Transcript Quality and Operations Auditing

Quality and Operations
Auditing
A quality or operations audit compares what is to what is
supposed to be. Therefore a quality audit cannot be performed
unless what is supposed to be is properly documented. It is
Impossible to determine the degree of compliance with an
undefined state. For a quality system audit, the quality
manual is the definition of what is supposed to be. For an
operations audit, the operations manual is the definition of
what is supposed to be.
Audit Types
Tunner’s Generic Types
Policy Audit
compares written policies and procedures
with standards and specifications
SOP
Practice Audit
compares actual practices with established
procedures.
Product Audit
compares performance of a product or
service with its specifications.
TAKS
SOP
Audit Types
Arter’s Classification
First-Party Audit
Quality auditor in your organization
audits your quality system.
Second-Party Audit
Third-Party Audit
Quality auditor from your source of
funds audits your quality system.
MBNQA audit team audits your
organization’s quality system.
Quality System Audit
Primary references for quality system auditing are:
ANSI/ASQC Q1-1986, American National Standard
Generic Guidelines for Auditing Quality Systems.
ANSI/ASQC Q10011-1-1994, American National
Standard Guidelines for Auditing Quality Systems.
Steps in Performing a
Quality or Operations Audit
Initiation
Planning
Implementation
Reporting
Source: ANSI/ASQC Q1-1986