Transcript Emotional Intelligence

Emotional
Intelligence
sets apart good leaders
- an introductory workshop
Ian Govier
(Facilitator)
opportunitynowhere
What I wanted to
be when I grew up..
If I wasn’t a nurse, I’d be..
When I retire I’m going to…
What I want to achieve
or change as a result
of this workshop?
Isolation
Since the inception of the NHS,
Disempowerment of
more than 50 NHS public inquiries
staff and patients
Poor
have
been conducted to address
communication
catastrophic failures in patient care.
Failure of
The same 5 common
themes
systems and
Inadequate
emerge
from/ each
inquiry.
processes
leadership
management
Walshe & Higgins (2002)
“Emotional
Intelligence
Sets Apart
Good Leaders”
What is
Emotional
Intelligence?
EQ embraces two
aspects of intelligence:
• Understanding yourself,
your goals, intentions,
responses & behaviour
• Understanding others
& their feelings
Emotional Intelligence (EQ)
The ability to perceive emotions, to access
and generate emotions so as to assist
thought, to understand emotions and
emotional knowledge, and to reflectively
regulate emotions so as to promote
emotional and intellectual growth
Mayer and Salovey, 1990
•a field in infancy
•fast-growing
•aspects hearken to
research of the
1940’s
•“Being nice”
•Letting feelings
hang out”
another definition...
• "Emotional intelligence is the ability
to sense, understand, and effectively
apply the power and acumen of
emotions as a source of human
energy, information, connection, and
influence."
• Dr. Robert K. Cooper Executive EQ: Emotional Intelligence in
Leadership and Organizations, 1996.
and another definition...
• "Emotional Intelligence is a way of recognising,
understanding, and choosing how we think, feel, and
act. It shapes our interactions with others and our
understanding of ourselves. It defines how and what
we learn; it allows us to set priorities; it determines
the majority of our daily actions. Some research
suggests it is responsible for as much as 80% of the
"success" in our lives."
• Freedman et al. Handle With Care: Emotional Intelligence Activity Book,
1998
and yet another definition...
• "Emotional Intelligence is the intelligent
use of thoughts and emotions, heart and
mind working harmoniously. It’s the ability to
use the power of your emotions as a source
of information, motivation and connection."
• Randi B. Noyes. The Art of Leading Yourself – tap the power of your
Emotional Intelligence, 2004.
In other words, EQ is about……
• Knowing how you and others feel and
what to do about it
• Knowing what feels good and what feels
bad, and how to get from bad to good
• Possessing emotional awareness,
sensitivity and the management skills
that will help us to maximise our long
term happiness and survival
EQ
- seeing the
bigger picture
Like a tip of a great iceberg,
the true significance of our
emotional intelligence is
only now being uncovered
(Dr.Stephen R. Covey, 2004)
An elephant
is like a fan
An
elephant is
like a wall
An elephant
is like a spear
An elephant
is like a
rope
An elephant is
like a snake
An
elephant is
like a tree
“Emotional
Intelligence
Sets Apart
Good Leaders”
“Best Boss –
Worst Boss”
From your career experiences
identify the key characteristics
of your Best Boss / Worst Boss
Break
Time
The Components of
Emotional Intelligence (EQ)
•
•
•
•
•
Self-Awareness
Self (Emotion) Management
Empathy
Social Skills (Relationships)
Motivation
(Daniel Goleman, 1995)
Emotional Intelligence Star
Self
awareness
Motivation
Social skills
Self
management /
regulation
Empathy
Self-Awareness
The ability to recognize and understand
your moods, emotions, and drives, as
well as their effect on others
 Emotional self awareness
 Accurate self-assessment
 Self-confidence
‘0 wad some Power
the giftie gie us
To see oursels as
ithers see us!’
Robert Burns
How are
you feeling?
(naming and describing our emotions)
Group exercise
There are considered to be six basic emotions which
have universally recognizable facial expressions:
Surprise, Fear, Happiness, Anger, Sadness & Disgust.
Emotional self-awareness
• The inability to notice our true feelings can
leave us at the mercy of others.
• People with greater certainty about their
feelings are often better pilots of their lives
and have a surer sense about how they feel
about personal decisions.
