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Emotional Intelligence www.charity-works.co.uk Gardner’s Multiple Intelligences Theory Linguistic Logical-Mathematical Visual-Spatial Body-Kinesthetic Musical-Rhythmic Interpersonal Intrapersonal What is Emotional Intelligence? What is Emotional Intelligence? "the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions" P. Salovey and J. Mayer HBR – What Makes a Leader? “It's emotional intelligence: a group of five skills that enable the best leaders to maximize their own and their followers' performance. When senior managers at one company had a critical mass of EI capabilities, their divisions outperformed yearly earnings goals by 20%.” D. Goleman HBR - The Five EI Skills 1. Self-awareness – knowing one's strengths, weaknesses, drives, values, and impact on others 2. Self-regulation – controlling or redirecting disruptive impulses and moods; the propensity to suspend judgment and to think before acting 3. Motivation – relishing achievement for its own sake 4. Empathy – understanding other people's emotional make-up 5. Social skill – building rapport with others to move them in desired directions Self-awareness • Self-confidence • Realistic self-assessment • Thirst for constructive criticism Self-regulation • Trustworthiness and integrity • Comfort with ambiguity • Openness to change Motivation • A passion for the work itself and for new challenges • Unflagging energy to improve • Optimism in the face of failure Empathy • Expertise in attracting and retaining talent • High quality service to clients and customers • Ability to develop others • Sensitivity to cross-cultural differences Social skill • • • • Effectiveness in leading change Persuasiveness Extensive networking Expertise in building and leading teams HBR - The Five EI Skills 1. Self-awareness – knowing one's strengths, weaknesses, drives, values, and impact on others 2. Self-regulation – controlling or redirecting disruptive impulses and moods; the propensity to suspend judgment and to think before acting 3. Motivation – relishing achievement for its own sake 4. Empathy – understanding other people's emotional make-up 5. Social skill – building rapport with others to move them in desired directions Questions www.charity-works.co.uk