Types and Phases of Conflict in the Workplace
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Transcript Types and Phases of Conflict in the Workplace
Types and Phases of Conflict
Definition
Interaction of interdependent people
who perceive incompatible goals, aims,
and values and who see the other party
as potentially interfering with the
realization of these goals.
3 “I’s” of Conflict: Interaction,
Interdependence, Incompatible goals
The reason conflict exists
Levels of Organizational
Conflict
Intergroup Conflict: Aggregates of
people within an organization (e.g.
work teams, departments) as parties in
the conflict
Interorganizational Conflict: A dispute
between two or more organizations
Phases of Conflict
1) Latent conflict: the conditions are ripe for conflict
because of the three “I’s” (i.e. different personalities)
2) Perceived conflict: one or more of the parties
believes that incompatibilities and interdependence
exist
3) Felt conflict: parties begin to formulate strategies
about how to deal with the conflict (i.e. should I go to
my boss; talk to the other party; avoid)
4) Manifest conflict: strategies and goals are enacted in
communication (i.e. filed a grievance with HR;
confronted the opposing party)
5) Conflict aftermath: short- and long-term
consequences—what did the conflict do to the
relationship?
Factors Influencing Conflict
Personal Factors
Frames
Relational Factors
Cultural Factors
Influencing Conflict
Personal Factors
Personality
Gender
Influencing Conflict
Frames
Perceptions of self
Perceptions of other
The conflict
Influencing Conflict
Relational Factors
Trust
Power
Relationship
Salience
Influencing Conflict
Cultural Factors
Face
IndividualismCollectivism
Direct – Indirect
communication