Transcript Discussion
Harvard Business Review on
Knowledge Management
Discussion of Chapters 1-3
MIS 580
Harry Xenophontos
Discussion Chapters
1. The Coming of the New Organization
l
Peter F. Drucker
2. The Knowledge-Creating Company
l
Ikujiro Nonaka
3. Building a Learning Organization
l
David A. Garvin
Drucker’s Opinion
“The large business 20 years hence is
more likely to resemble a hospital or a
symphony than a typical manufacturing
company.”
“traditional departments won’t be where the
work gets done.”
Management will decrease and work will be
done by experts
Related Articles
“Knowledge Management for the 21st
Century Hospital System”
Douglas Dotan, MA
- President & COO, CRG Medical, Houston,
Texas
- Presented at The Quality Colloquium,
Harvard University, August 24, 2003
www.ehcca.com/presentations/qualitycolloq
uium1/dotanH1.doc
Related Articles
“The organization in the era of knowledge
workers”
Marco Cioffi, Politecnico di Milano
www.gfeeney.com/ssp98ws2/day12managerial.issues/information.organizatio
n.pdf
Nonaka’s Major Points
lasting competitive advantage =
knowledge
Sole business = continuous innovation
Explicit knowledge = formal and
systematic; communicated and shared
Tacit knowledge = not easily expressible
Transform knowledge from tacit into
explicit
Related Articles
“Knowledge and Competitive Advantage: The
co-evolution of Firms, Technology, and National
Institutions”
By Johann Peter Murmann
www.cambridge.org/us/catalogue/catalogue.asp?isbn=9
780521684156
“’The role of tacit and explicit knowledge in the
workplace”
Elizabeth A. Smith
http://www.emeraldinsight.com/10.1108/1367327011041
1733
Gervin’s Ideas
“Before people and companies can
improve first they must learn.”
“Continues improvement requires a
commitment to learning.”
“A learning organization is one skilled at
creating, acquiring and transforming
knowledge, and at modifying its behavior
to reflect new knowledge and its insights.”
Related Articles
“Learning Practises: Assessment and
Action for Organizational Improvement”
Anthony J. DiBella
www.informit.com/title/0130173800
“Creating a Learning Organization,
Promoting Excellence through change”
Barbara J. Braham, 1995