Transcript Nortel Communication Server 1000 R6.0 BUSINESS MADE SIMPLE Asko Hotakainen Senior Sales Engineer

Nortel Communication Server 1000 R6.0
Asko Hotakainen
Senior Sales Engineer
BUSINESS MADE SIMPLE
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Nortel Confidential Information
Nortel Communication Servers
A Vision and Path To The Future
• Consolidate and Simplify
• Deliver Nortel Business Grade Telephony
• Extend Communication Applications and Business
Process Integration
• Mobility services
• Collaboration (Audio, Video, Data)
• Engaged Applications & SOA
• Partnerships & Integration – e.g. Microsoft,
IBM, HP
•
•
•
•
Open SIP Eco System
Hardware flexibility & portability, COTS where applicable
Scalability up & down
Customer Focus
IP Telephony with a View to the Future
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CS1000/Meridian 1 Software
• Over 750 features/applications available
• 25 plus years of telephony software research and development
• Over 1.2 billion invested in R &D on software alone
• Software designed to meet all business needs addressing:
• Personal, workgroup and business
productivity
• Security and administration
• Customer responsiveness
• Solutions for every vertical market
Proven… Reliable… Feature-Rich!
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Software Service Levels/Licensing
• All features are made available through two Service levels
• Enhanced Service Level typically applies for stand-alone systems
• Premium Service Level includes all the features of Enhanced and adds
Networking software for multi-system connectivity
• Client Licenses – purchased individually
• Required for each TDM port (analogue, digital, CLASS), etc
• Required for each IP, MoBX, SIPN/SIP3 etc. port
• Map to desired Service Level, and priced accordingly
• System Licenses – purchased individually
• Required for Music, Recorded Announcements, ACD agent, etc
• Optional Features
• Includes features such as Internal LIS, Global Plug-Ins, etc
• All licenses controlled by Incremental Software Management module of core
software.
• Often referred to as “ISM”
• License charges are a “Right To Use” (RTU) one time fee.
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CS1000 6.0 Content Value Map Summary
Flexible
Secure
Business Continuity
Simple
• SIP line evolution: BGT including Hospitality
features with Nortel and 3rd party SIP clients
• CPPM Co-resident Call Server & Signaling Server
• Signaling Server Apps Migration to “Open” Linux
• New COTS – IBM x3350 and Dell R300: higher
performance,/capacity and redundancy
• Unicode Name Directory
• Web services API leveraging UCM framework
• IP call recording for OCS
• Multi-DN recording and Record on Demand*
• OCSWave13 support*
• MGXPEC*
• MG1010*
• Vacant Number Routing and MCDN Alternate
Routing for IP: improved call treatment
• CLID privacy indication handling with network wide
support
• NRS capacity improvements
• UNIStim IP Client improvements for Unicode name
display
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* Indicates parallel program to 6.0
• UCM primary security domain
• Integrated signaling security for Unistim IP Clients
(D/TLS ready)
• Port access restrictions
• Secure File Transfer (sFTP)
• OA&M security audit logging
• Base Linux OS hardening
• TLS and sRTP
• UCM Common Services
• Linux-based centralized software deployment (SS
applications and Linux-based patching)
• Element manager phone provisioning
• Centralized Dial Plan (E.164 support)
• Serviceability - new Diagnostics Tools
• Patch management enhancements
• Telephony Manager 4.0
• Subscriber Manager 2.0*
• Proactive Network Manager 2.0 ready
Flexible
CS1000 Release 6.0—Flexible
BUSINESS MADE SIMPLE
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Nortel Confidential Information
Flexible
CS1000 R6 Content
• SIP line integration
• CP PM co-resident Call Server & Signaling Server
• Signaling Server Migration to Linux
• New COTS hardware
• Unicode Name Directory
• Web services API
• IP call recording enhancements
Adapting to Customer Environments
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Flexible
SIP History
• Release 4.x delivered:
• Support for a SIP client on CS1000
• SIP trunks for private networking
• Integration with Microsoft LCS.
Continued
Evolution of SIP
Services
• Release 5.x delivered:
• SIP Proxy Server as part of the Network Routing Service (NRS)
• Universal Extension (Uext) support for SIP endpoints
• Support for SIP Mobility (MCC 3100)
• SIP Trunking to Carriers
• SIP Standards and message management enhancements
• Converged Office integration with Microsoft Office Communication
Server (OCS).
