Transcript PROCESS IMPROVEMENT STRATEGY NNPC INTERVIEW 2011

PROCESS IMPROVEMENT
STRATEGY
NNPC INTERVIEW 2011
DR. AKINWUNMI L. AKINWUNTAN
(1572OD)
MB;BS(Ib), MHS(Ib)(Pop & RH), FMCOG (Nig), FWACS
OBSTETRICIAN/GYNAECOLOGIST
CASE STUDY
• EGOC Oil and Gas is the premier oil producing firm in Nigeria
and has been established since 1978. Its business operations
cover exploration, refining and distribution of all crude oil
products across the country. EGOC currently operates 3
refineries locally but its clients include countries and large
corporations across the globe
• Management has identified weaknesses in the organisation's
processes and systems as the main issues that need to be
addressed in order to improve overall productivity and
operational efficiency. Cross-functional project teams have thus
been set up to develop solutions to this problem.
• You have been chosen as a member of one of these teams to:
· Identify the critical processes within your department
· Discuss the relevance of these processes and systems to
the organisation
· Identify ways of improving the processes and systems within
your department
7/20/2015
•
(NOTE: Ensure that the challenges and solutions highlighted are rooted in your discipline)
2
PROCESS IMPROVEMENT
• Is a series of actions taken by a Process
Owner to identify, analyze and improve
existing processes within an organization to
meet new goals and objectives. These actions
often follow a specific methodology or
strategy to create successful results
• Is a method to introduce process changes to
improve quality, reduce costs, or accelerate
schedules
• WIKIPEDIA
7/20/2015
3
CRITICAL PROCESSES/
RELEVANCE
 Clinical Protocols
 Non-Clinical Protocols (Administrative and Finance)
 Laboratory
 Pharmaceuticals/Pharmacy
 Occupational Safety & Health
 Environmental Safety
 Socials
7/20/2015
4
CLINICAL GOVERNANCE:
CLINICAL AUDIT
Definition:
A quality improvement process that
seeks to improve patient care and
outcomes through systematic review of
care (i.e. procedures used for diagnosis
& treatment) against explicit criteria
and the implementation of change”
'Principles for Best Practice in Clinical Audit' (2002,
NICE
7/20/2015
5
Clinical Audit Cycle
1. Select
topic
8. Re-audit
2. Agree
standards of
best practice
7. Implement
change
Action
6. Make
recommendations
3. Define
methodology
Audit
5. Analysis and
Reporting
7/20/2015
Planning
4. Pilot
and data
collection
6
BENEFITS OF AUDIT
• Identifies and promote good practice
• Can lead to improvement in service delivery
and outcomes for users
• Provides opportunity for training and
education
• Helps to ensure better use of resources
hence improved efficiency
• Can improve working relationships,
communication and liaison between staff,
staff and service users and between agencies.
7/20/2015
7
THANK YOU FOR LISTENING
7/20/2015
8