The value of taking time for selfawareness requires an ability:
• to recognize appropriate body cues and
emotions
• to label cues and emotions accurately
• to stay open to unpleasant as well as
pleasant emotions
• to include the capacity for experiencing and
recognizing multiple and conflicting emotions
EQ
Awareness
Test
Group exercise
Self Awareness & Conflict
The ‘DESC’ Script
• Describe the situation
• Express how you FEEL
• Specify what you want
• Consequences which will result,
positive or negative
Emotional Intelligence Star
Self
awareness
Self
management /
regulation
Self-Management
• The ability to control or redirect disruptive
impulses and moods
• The propensity to suspend judgement to think
before acting
 Self-control
 Adaptability
 Trustworthiness
 Achievement
orientation
 Conscientious
 Initiative
Creating &
developing
TRUST
Group exercise
Be trusting
yet be wise!
Between what happens to us
and our response to it….
…..is our freedom to
choose our response
Emotional Intelligence Star
Self
awareness
Self
management /
regulation
Empathy
Empathy
• The ability to understand the emotional
makeup of other people
• Skill in treating people according to their
emotional reactions
 Empathy
 Organisational Awareness
 Workplace orientation
Developing
empathy
Group exercise
Developing empathy links to
• Greater emotional
stability
• Greater
interpersonal
sensitivity
• Better educational
performance
Developing empathy
Emotional Intelligence Star
Self
awareness
Self
management /
regulation
Social skills
Empathy
Social Skills
• Proficiency in managing relationships
and building networks
• An ability to find common ground and
build rapport
 Visionary Leadership
 Change catalyst
 Influence
 Building bonds
 Developing Others
 Teamwork and
collaboration
 Communication
P
The art of social relationships-managing emotions in others
• To excel at people skills means having
and using the competencies to be an
effective friend, negotiator, and LEADER.
One should be able to guide an
interaction, inspire others, make others
comfortable in social situations, and
influence and persuade others.
social
skills
Emotional Intelligence Star
Self
awareness
Motivation
Social skills
Self
management /
regulation
Empathy
Motivation
• A passion to work for reasons that go
beyond money or status
• A propensity to pursue goals with
energy and persistence
 Strong drive to achieve
 Organisational commitment
 Optimism even in the face of failure
How do we
develop these
Self-Awareness
Self-Management
Empathy
Social Skills
Motivation
components in the
RCN CLP?
Group Work
What has EQ
got to do
with improving
patient care?
Ten Habits of Emotionally
Intelligent People (Hein, 1999)
• Label their feelings, rather than labelling people
or situations
• Distinguish between thoughts and feelings
• Take responsibility for their feelings.
• Use their feelings to help make their decisions
• Show respect for other people’s feelings
Ten Habits of Emotionally
Intelligent People
• Feel energised not angry
• Validate others’ feelings
• Practise getting a positive value from their
negative emotions
• Don’t advise, command, control, criticize, blame
or judge others
• Avoid people who invalidate them or don’t
respect their feelings
Emotional Intelligence Star
Self
awareness
Motivation
Social skills
Self
management /
regulation
Empathy
“Emotional
Intelligence
Sets Apart
Good Leaders”
Final
Thoughts!
What will
I do differently
as a result
of this workshop?
Melissa Fitzpatrick (2005),
former editor-in-chief of
Nursing Management, wrote:
‘To the public
these ads
showcase diversity,
intelligence,
competence, and
caring - the essence
of nursing.’
So you may have the brains
and the technical ability
of your profession…
…but have you
got the touch?
Great leaders … are people with enormous
self-knowledge. They have self-insight and
self-respect balanced by scepticism …
sceptics who understand their own masks
as well as the masks of life, and this
understanding makes them humble. They
see the humanity in others and deal with
them in compassionate yet realistic ways.
This duality makes for a wonderful leader.
(McKee, 2003)
Really believe in your heart of
hearts that your fundamental
purpose, the reason for being,
is to enlarge the lives of others.
Your life will be enlarged also.
And all of the other things we
have been taught to concentrate
on will take care of themselves.
Emotionally intelligent leaders look out
of the window to apportion credit - they
acknowledge colleagues, and admit to a fair
dose of good luck. But they look in the
mirror to assign responsibility - they never
blame outside events when things go wrong.
In contrast, less emotionally intelligent leaders
tend to do the opposite - they look out of the
window for factors to blame, but they gaze in the
mirror to credit themselves when things go well.
Which one
are you?
Diolch
Website: www.ctrtraining.co.uk
http://www.ctrtraining.co.uk/resources.php
Thank You