• SIP Line (R5.5) using UEXT types SIPN, SIP3. Up to 9000 SIP
clients per system
Meeting Customer Requirement for Evolution to SIP
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Flexible
R6 - SIP Line Services
• New Enhanced Service and System Components
• SIP Management
• SIP Line Gateway
SIP Set Access to:
• SIPL Uext License
• Business grade
• Support of Nortel & 3rd party SIP Clients
telephony features
• Customer Value
• Hospitality features
• Extends business grade telephony features
for Nortel and 3rd party SIP sets
• Ideal for analog
replacement
• Extends CS1000 high availability feature to
Nortel and 3rd party SIP end points
• Enables larger SIP deployments and reduces
cost of hardware
• Provides more choice in types of sets deployed
• Future proof solution with more open SIP based sets
Meeting Customer Requirement for Evolution to SIP
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Flexible
SIP Line – Business Grade Telephony
• Telephony on SIP Endpoints
• Focused list of telephony
features – suite grows overtime
• Hospitality features via Flexible
Feature Codes (FFCs)
• Access to Conferencing, tones,
announcements, etc
• Managed within CS1000 EM
Phone provisioning
• Dial Plan and COS integration
• Full dial plan interworking within
CS1K – just another line type
• Zone-based dialing,
CDP/UDP/E.164/etc
• NCOS/COS, BARS/NARS, etc.
• CS1000 Bandwidth management
• ESA
• SIP Endpoints ‘Fit’ within
CS1000 implementation
• Can track movement of SIP
endpoints
• Network ‘fit’
• Redundancy – Basic 1+1
• Redundancy – Branch
Office/Geo-Redundancy
(BO/GR)
(S1/S2 dependent)
• Supported CODECs align with
CS1000
Building the Base for Evolution of Robust Solution
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Flexible
SIP Line - ‘User’ Features
Call Forwarding - All Calls
Message Waiting Indication (MWI)
Call Forwarding – Busy
Missed Call Indication
Call Forwarding - Don’t Answer
Multiple Line Appearances
Extension Mobility –
ability to use ‘unassigned’ phones
Call Forwarding - Follow-Me
(Internal & External) (Call Forward
by Call Type)
Speed Dialing
Attendant to SIP User
Music on Hold
Calling Name Delivery
Hunting
Account Code
Capabilities and Forced
Authentication Code
Calling Number Delivery
Do not Disturb/Make Set Busy
Call Hold
Call Back on Busy (Ring Again on
Busy)
Barge-in and Privacy
Call back on Free (Ring Again No
answer)
Immediate Divert -- Blind
Transfer
Call Park/Retrieve
Call Pickup (Group)/Retrieve
Call Transfer
Call Waiting
Standard Boss-Secretary Features
DID/DOD
Shared Extensions on Multiple
Phones -- MADN
Last Internal/External Number
Redials
Distinctive Ringing
Call Priority and Preemption - TBV
Conference 3/6
NOTE: Call Server-based Features; Orange is Client-based Features; and Red Requires a Flex Feature Code (FFC)
Combination of System and FFCs
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Flexible
SIP Line - Supported Clients
• Nortel SIP Clients
• SIP Hard Clients
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•
•
•
1120E, 1140E with SIP Firmware R2.x
New LG/Nortel Model 3820 coming
Nortel 1535 SIP Video Phone
Note: LG/Nortel 68xx Series are not
supported
• Nortel IP Softphone 3456
• PC Version
• 3rd party SIP Clients
• SIP Hard Clients
• Teledex SIP hotel phones (ND2200,
LD4200, NDC2200 (DECT Cordless))
• ipDialog SIP phones (SIPTone V)
• SIP Soft Clients
• 3rd Party—TBD
• Other Certified Clients Coming!
Breadth of Clients
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Flexible
Signaling Server Migration to Linux
• Migration of all signaling server
applications to Linux
Small
• Customer Value
• Reduces time, cost, and complexity to
deploy, manage and maintain
• COTS provides scalable solution for
small, medium, and large enterprises
• Linux commonality simplifies IT skill sets
Large
Complete Solution to Fit All Customer Needs
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What is Co-Res?
Call Server
Application
(VxEll)
Signaling
Server
Applications
(Linux)
System
Management
Applications
(Linux)
Platform: CPPM with
40GB Hard Drive,
2GB memory.
