Transcript Document 7128411

WELCOME TO
EMOTIONAL INTELLIGENCE
TRAINING
24 March 2009
Payyanur College
Payyanur
By
C. Radhakrishnan
C. Radhakrishnan
19 May 2016
EMOTIONAL INTELLIGENCE
“We are being judged by a
new yardstick; not just how
smart we are, or by our
training and expertise, but
also how well we handle
ourselves and each other.”
Daniel Goleman, Ph.D.
Working with
Emotional Intelligence
C. Radhakrishnan
GOOD PERSONALITY
control over body and mind
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EMOTIONAL INTELLIGENCE
 Good
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Attributes of a person with “Good
personality”?
Good physique
Pleasing manners
Personal and Professional integrity
Trustworthiness and reliability
WHAT IS EMOTIONAL INTELLIGENCE?
EMOTIONAL INTELLIGENCE
C. Radhakrishnan
19 May 2016
Emotional intelligence is not about being
nice all the time
 It is about being honest.
 Emotional intelligence is not about being
“touchy-feely.”
 It is about being aware of your feelings,
and those of others.
 Emotional intelligence is not about being
emotional.
 It is about being smart with your
emotions.

ACCORDING TO DANIEL GOLEMAN
C. Radhakrishnan
EMOTIONAL INTELLIGENCE
set of key skills, abilities and
competencies that can be learned by
anyone. (unlike traditional Intelligence
Quotient (IQ) which is primarily innate)
 He writes that emotional intelligence
include such skills as being able to
motivate oneself, being persistent in
facing obstacles and achieve goals,
controlling impulses and delaying
gratification, controlling one’s moods,
thinking rationally, empathizing with
others and hoping.
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A
EMOTIONAL INTELLIGENCE
C. Radhakrishnan
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TODAY’S TRAINING WILL HELP YOU
 Understand emotional intelligence and
why it is important to personal and
professional success.
 Recognize five competencies you can
work on to increase your level of
emotional intelligence.
 Listen to and employ your emotions for
better decision making.
 Show you care, and build trust by
displaying sensitivity and concern.
 Use your energy and enthusiasm to
motivate others.
SAARNI, CAROLYN (1999)
AMERICAN “FOLK THEORIES” OF EMOTION
C. Radhakrishnan
EMOTIONAL INTELLIGENCE
volcano theory (“If you don’t vent your
emotions, you’ll explode”)
 The tidal wave theory (“ Don’t ever lose
control because your feelings will
overwhelm you”)
 The out-of-sight/out-of mind theory (If you
don’t think about your feelings, they will go
away)
 The Vulcan theory (“ Your emotions are
irrational and illogical, they only get in the
way of solving problems”)
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 The
career success
 Stronger personal relationships
 Increased optimism and confidence
 Better health
C. Radhakrishnan
EMOTIONAL INTELLIGENCE
 Greater
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PERSONAL BENEFITS OF
EMOTIONAL INTELLIGENCE
 Effective
C. Radhakrishnan
EMOTIONAL INTELLIGENCE
leadership skills
 Improved communication
 Less workplace conflict
 Better problem solving skills
 Increased likelihood of promotion
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PROFESSIONAL BENEFITS OF
EMOTIONAL INTELLIGENCE
THE FIVE ESSENTIAL COMPETENCIES OF
EMOTIONAL INTELLIGENCE
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SelfRegulation
EMOTIONAL INTELLIGENCE
Relate to
Ourselves
SelfAwareness
SelfMotivation
Essential
Competencies
Empathy
Relate to
Others
C. Radhakrishnan
Effective
Relationships
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EMOTIONAL INTELLIGENCE
C. Radhakrishnan
C. Radhakrishnan
EMOTIONAL INTELLIGENCE
... what God says about
me?
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Do I believe ...
... my own self-perception
and the evaluation of
others?
C. Radhakrishnan
EMOTIONAL INTELLIGENCE
includes recognition of
our personality, our strengths and
weaknesses, our likes and dislikes.
 Developing self-awareness can help us to
recognise when we are stressed or under
pressure.
 It is also often a prerequisite for effective
communication and interpersonal
relations, as well as for developing
empathy for others.
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 Self-awareness
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 “If
EMOTIONAL INTELLIGENCE
you understand your
own feelings you get a
really great handle on
how you’re going to
interact and perform with
others…
 So one of the first starting
points is, ‘what’s going on
inside of me?”
Mr. Chuck Wolfe
President,
C. J. Wolfe Associates, LLC
C. Radhakrishnan
PRACTICING SELF-AWARENESS
C. Radhakrishnan
EMOTIONAL INTELLIGENCE
of our own
emotional states is the
foundation of all the E.I.
skills.
 Learn to “tune-in” to your
emotions – they can give
you valid information
about your responses to
stressful situations.
 Recognize the importance
of emotions even in
“technical” fields.
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 Awareness
Will
Skill
Deliberate
Practices
Attribution
Strategies
Meta
Cognition
Awareness
Feedback
Regulation
of one’s
Cognition
Knowledge
of one’s
Cognition
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EMOTIONAL INTELLIGENCE
Knowledge
Base
Motivation
SelfEfficacy
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SelfRegulation
EMOTIONAL INTELLIGENCE
“If we are in a heightened
state of agitation or anger
we cannot make good
decisions, we cannot reason
well.”
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SELF-REGULATION
Christine Casper
Communication, Motivation
& Management Inc.
C. Radhakrishnan
responsibility for choosing your
own emotional responses.
 Learn to “reframe” stressful situations
into ones that are challenging.
 Be aware of, and learn to manage, your
own emotional “triggers.”
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EMOTIONAL INTELLIGENCE
 Accept
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PRACTICING SELF-REGULATION
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C. Radhakrishnan
EMOTIONAL INTELLIGENCE
SELF-MOTIVATION
SELF-MOTIVATION
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 “High
EMOTIONAL INTELLIGENCE
performers are those
who are able to see with
some clarity to what degree
they are responsible for a
setback and to what degree
it may be circumstance or
other people, and as a result
they are able to be more
persistent.”
Dr. J.P. Pawliw-Fry
Co-Director,
Inst. For Health & Human Potential
C. Radhakrishnan
that emotions affect your
performance.
 Identify your “explanatory style.”
When a setback strikes, resist asking
“what’s wrong with me?” Instead, ask
“what can I fix?”
 Work to achieve your “flow state,”
being in the moment with work tasks.
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EMOTIONAL INTELLIGENCE
 Recognize
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PRACTICING SELF-MOTIVATION
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EMOTIONAL INTELLIGENCE
C. Radhakrishnan
8 MENTAL STEPS TO SELFMOTIVATION






