Counseling Interviews I. Handling problems II. Goals for the interview III.Principles in counseling
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Counseling Interviews I. Handling problems II. Goals for the interview Correct Behavior Add value to organization III.Principles in counseling 7/1/2016 Remember you are investing in the person Recognize that people change Start with accepting the individual Measure effectiveness in the long-run Remember this is a process (not 1 shot deal) Theories of the Interview 1 IV. Approaches to counseling Johari Window Known to Others Known to Self Not Known 7/1/2016 Not Known Open Hidden Blind Unknown Theories of the Interview 2 IV. Approaches to counseling (cont’d) A. Directive 1. Assumptions 2. Situations 3. Risks B. Nondirective 1. Assumptions 2. Situations 3. Risks 7/1/2016 Theories of the Interview 3 V. The Communication Cube 7/1/2016 Theories of the Interview 4 VI. Special considerations 7/1/2016 Decision points Examine role of responsibility Arrange setting appropriately Theories of the Interview 5 VII. Interview Orientation Be specific about the problem Explore perceptions Focus on the problem not the person Discuss why change is needed Develop action plans Make follow-up provisions Think about the need for records 7/1/2016 Theories of the Interview 6