+ 1/13 Email-SIG Information Systems & Computing University of Pennsylvania June 27, 2013 + 2/13 Agenda BlackBerry Enterprise Server Zimbra and Exchange Service Review Campus Discussions on Email Services.
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Transcript + 1/13 Email-SIG Information Systems & Computing University of Pennsylvania June 27, 2013 + 2/13 Agenda BlackBerry Enterprise Server Zimbra and Exchange Service Review Campus Discussions on Email Services.
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1/13
Email-SIG
Information Systems & Computing
University of Pennsylvania
June 27, 2013
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2/13
Agenda
BlackBerry Enterprise Server
Zimbra and Exchange Service Review
Campus Discussions on Email Services
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3/13
BES
Firm date for end of service life: August 30, 2013
Outreach options: support providers and/or end users
Today, 33 active devices (of 55 accounts)
Other ActiveSync alternatives: iOS, Android, Windows Phone,
and …
Newer BlackBerry handhelds: Z10 and Q10
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4/13
Zimbra
13,500 accounts (7.2% growth over last year)
FY13 uptime: 99.941%
4.6 hours average downtime, but …
21 hours of very visible instability for Zimbra Web Client
Next steps:
Take advantage of new proxies and multiple mailbox servers
Notify LSPs and move batches of mailboxes in an 8-10pm window
FY14 Rate: $4/user/month
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5/13
Exchange
4,860 accounts (16% growth over last year)
FY13 Uptime: 99.978%
1.5 hours average downtime
Next steps:
Stabilize Exchange Account Management / Services
Decommission BlackBerry Account Management
Investigate and plan for Exchange 2013
Explore Microsoft Office 365
FY14 Rate: $9.50/user/month
+ Today’s Environment
6/13
Al l Googl e a nd MS Cl oud Ser vices
16,700 User s
Cl ou d
Ser vi ces
27%
Mi cr osof t Li ve
Most l y
St u den t s
Mi cr osof t
Of f i ce365
Googl e
Apps f or Edu
I SC EMa il Ser vices
21,100 User s
34%
4,300
For war d
On l y
12,600
Zi mbr a
4,200
Exch an ge
SEAS Ma il
5,300 User s
Wha r t on Excha nge
10,000 User s
16%
Nur sing
Excha nge
4,000 User s
SAS Ma il
2,900 User s
5%
Al l Ot h er On Campu s Emai l
1200 User s
~ 1%
~ 2%
I SC I nt egr a t ion Ser vices
Identity
LSP Support
Directories
Mgmt
Tools
On Campu s
Ser vi ces
Most l y
Facu l t y &
St af f
6%
An n en ber g
Exch an ge
310 User s
Mail
Routing
9%
Law
Exch an ge
450 User s
~ 1%
Account
Lifecycle
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7/13
Gathering Input and Requirements
Spoke with school mail server colleagues about on-premises
servers to understand the range of service today
Contacted more than 20 school and center IT leaders about
email and related services goals
Got responses from most, including those representing the
largest user communities
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8/13
To the Cloud!
Many have expressed interest in a cloud-based approach to
email and calendars. Google Apps for Edu and Microsoft
Office 365 are the two of greatest interest
Most campus partners say that running email services is not
core to their mission and that it is better sourced as a service
Good University-negotiated contracts are key, and should
include protections (e.g. BAA, US Data Centers, data
recovery, etc.) as well as strong SLA and good negotiated
pricing
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9/13
Goals and Alignment
Understood goals:
Same or improved functionality for email, calendar (and more?)
Same or improved security and regulatory protections (HIPAA,
FERPA, etc.)
Same or lower total cost of ownership/operation per user
No strong alignment on timeline, other than a few schools
wanting to address current calendar challenges by
September 2014
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10/13
Calendar as the Killer App
Email is already interoperable
Calendaring is the most important collaboration element in this
effort. Free/Busy sharing is the base level functionality required
Other collaboration elements appear to be less of a pressing
issue
File sharing will continue to be done in a variety of ways around
campus, so this effort does not need to provide a single file
sharing solution that meets all needs
Online directory would continue to be handled in the same way
for finding addresses of record
Mixed responses on Unified Communications tools such as
Voice, video, instant messaging integration. We are including it
as a part of service design
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11/13
A Possible Direction is Emerging
Most students would go to Google Apps for Education
Many or most faculty and staff would go to Microsoft Office
365, with Google Apps for Education as an option
ISC was asked to provide a proposal and to develop
associated pricing. We are currently preparing a proposal for
a hybrid cloud and premises-based Exchange 2013 and
Office 365 design
Some schools may still prefer to implement on their own. In
those cases, we would provide very basic guidance on
integration, and would offer to do basic “Free/Busy” calendar
integration with them
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12/13
Next Steps
Trying for a service design agreed to by SAS, SEAS, Wharton,
PSOM and Nursing, plus ISC, before end of Summer
Starting the process of assessing interest on the part of other
schools and centers
Developing transition plans during the first half of FY2014,
and beginning to execute in the last half of FY2014
Goal of a live service a little over a year from now
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13/13
Likely Implications for ISC Services
If this continues to be a direction with momentum for Penn,
ISC can move forward by combining our Zimbra and
Exchange communities under a single upgraded service,
Exchange 2013
This change would take place over many months, with a goal
of turning up a new service in the summer of 2014
ISC would try to provide some very strong incentives for
Zimbra user communities to move to Exchange during the
course of FY2014 rather than all at once next summer