent Message Tag
Fax Message Confirmation
Group Voicemail Support
Additional myPortal GUI Languages
Public Contact Folder
LDAP-based Corporate Directory Search
CallMe! Service Displays Office Phone
Extension for Incoming Calls
Journal Shows “Open” Calls of the Day
Partner Specific Features
Windows Terminal Server / Citrix Support
WBM Improvements
HiPath Cordless IP Support
January 2010
Page 40
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Features at your Fingertips
OpenScape Office Contact Center Functionality
Supported Inbound contact types
Voice Calls
Viewing Presence Information
Reporting and Real Time Statistics
Call Back
20+ predefined reports are always included
Fax
Individual report designer tool is planned
E-Mail
Real-time statistics
Routing Options
Skill based
Wallboard facility on a PC (big TV Monitor)
Additional Highlights
VIP call support selected by
CLIP information
Screen Pop-Ups for incoming calls
including Live Call Recording
Prefered Agent selected by
CLIP information
Grade of Service
Supported Contact Center Users
Wrap-up Codes
Overflow / Normal Agent
Contact Center Agent
Agent missed a call
Contact Center Supervisor
Call Lists
Contact Center Administrator
Integrated basic CRM
January 2010
Page 41
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
The SME Unified Communications Package
Software, hardware, and phone options
1
Integrated Software
2
Hardware / Infrastructure
3
Phones
What do I want to do?
What hardware do I need?
What phones can I use?
OpenScape Office Options
myPortal
Outlook Plug-in
myAttendant
Contact Center*
myAgent
Platform Options
OpenScape Office MX
HiPath 3000 V8
Phone Options
OpenStage 10,15,20,40,60,80
optiPoint WL2 Professional
optiClient and OpenScape PE
optiPoint 410 and 420
optiPoint 500
Gigaset Professional
Analog
* Available on OpenScape Office MX
January 2010
Page 42
Mobility Infrastructure Options
HiPath Wireless Access Points
HiPath Wireless Controller
HiPath Cordless (DECT)
HiPath Cordless IP (IP DECT)
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Which Features Work with Which Platform?
Siemens SME Feature Comparison Chart
MOBILITY &
FLEXIBILITY
COST & CARBON
CONTROL
PRESENCE &
AVAILABILITY
OpenScape
Office MX
January 2010
Page 43
One Number Service (ONS)
Favorites List
Personal Call Routing
Screen Pop
Visible Voicemail
myAttendant Client
myPortal for Outlook Plug-in
Instant Messaging
Call Recording
Fax Box
Voice Conferencing
Drag & Drop Conferencing
Dial from any Application
Call Journal
Video (Switch related not OSO)
myAgent Client (Contact Center)
Call Me!
Personal Notifications
Personal AutoAttendant
Unplanned Remote Mobility
Remote Working Mobility
Road Warrior Mobility
Office Roamer Mobility
HiPath 3000
Unified Communications
IP
TDM
XPR C
IP
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
OCA
x
OS60/80
x
x
x
x
x
x
x
x
-
x
OCA
x
OS60/80
x
x
x
x
x
x
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
What Devices Work with What?
Siemens SME Device Chart
OpenScape
Office MX
DEVICES
OpenStage 10
OpenStage 15
OpenStage 20
OpenStage 40
OpenStage 60
OpenStage 80
optiPoint WL2 Professional
OpenScape Personal Edition
optiPoint 410
optiPoint 420
optiPoint 500
Analog
INFRASTRUCTURE
HiPath Wireless Access Points
HiPath Wireless Controller
HiPath Cordless (DECT)
HiPath Cordless IP (IP DECT)
January 2010
Page 44
HiPath 3000
IP
x
x
x
x
x
x
x
x
x
x
TDM
x
x
x
x
x
x
x
x
XPR C
-
IP
x
x
x
x
x
x
x
x
x
-
x
x
x
x
-
-
x
x
-
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Interfaces, Devices, and Functions
OpenScape Office MX
4 BRI –
Interfaces
1 PRI Interface
Optional
4 analog
Interfaces
4-Gigabit
LAN - Ports
Gigabit
DMZ - Port
Gigabit
WAN - Port
USB
Master/Slave
Optional
Optional
Optional
Analog
Fax
Alternative
ISDN;
external
S0 ;internal
OpenStage
LAN Switch
Web Mgmt.
