Transcript Role and Responsibilities – Driving Lean

Define the Role and Responsibilities of Unit Directors in
driving the Lean Agenda
Prepared by Lesley Duncan, Niall Scott, and Ian Robertson
for the Service Directors’ Group Spring 2007
To speak with a Service Director about Lean contact Ian Robertson; [email protected]
Overview 
What is LEAN?
 Philosophy & Culture
 Our Roles and responsibilities in
driving LEAN
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Leading by example
Define the Framework
Support
Communications
Monitor progress
LEAN – The improved Process!!
WHAT IS LEAN?
“A practical way of using the experiences of front line staff
and Customers – to continually improve services”
 Identifying
& eliminating WASTE
 Continuous Improvement
 Adding value at each stage of the process
 Providing what the Customer wants!
Essential to the Success of Lean  It
must be part of the organisation’s
“Philosophy & Culture” - that WE create!
 LEAN
should be part of our everyday
work, not something we visit now and then
Our roles & responsibilities
 Always
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Lead by example
Practice what we preach
We need to believe in what we are doing
We need to have a single voice
We need to get involved and understand our
objectives
Our roles & responsibilities
 Define
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the Framework
We need to define the Framework to
empower our staff
We need to agree on our vision and set clear
goals
Our roles & responsibilities
 Provide
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Support
Give staff the time needed
Provide Training
Encourage and motivate – make it fun!
Listen and engage
Our roles & responsibilities
 COMMUNICATION
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Clear
Regular
Consistent
Meaningful
Two way
Our roles & responsibilities
 Monitor
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progress
Agree Measures and KPI’s
Benchmark
Learn from our experiences – good & bad!
Take Action - Change where required
What Managers must NOT
do!!!
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Be a blocker
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Be negative
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Not listen to suggestions
LEAN – The Improved Process
 Optimise
the process and the Customers
journey – not individual departments!!!
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Before LEAN – Individual departments…..
After LEAN – working across the silos!!