Transcript Chapter 16: Managing Change and Organizational Learning

Chapter 16: Managing Change and
Organizational Learning
By: Amanda Stampke & Adam Tolman
The Book

Forces of Change
External
 Internal

Lewin’s Change Model
 Kotter’s Eight Steps for Leading
Organizational Change
 Managing Resistance to Change
 Creating a Learning Organization

Article

Change is needed for the future of
the business
Effective Communication
 Full and active executive support,
 Employee involvement,
 Organizational planning and analysis
and widespread perceived need for the
change


Trust
Changes Experienced
Downsizing
 Mergers
 TQM
 Restructuring Jobs
 Relocating Facilities
 Changing Work Requirements
 New Technology/Software
 New Programs

What is Needed
Clear Vision
 “Executive Champion”
 Attention
 Sponsor Portions of the Change
 Managerial and Personal Actions
 Establish a Structure
 Measure and Reward

What is Needed cont.
Feedback
 Human Element
 Participate in Training
 Be Honesty and Worthy of Trust

Analysis of the Change
Assess Organization
 Turn the Vision
 Gather Information and
Communicate reasons for the
change
 Assess Potential Impact
 Plan the Communication
 Determine the WIIFM

Analysis of the Change
Development of a Theoretical
Underpinning
 Be Honest and Worthy of Trust

Questions?