Transcript Document 9655467

Subject
Year
: V0032 - Restaurant English
: 2009 - 2010
Discussion
Pertemuan 1
Bina Nusantara University
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What information you ask for the details of the reservation?
1.
2.
3.
4.
5.
6.
7.
D__________ of reservation
T__________ of reservation
N__________ of the guest
N__________ of people
S________ r________
T________ n______ of the guest
S_________ or non-s_______ section
Bina Nusantara University
4
Match the terms on the left with the statements on the right
1. Identifying yourself
a. A round table near the
door
2. Greeting
b. I’m afraid we’re fully booked
3. A special request
c. Jenny speaking
4. Apologizing
d. Good afternoon, sir
5. Spelling out something e. Can I help you, madam
6. Making areservation
f. I’ll check the floor chart
for you
7. Assisting a caller
g. Thet’s S-M-I-T-H
8. Offering someting
h. I’d like to book a table,
please
Bina Nusantara University
5
Activity
• Form a group consists of 4-6 people
• Practice in pairs the language in taking reservation
• The lecturer will ask you to demonstrate a role-play
randomly
• Watch and analyze your friends performing. You are free
to give comment and input
• The group who perform the best (represented by the
pairs performing) will earn a credit that may affect the
group’s daily score.
• Do your best!!
Bina Nusantara University
6
Discussion
• Who do some women prefer to use the title MS instead
of MISS or MRS?
• Why do need to ask the caller for a contact number?
• Why do you write down details on a notepad while you
talk to the caller?
Bina Nusantara University
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