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EMOTIONAL INTELLIGENCE

Use visual motivators: Inspirational quote or poster Cartoon or joke
Keep positive friends: Those support and build you up
Read and listen well: Books and tapes
Positive self-talk: Be your own best encourager
Life can be tough -get used to it: Life is not always fair;
it’s rarely easy. Stop thinking life should be easy.
Keep a positive attitude: Choose your attitude towards
your circumstances.
Take a break: Take some time to re-charge your emotional
and spiritual batteries.
Share with others: Once you are motivated yourself, start
motivating others. It will drive you to new heights of
accomplishment!
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
EMPATHY
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EMOTIONAL INTELLIGENCE
The first Empathy is
with a person’s
The second Empathy
is with a person’s
Actual Situation
Aspirations
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EMPATHY
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“If people will stop for a
moment and put
themselves in another
person’s shoes…it will help
them modify their own
behavior. It will help them
develop relationships with
those people.”
Darryl Grigg, Ed.D.
EMOTIONAL INTELLIGENCE
Co-Developer,
American Express Emotional Competence Program
C. Radhakrishnan
means recognizing, and
responding appropriately to, the
emotions of others.
 By expressing empathy, you also create
empathy in others.
 Realize that emotions impact such
measurable goals as productivity and
safety.
C. Radhakrishnan
EMOTIONAL INTELLIGENCE
 Empathy
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PRACTICING EMPATHY
EFFECTIVE
RELATIONSHIPS
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EMOTIONAL INTELLIGENCE
C. Radhakrishnan
 Employ
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EMOTIONAL INTELLIGENCE
all your emotional competencies
– awareness, regulation, motivation, and
empathy – to:
 Influence and persuade others.
 Build consensus and support for team
goals.
 Motivate and inspire yourself and others
to achieve those goals.
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CREATING EFFECTIVE RELATIONSHIPS
Ten Commandments Of Human Relationships
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EMOTIONAL INTELLIGENCE
Don't take yourself too seriously. When you add
lots of patience, and humility, you will have a
recipe for enduring success.
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1. Speak to People
2. Smile at People
3. Call People by Name
4. Be Friendly and Helpful
5. Be Cordial
6. Be Genuinely Interested In People
7. Be Generous With Praise
8. Be Considerate
9. Be Alert
10. Have a Good Sense of Humour
O
U
M
U
P
Emotional Awareness
Accurate Self-Assessment
Self-Confidence
Self Management
Self Control
Trustworthiness
Conscientiousness
Adaptability
Innovation
Motivation
Achievement Drive
Commitment
Initiative
Optimism
C. Radhakrishnan
Empathy
Understand Others
Developing Others
Service Orientation
Leveraging Diversity
Political Awareness
Social Skills
(Relationships)
Influence
Communication
Conflict Management
Leadership
Change Catalyst
Building Bonds
Collaboration & Cooperation
Team Capabilities
EMOTIONAL INTELLIGENCE
S
Self-Awareness
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T
EMOTIONAL INTELLIGENCE MAP
O
 Conduct
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T
HOW TO INCREASE YOUR EQ
EMOTIONAL INTELLIGENCE
a “personal inventory.”
 Analyze the setting & identify skills needed.
 Enlist trusted friends.
S  Focus on a few competencies.
U  Practice, practice, practice.
 Be observant and reflective.
M  Don’t expect immediate results.
 Learn from your mistakes.
 Acknowledge your successes.
U
P
C. Radhakrishnan
TO SUM UP
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EMOTIONAL INTELLIGENCE
"And so there's a real payoff. The people who will
become the leaders, the
people who will become the
star performers, are the ones
who have the strengths in the
key emotional intelligence
abilities.”
Daniel Goleman, Ph.D.
Founder,
Emotional Intelligence Services
C. Radhakrishnan
REFERENCES:
EMOTIONAL INTELLIGENCE
C. Radhakrishnan
19 May 2016
Gardner, H. (1983). Frames of Mind. New York:
Basic Books.
 Goleman, D. (1995). Emotional intelligence. New
York: Bantam Books.
 Mayer, J.D., Salovey, P., & Caruso, D. (2000).
Models of Emotional
 Intelligence. In Ed. R.J. Sternberg’s Handbook of
Intelligence (pp. 396-420). Cambridge, UK:
Cambridge University Press.
 Liptak, J.J. Using Emotional Intelligence to help
students succeed in college. Journal of
Employment Counseling.

You can always email me for clarification or assistance.
THANKS!
C. Radhakrishnan
EMOTIONAL INTELLIGENCE
[email protected]
19 May 2016
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