Transcript Discussion
Harvard Business Review on Knowledge Management Discussion of Chapters 1- 3 MIS 580 September 27, 2005 Arab Salem 1 Contents The Coming of the New Organization The Knowledge-Creating Company By Peter F. Drucker, 1988 By Ikujiro Nonaka, 1991 Building a Learning Organization By David A. Garvin, 1993 2 Drucker: A futurist "Productive work in today's society and economy is work that applies vision, knowledge and concepts -- work that is based on the mind rather than the hand." Landmarks of Tomorrow - 1959 “ … the typical business will be knowledge-based, [...] it will be what I call an information-based organization The Coming of the New Organization, 1988 "The most valuable assets of a 20th-century company were its production equipment. The most valuable asset of a 21stcentury institution, whether business or nonbusiness, will be its knowledge workers and their productivity." Management Challenges for the 21st Century,1999 3 Drucker’s Approach knowledge-based organization Knowledge workers No middle management nonprofit organizations specialists who direct and discipline their own performance work together as a team to achieve a common goal. Are we becoming a knowledge society? 4 Nonaka’s Approach Knowledge Creating Company processing of objective information tapping into the intuitions, insights, and hunches of employees Exchange making it available for testing and Explicit Tacit use in the whole organization Two types of knowledge New Knowledge creation of new knowledge can occur at any level 5 Drucker vs. Nonaka Drucker Nonaka Examples services Manufacturing Implementation/usage Find people Find knowledge objects Knowledge Transfer Audience targeted Context targeted Approach Personalization Codification Training One-to-one Group based Focus Knowledge workers Creation of Knowledge Knowledge base Organizational Structure Flat Essential role for middle manager Model Export economics Economics of reuse 6 Garvin's approach focuses on the importance of having an organization that learns five activities that are the foundation for learning organizations opening up of boundaries across the functional departmental boundaries to stimulate the flow of knowledge 7 Resources Peter F. Drucker on a Functioning Society by Joseph A. Maciariello Leader to Leader, No. 37 Summer 2005 http://www.pfdf.org/leaderbooks/L2L/summer2005/maciariello.html 'The nonsense of 'knowledge management'', Information Research-An International by Wilson, T. D. Electronic Journal, vol. 8, no. 1. 2003 http://informationr.net/ir/8-1/paper144.html 8