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Star travel
英二甲
4A0I0092 陳孟筠
4A0I0100 李培君
Background Information
1. Female
2. 21-25years old
3. Department of leisure, recreation, tourism
management(STUT)
4. Current company:
…
visa. travel, accommodation, travel
arrangements
cooperating firm: airlines. HSR. hotel
customer: tourists
Job title: travel consultant
Job duties: deal with the consumer
demands and the problems about tourist travel
Years of working: half a year
Questions
1. Do you need to use English to commutate at
work? How important is it for you to use
English to communicate?
• English and Japanese
• English is the common language between
country and country.
2. With what media and on what occasion do
you use English to commutate? What are the
purposes of the communication?
• phone. internet. face to face
• books. introduction
3. What language communication problems do
you have? What strategies and resources do you
use to solve the problems?
• use the website to translate. body language
4. What cross-cultural communication problems
do you have? What strategies and resources do
you use to solve the problems?
• The customers didn’t understand their
schedule of travel.
• ask a person of experience
6. How do you improve your language and
cultural competence?
•Watch and listen to English programs or radio
stations
7. What help do you think the government, the
society or the company should provide to help
workers improve their English competence?
•Attend classes to train my English ability
8. What suggestion do you have for school
English education?
• English is important, you have to constant
practice and don’t give up.
END