Transcript WIA YOUTH PROGRAM Case Management 1
WIA YOUTH PROGRAM
Case Management
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Case Management
Case management is a youth-centered, goal oriented process for assessing needs of youth for particular services to meet educational & employment goals & assisting youth in obtaining those services. There is no single model to organize case management for a youth development system. Sometimes there is a person everyone can point at & say, “That is Marsha’s case manager & he/she meets with Marsha on a regular basis”. In most cases, case management activities are distributed across programs & staff.
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Case Management
The model will depend on how the youth’s education and workforce readiness services are delivered, the level of collaboration among key organizations, staff capacity, & to some extent, technology & organizational infrastructure
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Case Management (Concepts)
Comprehensive & youth-centered Development of Individual Service Strategy (ISS) Mutual respect between youth & case manager Requires partnerships at youth’s level Involves youth’s family & significant others Relates youth’s actions to outcomes Integrated & coordinated Case manager & youth must be accountable Involves flexibility & creative problem-solving Requires partnerships at system level
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Case Management (Principles)
Some of the key principles embedded in effective case management services include: Social group work as a method for attaining both individual & system goals Maintaining ethical standards at all times Focusing on relationship - building trust when working with youth Always remaining sensitive to ethnicity & diversity Incorporating youth development practices in all aspects of case management 5
Case Management (case manager)
A case manager is an: Advocate Coordinator Broker Colleague & collaborator Consultant Counselor Evaluator Planner Problem solver Record keeper
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Case Management (Case Manager)
Eight pitfalls for case managers to avoid
Inappropriate expectations Need to control Accepting poor work Rescuing youth Getting even Giving up Getting angry Using payoffs too frequently
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Case Management (Recognition Systems)
To spur achievement among youth, a recognition system must be:
Measurable - must acknowledge tangible behaviors or achievements Know the youth - what the reward is & how to achieve it Built around a desirable prize - not necessarily something expensive, but something that is inherently prized or difficult to get otherwise Frequent - offering lots of small rewards rather that one large reward
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Case Management (Recognition)
Sample milestones for recognition
Perfect attendance Most improvement Positive attitude Completion of training Completion of GED or HSED Student of the week and/or month Certificate of completion Personal note Letter of reference to employer 9
Case Management (Record Keeping)
Record keeping is an essential component of case management. Records are used to documents & retain information about youth, about the process & progress of the services being provided. Individual records are used in planning, implementing, & evaluating services. In addition, the case record is a focal point for accountability to funding, & the youth-services profession in general. Record keeping is both a helping & administrative function.
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Case Management (Record Keeping)
Uses for records
Need/problem identification Worker interactions Service documentation Case continuity Communications with others delivering services Supervision, consultation & peer review Monitoring & evaluation Administrative decision making
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Case Management (Record Keeping)
Requirements for adequate record keeping
Writing skills, (spelling, diction, punctuation, sentence structure & composition Organized support (adequate clerical services, time & equipment Explicit standards & procedures
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Case Management (Record Keeping)
Qualities of staff needed for structured record keeping
Assume more responsibility Organized Effective planner Good writer Pleasant personality Ethical Patient Assertive
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Case Management (Record Keeping)
Guidelines - record keeping decision making
What are the functions of the record?
How will the information be used?
What content & structure will fulfill these functions best?
What is the scope of accountability to youth, organizations, communities, funding agencies & the professional community Records need to be both efficient & sufficient
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Case Management (Record Keeping)
Guidelines for recording keeping decision making (continued)
How can the record best represent the essential elements of services, purpose, plan process & progress?
Who will have access to the records or information in the records?
How can the content, access & use of the record be limited to protect the youth’s privacy?
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Case Management (Record Keeping)
Guidelines for record keeping decision making (continued)
How will record affect the youth if the wrong person gains access to record?
Is there a customary form or structure for record?
Will use of record be facilitated by adhering to a common format?
How can costs of record keeping be minimized?
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Case Management (Record Keeping)
Strategies for maintaining high standards for case files
Management team provide written description of standards for case notes & case file managers Stress importance of record keeping Set aside a specific time weekly to update files Enter case notes immediately after talking with youth on phone or in person
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Case Management ( Record Keeping)
Case notes
Outcome - was the purpose of the meeting achieved?
Were other objectives realized?
Impressions & assessment Plans for future intervention Describe context Purpose of interview Observation (appearance, seating & the way the youth presents themselves
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