Transcript + 1/13 Email-SIG Information Systems & Computing University of Pennsylvania June 27, 2013 + 2/13 Agenda  BlackBerry Enterprise Server  Zimbra and Exchange Service Review  Campus Discussions on Email Services.

+
1/13
Email-SIG
Information Systems & Computing
University of Pennsylvania
June 27, 2013
+
2/13
Agenda

BlackBerry Enterprise Server

Zimbra and Exchange Service Review

Campus Discussions on Email Services
+
3/13
BES

Firm date for end of service life: August 30, 2013

Outreach options: support providers and/or end users

Today, 33 active devices (of 55 accounts)

Other ActiveSync alternatives: iOS, Android, Windows Phone,
and …

Newer BlackBerry handhelds: Z10 and Q10
+
4/13
Zimbra

13,500 accounts (7.2% growth over last year)

FY13 uptime: 99.941%



4.6 hours average downtime, but …

21 hours of very visible instability for Zimbra Web Client
Next steps:

Take advantage of new proxies and multiple mailbox servers

Notify LSPs and move batches of mailboxes in an 8-10pm window
FY14 Rate: $4/user/month
+
5/13
Exchange

4,860 accounts (16% growth over last year)

FY13 Uptime: 99.978%



1.5 hours average downtime
Next steps:

Stabilize Exchange Account Management / Services

Decommission BlackBerry Account Management

Investigate and plan for Exchange 2013

Explore Microsoft Office 365
FY14 Rate: $9.50/user/month
+ Today’s Environment
6/13
Al l Googl e a nd MS Cl oud Ser vices
16,700 User s
Cl ou d
Ser vi ces
27%
Mi cr osof t Li ve
Most l y
St u den t s
Mi cr osof t
Of f i ce365
Googl e
Apps f or Edu
I SC EMa il Ser vices
21,100 User s
34%
4,300
For war d
On l y
12,600
Zi mbr a
4,200
Exch an ge
SEAS Ma il
5,300 User s
Wha r t on Excha nge
10,000 User s
16%
Nur sing
Excha nge
4,000 User s
SAS Ma il
2,900 User s
5%
Al l Ot h er On Campu s Emai l
1200 User s
~ 1%
~ 2%
I SC I nt egr a t ion Ser vices
Identity
LSP Support
Directories
Mgmt
Tools
On Campu s
Ser vi ces
Most l y
Facu l t y &
St af f
6%
An n en ber g
Exch an ge
310 User s
Mail
Routing
9%
Law
Exch an ge
450 User s
~ 1%
Account
Lifecycle
+
7/13
Gathering Input and Requirements

Spoke with school mail server colleagues about on-premises
servers to understand the range of service today

Contacted more than 20 school and center IT leaders about
email and related services goals

Got responses from most, including those representing the
largest user communities
+
8/13
To the Cloud!

Many have expressed interest in a cloud-based approach to
email and calendars. Google Apps for Edu and Microsoft
Office 365 are the two of greatest interest

Most campus partners say that running email services is not
core to their mission and that it is better sourced as a service

Good University-negotiated contracts are key, and should
include protections (e.g. BAA, US Data Centers, data
recovery, etc.) as well as strong SLA and good negotiated
pricing
+
9/13
Goals and Alignment


Understood goals:

Same or improved functionality for email, calendar (and more?)

Same or improved security and regulatory protections (HIPAA,
FERPA, etc.)

Same or lower total cost of ownership/operation per user
No strong alignment on timeline, other than a few schools
wanting to address current calendar challenges by
September 2014
+
10/13
Calendar as the Killer App

Email is already interoperable

Calendaring is the most important collaboration element in this
effort. Free/Busy sharing is the base level functionality required

Other collaboration elements appear to be less of a pressing
issue

File sharing will continue to be done in a variety of ways around
campus, so this effort does not need to provide a single file
sharing solution that meets all needs

Online directory would continue to be handled in the same way
for finding addresses of record

Mixed responses on Unified Communications tools such as
Voice, video, instant messaging integration. We are including it
as a part of service design
+
11/13
A Possible Direction is Emerging

Most students would go to Google Apps for Education

Many or most faculty and staff would go to Microsoft Office
365, with Google Apps for Education as an option

ISC was asked to provide a proposal and to develop
associated pricing. We are currently preparing a proposal for
a hybrid cloud and premises-based Exchange 2013 and
Office 365 design

Some schools may still prefer to implement on their own. In
those cases, we would provide very basic guidance on
integration, and would offer to do basic “Free/Busy” calendar
integration with them
+
12/13
Next Steps

Trying for a service design agreed to by SAS, SEAS, Wharton,
PSOM and Nursing, plus ISC, before end of Summer

Starting the process of assessing interest on the part of other
schools and centers

Developing transition plans during the first half of FY2014,
and beginning to execute in the last half of FY2014

Goal of a live service a little over a year from now
+
13/13
Likely Implications for ISC Services

If this continues to be a direction with momentum for Penn,
ISC can move forward by combining our Zimbra and
Exchange communities under a single upgraded service,
Exchange 2013

This change would take place over many months, with a goal
of turning up a new service in the summer of 2014

ISC would try to provide some very strong incentives for
Zimbra user communities to move to Exchange during the
course of FY2014 rather than all at once next summer