Transcript Wipeout Challenge – Total Quality Management

Quality Control
(1) Right first
time
(2) Uses
(3) Takes
inspectors at responsibility
the end of the away from the
process
workers
(4) Empowers
employees
Values
1
10
2
20
(5) Increases a
firms labour
costs
(6) Quality
standards
need to be
agreed
(7) Everyone
responsible
for quality
(9) Can meet
workers
esteem needs
(10) Quality
checked at the
end of the
process
(11) Need to
spend money
on staff
training
(12) May slow
down
production
when first
implemented
(14) Can
improve staff
motivation
(15) Does little
to encourage
staff to improve
quality
(16) Increases 10
workers
11
responsibility
(13) Possible
staff
resistance
(8) Workers
3
may not
welcome extra 4
responsibility 5
Which are features of TQM?
30
40
50
6
60
7
70
8
80
9
90
100
110
Next
TEAM