Keycode & Dongle:
new system type
4121.
Linux RHEL5.1
Base OS
CPPM Card with 40GB Hard
Disk & 2GB Memory
CS, SS & SMS Co-Residing Together on a Single CPPM
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Supported Co-Res Configurations
• Small Peer Node (CS1000E)
• Option 11C Evolution (CS1000E TDM)
• Main Office / Branch office (MG1000B)
• GR N-Way - & SMG (MG1000E)
Co-Res can support up to 1000IP +500 TDM users
(720 users for TDM only configuration.
VxWorks CS still supported for large customers or those required
HA (redundant CS)
CS1000 solutions can be a mixture of Co-Res and non-Co-Res
building blocks. (With Co-Res can still separate Applications as
required)
Co-Res is only supported on CPPM in 6.0.
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Flexible
Web Services API
• Remote management and
configuration of Call Server, NRS,
and key Signaling Server data
• Java based
• Supports SOAP and HTTP
interfaces
• Secured via ECM
• SSL encryption
• Customer Value
• Enables 3rd parties to interface into
CS1000 management to augment
application delivery
• Reduce time and complexity of
writing and maintaining applications
• Open access to data previously not
accessible
• Provides single point of secure data
access
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CS1000 Web Service in Release 6.0
Input Command:
String command =
"<?xml version=\"1.0\"?>" +
"<LDOVL>“ +
"<LD>21</LD>“ +
“<REQ>ltm</REQ>" +
returns
"</LDOVL>";
System.out.println(
service.executeOverlayCommand(
command, "admin1" ) );
From traditional overlays,
ease of integration into XML
interpretation tools.
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Flexible
IP Call Recording Enhancements
• Record on demand and from any
line including expansion module
• Record with OCS Converged Office
• Record and perform other functions
on same DN simultaneously
• Multi-DN recording
• Customer Value
• Record from anywhere
• Archiving of voice conversations
• Addresses regulatory
requirements
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Architecture of IP Call Recording for OCS
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Secure
CS1000 Release 6.0—Secure
BUSINESS MADE SIMPLE
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Nortel Confidential Information
Secure
CS1000 R6 Content
• UCM Security Framework
Enhancements
• UNIStim Signaling Security
• Access Restrictions
• Secure Transport Enhancements
• OA&M Security Audit Logging
• Linux OS Hardening
• SRTP and TLS Enhancements
Ensuring business integrity
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Secure
UCM Security Framework Enhancements
• Centralized authentication for all
access
• Automatic population of UCM
Element Table
• Improved permissions
granularity
• Combining roles/permissions
uses “most privileged” policy
• Customer Value
• Strengthens and simplifies
management security
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Secure
OA&M Security Audit Logging
• Centralized logging infrastructure  UCM
• Recording and archiving of all system
administrator operational tasks and all
security events
• Secure log forwarding mechanism and
access control infrastructure
• Common logging format and structure
• Log content parsing utilities
• Customer Value
• Simplifies management through
consolidation of OAM Admin and Security
Logs
• Improves 3rd party interworking
• Enables compliance with regulatory
requirements
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Secure
Access Restrictions
• Port-based access restrictions for
VxWorks built into CS1000 to deny various
attacks
• Only recognized IP addresses gain
access - prevents attacks from
unaccepted source addresses
• Linux Port Filtering (MFC) provides same
function for Linux based appliances
• Customer Value
• Prevents access to unwanted, insecure
protocols including from restricted
entities
• Provides integrated protection from
Denial of Service attacks
• Eliminates the need to install and
maintain a separate entity to provide
server protection
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Authentication
LDAP
(i.e. AD)
Optional Network Authentication
UCM
Primary Security Server
UCM
Backup Security Server
SIP Line GW
Public
Certificate
System B
Private
Certificate
System B
Key
System
Management
A
IPsec
Call Server
Password &
Role Based
Management
Media Gateway
SIP Line GW
Linux Nodal
Services
SRTP
SRTP
3 Party SIP
Clients
Linux Nodal Services
TPS
SIP GW
H323
Element Manager
UCM
Port Access
Restrictions
SRTP
Call Server
Centralized
Security and OAM
Logs
Media Gateway
Secure File Transfer Protocol
(SFTP)
Linux Nodal
Services
SIP Proxy / NRS
Secondary
ISSS / IPsec
Datagram Transport Layer Security