Handset
WLAN AP
AP Client
Analog
Door unit
Secure
LAN /
Intranet
Firewall /
VPN
Hard disk
as back-up
option
ITSP / SIP
Trunking
Click to go back
January 2010
Page 45
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Hardware Architecture: Gateway Modules
OpenScape Office MX
1
2
3
GME
GMS
GMT
1 primary rate ISDN trunk
port (E1) providing up to
30 voice connections to
public networks
(Not for USA)
4 basic rate ISDN ports
for connecting
to public network or to
ISDN subscribers
(e.g. ISDN modem
or G4 fax)
1 primary rate trunk port
(T1) providing up
to 24 voice connections to
public networks
(USA only)
Click to go back
January 2010
Page 46
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Hardware Architecture: Gateway Modules
OpenScape Office MX
4
5
6
GMAL
GMSA
GMAA
8 analog subscriber ports for
connecting analog devices
(e.g. fax, door phone entry,
phones, etc.)
4 basic rate ISDN ports
for connecting to
public network or to ISDN
subscribers
(e.g. ISDN modem or
G4 fax)
4 analog trunk ports for
connecting to public
network. 2 analog
subscriber ports for
connecting analog
devices (e.g. fax, door
phone entry, phones, etc.)
4 analog subscriber ports
for connecting
analog devices (e.g. fax,
door phone entry,
phones, etc.)
January 2010
Page 47
Click to go back
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Scale Up To 150 Users
Voice network up to 4 sites
1 unit system =
50 users
2 unit system =
100 users
3 unit system =
150 users
Each 19” unit contains a main board that can support up to 50 Users
6 hot pluggable peripheral boards options
Single system image managed by ONE web-based Interface
Connect multiple boxes with a patch cable (Max. 100m)
Voice network up to 4 sites. Separate management AND application of each system only.
Click to go back
January 2010
Page 48
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Devices and Clients
OpenStage Desktop Phones
Gigaset DECT and optiPoint WLAN Phones
Award-winning design featuring lush
LCD displays, ergonomic controls,
and high definition voice
UC-enabled IP voice featuring an
open XML interface and SDK for
easy solution and app integration
Bluetooth, WLAN, Gigabit Ethernet,
and USB for maximum connectivity
options and personal mobility
Mobile Clients
Gigaset professional DECT phones
are a reliable, cost-effective means to
extend SEN’s best-in-class voice
features anywhere on site
Leverage your network infrastructure:
secure, standards-based optiPoint
WL2 phones deliver high-quality voice
across converged WLANs
Soft Clients
The industry’s most complete mobile
UC suite enables communications
anywhere from any device
HiPath MobileConnect and Mobility
clients provide a seamless & consistent
user experience across the corporate
WLAN and public mobile networks
Platform-integrated SMB mobility
solutions
January 2010
Page 49
On-site mobile voice communications
Experience unified communications
from the PC with OpenScape UC
Application
OpenScape UC Application Personal
Edition provides crystal-clear voice
communications
Click to go back
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Where to Download Key Collateral
Click to go back
Digital Channel
Customer Presentation
UC Hidden Costs Calculator
Log on to SEBA
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Click Product Information
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Click Product Information
Click Digital Channel
Click Our Portfolio from A-Z
Scroll down and select OpenScape
Office MX
Click the Documents tab, then the
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Click Our Portfolio from A-Z
Scroll down and select OpenScape
Office MX
Click the Documents tab, then the
Marketing tab
Competitive QRG & Battlecards
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Click Marketing Resources
Click Competitive Information, then
Competitive Intelligence
January 2010
Page 50
Flash Demo
Brochure & Data Sheet
Log on to SEBA
Click Product Information
Click Our Portfolio from A-Z
Scroll down and select OpenScape
Office MX
Log on to SEBA
Click Product Information
Click Our Portfolio from A-Z
Scroll down and select OpenScape
Office MX
Click the Documents tab, then the
Marketing tab
Click the Documents tab
For the brochure, click the Marketing
For the data sheet, click Presales
Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG