Transcript 2010 Leadership Academy Projects B&F Forum Review October 21, 2010

2010 Leadership Academy Projects
B&F Forum Review
October 21, 2010
Lean Thinking A3 Overview
Case for Lean Thinking
Research: Lean in Higher Ed
Researched 15 Higher Ed Institutions:
 Wisconsin: Reduced timeframe of several research
processes by more than 80%.
 Iowa: Reduced annual mailing expenses by $100,000 and
saved $500,000 overall in the first year of the initiative.
 Washington: Reduced process timeframe for grants and
contracts by 90%.
 Notre Dame: Reduced hiring process by 66%.
 New Orleans: Reduced the average cycle time for
personnel process by 99% (from 20 days to 45 minutes).
Research: Lean at UM
UM Health Care System:
 Improved Medicare processing system: allowed
collecting $1.5 million annually for services previously unbillable.
 4 hour reduction in MRI orders process time.
Accounts payable:
 50% reduction in process time for AP approvals.
Human Subject Research Program:
 90% reduction in time required for processing payments (6
weeks to 3 days).
Recommendations
 Instill a culture of continuous improvement
from the highest to the lowest levels of the
organization
 Implement Lean Thinking as the process
improvement methodology for Administrative
Streamlining
 Focus on customer-defined value while
increasing efficiency
Recommendations
• Establish support for
Lean Thinking
Program
• Establish the "Lean
Team"
1. Initiate Lean
Thinking Program
2. Establish
Supporting
Committees
• Establish Executive
Committee
• Establish Advisory
Committee
• Find and Choose
Training Sources
• Establish Training
Program
• Develop Expertise
3. Develop Lean
Capability
4. Implement Lean
Projects
• Select Projects
• Measure and Report
• Adjust Process
Recommendations
Recommendations