(DTLS)
SIP TLS
802.1x Authentication
Certificate
System
A
Authority
SSL / TLS
rd
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UCM
Directory
Services
Linux Master Firewall Control
SIP Proxy / NRS
Primary
Secure Shell (SSH)
Radius
Encryption SSL
CS1000 Security Framework
Simple
CS1000 Release 6.0—Simple
BUSINESS MADE SIMPLE
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Nortel Confidential Information
Simple
CS1000 R6 Content
• Flexible Zone-based Dialing
• Serviceability enhancements
• Linux-based centralized software deployment and patching
• More Comprehensive and Intuitive Management Control with Unified
Common Manager
• Patch management enhancements
(VxWorks)
• Telephony Manager 4.0
• Element manager phone provisioning
• Subscriber Manager 2.0
Facilitating Deployment, Maintenance, Service, and
Management
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Simple
Zone-Based Dialing
• Dial plan, numbering plan, and
routing enhancements for migration
to a centralized deployment model
• CS1000 for larger configurations
increasing demand for this model
• Customer Value
• Facilitates migrating multiple
small systems to a centralized
model by enabling users to
continue to use their existing dial
plans
• Lowers total cost of ownership
through system consolidation
• Centralized deployment model
simplifies maintenance,
upgrades, and feature additions
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Distributed
Large
Site
Small
Site
Small
Site
Small
Site
Centralized
Large
Site
Branch
Branch
Branch
CS1000E Enables Customers to Migrate
to Resilient Architecture and Maximize Current Investment
Target
Architecture
Current Architecture
CS1000M CC/Voice Mail
CS1000M CC/Voice Mail
CS1000M CC/Voice Mail
MG1000e
MG1000e
MG1000e
MG1000e
MG1000e
MG1000e
MG1000e
MG1000e
CS1000M CC/Voice Mail
Existing
Network
CS1000M CC/Voice Mail
CS1000M CC/Voice Mail
CS1000e Contact Center
CS1000M CC/Voice Mail
CS1000e Contact Center
CS1000M CC/Voice Mail
Nortel/Microsoft
UC (OCS/Email)
Microsoft
OCS/Email
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Enhanced
Network
Simple
Telephony Manager 4.0
• Function concurrency to support
new capabilities of CS1000 R6
Print Graphs and Reports
• Web report scheduling
• Unicode User ID support
Traffic, Directories
Customer Value
Telephony
Manager
• Simplified reporting
• Reduced synchronization errors
Moves, Adds,
& Changes
Telecom Billing
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Navigate Systems
Monitor Faults &
Perform Maintenance
Simple
Element Manager—Phone Provisioning
• Enables phone provisioning
from Element Manager and
interface to Subscriber Manager
• Provides ability to span TNs
beyond a single card
• New graphical interface
• Supports employee references
in import/export of phones and
templates
• Customer Value
• Simplifies phone provisioning
lowering TCO
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Element Manager Enhancements
Graphical Interface for Phone Programming
• Provides the ability for the user
to program phone keys using a
graphical image of the phone.
• Clicking the key on the graphical
image will take the user to the
corresponding key in the keys
section of the Phone Details
page.
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Business
Continuity
CS1000 Release 6.0—Business Continuity
BUSINESS MADE SIMPLE
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Nortel Confidential Information
Business
Continuity
CS1000 Release 6.0 Content
• Call Routing Enhancements
• CLID Enhancements
• NRS Enhancements
Assuring High Availability across the Enterprise
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Business
Continuity
Call Routing Enhancements
• Enhancements to Vacant
Number Routing (VNR) and
MCDN Alternate Routing
(MALT)
• Improves alternate routing for
system to take action on more
types of failed call attempts
• Customer Value
• Augments successful call
routing for failed route scenarios
• Improves end user satisfaction
• Simplifies dial plans
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Call Routing Enhancements
• Provide proper call clearing treatment for ‘vacant number’
calls over IP domain.
• Combine both the VNR and MALT function for calls routed
over IP:
• To allow the customer to route the call better to proper
destination.
• To give better intercept treatment (RAN, MUSIC etc).
• Provide flexibility for the user to configure predefined
MCDN cause values to perform MALT, for calls to IP.
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Call Routing Enhancements
MALT – MCDN ALTernate Routing
• Meridian Customer Defined Networking ALTernate routing
provides ability to use an alternate route (second, third...)
