Performance Improvement Strategy Chief Performance Improvement Officer June 2009 1
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Transcript Performance Improvement Strategy Chief Performance Improvement Officer June 2009 1
Performance Improvement Strategy
Chief Performance Improvement Officer
June 2009
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Responsibilities
• The Chief Performance Improvement Officer (PIO) is the
principal advisor to the Under Secretary and Deputy
Under Secretary for leading/facilitating the USPTO in:
Implementing performance improvement
strategies/tools such as adopting Baldrige National
Quality Program principles and Lean Six Sigma.
Ensuring strategic goals are aggressive, realistic,
accurately measured and linked to the Strategic
Plan.
Evaluating the potential impact and effectiveness of
USPTO programs.
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Priority 1 -- Strategic Management Process
Understand what we are
supposed to do and for whom
• Mission
• Guiding Principles
• Foundational/Contextual Information
Execute the plan – Measure results
• Value Stream/Process Improvement
• Data-Driven Decision-Making
• Established drumbeat
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• Performance reviews
Monitor
• Accountability
Performance
• Enterprise learning
How We Measure
our Progress
Execution Plan
How We Get
There
• Short-term planning
• Identifying Initiatives
• Determining milestones
• Prioritizing
• Assigning Accountability
• Identifying performance measures
Enterprise
Profile
Who We Are
Strategic
Management
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Outline the approach on
how to achieve desired
goals and objectives
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Enterprise
Assessment
What We Do
3
Strategic Plan
Where We Are Going
Understand what we are
doing, how and what it costs
• Strategic Core Value Streams
• Processes
• Strengths and weaknesses
• Core capabilities
• Performance/Capability Gaps
Understand our environment,
how it’s changing and where
we should head
• Vision
• Long-term planning
• Strategic Goals, Objectives, Strategies and Metrics
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Activities Completed
• Established Chief Performance Improvement Officer.
• Provided initial training/education to Executives and
business unit representatives on Baldrige principles and
Lean Six Sigma.
• Conducted several Lean Six Sigma projects in the Office
of the Chief Administrative Officer. Lean Six Sigma is a
problem-solving tool to improve business processes.
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Activities in Progress
• The USPTO leadership has begun to update the
Strategic plan.
• The Patent Training Academy (PTA) is currently
implementing ISO 9001, a Quality Management
System. The PTA is expected to achieve certification
this month.
• The Office of the Chief Information Officer is
implementing ITIL (Information Technology
Infrastructure Library), which is a quality approach
focused on the management of IT service processes.
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