Transcript Discussion

Harvard Business Review on
Knowledge Management
Discussion of Chapters 1-3
MIS 580
Harry Xenophontos
Discussion Chapters
1. The Coming of the New Organization
l
Peter F. Drucker
2. The Knowledge-Creating Company
l
Ikujiro Nonaka
3. Building a Learning Organization
l
David A. Garvin
Drucker’s Opinion
“The large business 20 years hence is
more likely to resemble a hospital or a
symphony than a typical manufacturing
company.”
“traditional departments won’t be where the
work gets done.”
Management will decrease and work will be
done by experts
Related Articles
“Knowledge Management for the 21st
Century Hospital System”
Douglas Dotan, MA
- President & COO, CRG Medical, Houston,
Texas
- Presented at The Quality Colloquium,
Harvard University, August 24, 2003
www.ehcca.com/presentations/qualitycolloq
uium1/dotanH1.doc
Related Articles
“The organization in the era of knowledge
workers”
Marco Cioffi, Politecnico di Milano
www.gfeeney.com/ssp98ws2/day12managerial.issues/information.organizatio
n.pdf
Nonaka’s Major Points
lasting competitive advantage =
knowledge
Sole business = continuous innovation
Explicit knowledge = formal and
systematic; communicated and shared
Tacit knowledge = not easily expressible
Transform knowledge from tacit into
explicit
Related Articles
 “Knowledge and Competitive Advantage: The
co-evolution of Firms, Technology, and National
Institutions”
By Johann Peter Murmann
www.cambridge.org/us/catalogue/catalogue.asp?isbn=9
780521684156
 “’The role of tacit and explicit knowledge in the
workplace”
Elizabeth A. Smith
http://www.emeraldinsight.com/10.1108/1367327011041
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Gervin’s Ideas
“Before people and companies can
improve first they must learn.”
“Continues improvement requires a
commitment to learning.”
“A learning organization is one skilled at
creating, acquiring and transforming
knowledge, and at modifying its behavior
to reflect new knowledge and its insights.”
Related Articles
“Learning Practises: Assessment and
Action for Organizational Improvement”
Anthony J. DiBella
www.informit.com/title/0130173800
“Creating a Learning Organization,
Promoting Excellence through change”
Barbara J. Braham, 1995