• AKA by the feature name “Step Back On Congestion”
(SBOC), the prompt used in overlay 86
• Base MALT feature uses “one of six” fixed cause codes
(non-provisionable)
• 3 - No route to destination
• 27 - Destination is out of service
• 34 - No circuit or channel available
• 38 - Network out of service
• 41 - Temporary failure
• 42 - Switching equipment congestion
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Call Routing Enhancements
New MALT Causes
• Additional causes to configure in Element Manager for MALT:
• 01 – unassigned number
(28 – invalid number format – is treated the same as cause code 1)
• 20 – subscriber absent
• 47 – Resources unavailable
• 51 - Call rejected; blocked by MBG
• 52 - Outgoing call barred
• 53 - Outgoing call barred in closed user group
• 54 - Incoming call barred
• 55 - Incoming call barred in closed user group
• 63 – service or option not available
• Groups: “all Nortel” and “third party”
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Business
Continuity
NRS Enhancements
• Proxy Server co-resident with
NRS redirect function
• Endpoints configured to use
one or the other
• Linux OS (VxWorks support
discontinued)
Redirect
Proxy
• Improved performance and
capacity
• Same cost routing with load
balancing
• Customer Value
• Single platform for SPS and
NRS
• Improved reliability for call
routing
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NRS
NRS Enhancements (1 of 2)
• MySQL database migration
• Performance and capacity improvement over SOLID DB
• Open source
• Applications impacted/interaction
• NRS/NRSM
• PD
• EM-BCC/Subscriber Manager
• Redirect server support on Linux
• The redirect server functionality used to be supported on the
VxWorks platform
• Linux SPS supports redirection through the use of its network
feature processor on a per call basis in previous releases
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NRS Enhancements (2 of 2)
• Same cost routing with SPS and GK
• Ability to configure the same route on multiple GWs
• Maximum 8 endpoints with the same cost are allowed
(subject to the validation scope)
• Allows load sharing across gateways
• Increase the SIP/H.323 call capacity using multiple GWs
• The DB query returns multiple GW targets and then is
randomly selected so that calls are load balanced
• Not supported for NCS functionality
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Communication Server 1000
Beyond R6.0
• Continued migration to Linux and COTS hardware
• Lower cost, scalable solution based on open standards
• Continued SIP Line evolution
• Increased Business Grade Telephony support
• Support for SIP DECT, MC3100 and OC Client
• SIP clients as ACD agents
• SRTP support on IP Phone 11xx
• Improved scalability
• Increasing capacities for a single system
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Communication Server 1000
Beyond R6.0
• IPv6 Support
• Evolution to meet customer
demand
• SNMP v3
• Enables encryption of SNMP
traffic to meet customer
security requirements
• Support for integrated regional
dialing plans
• Enables use of different
dialing plans within one
enterprise
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Enterprise Telephony Roadmap
• Media Gateway 1010
• Solution for high density and
redundancy
• Optional Dual Power Supply
• Singular building block that will
scale from small to large systems
• MGXPEC card (POI)
• Enables migration of large TDM
systems to CS1000E
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MG1010 Media Gateway Chassis
• Provides Cost Reduction over existing form factors
• Replaces MG1000 + Expander chassis combination
• Replaces CS1000M/Option 61c/Option 81c IPE modules when migrating to
CS1000E
• An Effective gateway chassis for IP, hybrid and TDM solutions.
• High density, compact form factor (10 IPE slots; plus 2 CP slots)
• 19” Rack Mountable 9U Chassis
• Uses standard MGC and one each 96 and 32 port DSP daughter boards
• Supports TDMI cards in all slots (subject to DSP limitations)
• Flexible to meet all customer requirements from small to large
• Single building block chassis for all system
sizes
• Available redundant / load sharing, hotswappable power supplies
• Redundant, field replaceable Blowers /
Fans
• Functionally equivalent to current system
offerings
• No dependencies on planned software programs
• System capacities are determined by CPPM/MGC
& software
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CS1000 Release 6.0 Portfolio Summary
• Consolidation of the product portfolio at Rls 6.0
• CS1000E SA
• New Option - CS1000E Co-Res
• New Option - CS1000E TDM
• CS1000E HA
• SMG 1000E
• MG 1000B
• CS1000M SG/MG
• Option 61C/81C
• Option 11C not supported on Release 6.0
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TACK
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