Transcript Performance Improvement Strategy Chief Performance Improvement Officer June 2009 1

Performance Improvement Strategy
Chief Performance Improvement Officer
June 2009
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Responsibilities
• The Chief Performance Improvement Officer (PIO) is the
principal advisor to the Under Secretary and Deputy
Under Secretary for leading/facilitating the USPTO in:

Implementing performance improvement
strategies/tools such as adopting Baldrige National
Quality Program principles and Lean Six Sigma.

Ensuring strategic goals are aggressive, realistic,
accurately measured and linked to the Strategic
Plan.

Evaluating the potential impact and effectiveness of
USPTO programs.
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Priority 1 -- Strategic Management Process
Understand what we are
supposed to do and for whom
• Mission
• Guiding Principles
• Foundational/Contextual Information
Execute the plan – Measure results
• Value Stream/Process Improvement
• Data-Driven Decision-Making
• Established drumbeat
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• Performance reviews
Monitor
• Accountability
Performance
• Enterprise learning
How We Measure
our Progress
Execution Plan
How We Get
There
• Short-term planning
• Identifying Initiatives
• Determining milestones
• Prioritizing
• Assigning Accountability
• Identifying performance measures
Enterprise
Profile
Who We Are
Strategic
Management
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Outline the approach on
how to achieve desired
goals and objectives
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Enterprise
Assessment
What We Do
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Strategic Plan
Where We Are Going
Understand what we are
doing, how and what it costs
• Strategic Core Value Streams
• Processes
• Strengths and weaknesses
• Core capabilities
• Performance/Capability Gaps
Understand our environment,
how it’s changing and where
we should head
• Vision
• Long-term planning
• Strategic Goals, Objectives, Strategies and Metrics
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Activities Completed
• Established Chief Performance Improvement Officer.
• Provided initial training/education to Executives and
business unit representatives on Baldrige principles and
Lean Six Sigma.
• Conducted several Lean Six Sigma projects in the Office
of the Chief Administrative Officer. Lean Six Sigma is a
problem-solving tool to improve business processes.
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Activities in Progress
• The USPTO leadership has begun to update the
Strategic plan.
• The Patent Training Academy (PTA) is currently
implementing ISO 9001, a Quality Management
System. The PTA is expected to achieve certification
this month.
• The Office of the Chief Information Officer is
implementing ITIL (Information Technology
Infrastructure Library), which is a quality approach
focused on the management of IT service processes.
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